The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience spent over 75 dollars ordering hatch products and both times the chilies arrived they was thawed out and spoiled . Definitely would not recommend ordering any products from hatch chilies .”

Helpful Report

Posted 7 months ago

“As I have discussed in previous reviews, I paid $53 for overnight shipping and then waited many days to get my shipments. The frozen products had thawed completely and had to be replaced. This took additional days. I have asked repeatedly to be refunded at least the $53 dollars since it obviously gave me no beneift. However, I have been consistently stonewalled by your customer service department on my requests. Customer service blamed both me and UPS for the problem and never the Store. By the way, I note the frozen products were shipped from a location in California not from Hatch or anywhere in southern NM. Where are the chiles grown that are used in these products?”

Helpful Report

Posted 7 months ago

Your order was placed on a Thursday. Our website makes it clear that frozen orders are only shipped on Tuesdays and Wednesdays. It also states that overnight shipping is from the time of shipping- not the time of ordering. When you notified us on Monday you had not received your order and wanted to cancel it, we tried to do that. It had already progressed too far into the system for us to stop it from shipping. When the order did ship, it was delayed by UPS. We did reship the product to you. Our website also makes it clear that our frozen items are distributed from two distribution centers. The products are grown and prepared here, but they are shipped to distribution centers to allow for ease of shipping to customers across the USA.

Posted 7 months ago

“Even though the chile isn’t bad tasting, the chile isn’t anything close to being carefully roasted and “hand” preeled. The chile came chopped and frozen which is what I ordered but it was basically raw. The consistency isn’t soft as it would be if it was properly roasted. It was disappointing. I did speak with staff and they informed me that: “They had a bad season this past season and the consistency is due to that” and “they spoke to the owner and could not offer me anything and their decision is set in stone”. Won’t need anything from them again.”

Helpful Report

Posted 8 months ago

Hello, We are sorry that we could not resolve your issue to your standards. We did try our best to help in this matter. Regards, The Hatch Chile Store

Posted 8 months ago

“Pecans old, stale. Gave Daniel numbers off of the 6 packages and never heard back. Waste of money and was never offered a refund. Won't happen again.”

Helpful Report

Posted 9 months ago

Hello Kathryn, Thank you for providing honest feedback. When you reached out to us with this information our staff kindly asked to tell us if there is anything else we can do for you with no response. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 9 months ago

“0rdered some Hatch Green Chile Stew (5#), which was a new item . After receiving it about 3 months later I was appalled at the consistency of it and could only describe it as Green Mush as it was not a chunky stew but was more like a mashed paste. I talked to Daniel who said he was the manager about receiving a refund or credit in the Amount of about $82.00 and was told they don't credit food items even after me sending him pictures of the product that he requested. After 30 minutes of pleading my case to Daniel he offered me about $30.00 worth of jarred chile product in exchange. That was totally unacceptable to me but was refused a dollar for dollar exchange. I then disputed the charge with my credit card company as "not as presented or advertised"! I will no longer do business with The Hatch Chile Store.”

Helpful Report

Posted 9 months ago

Hello David, I am sorry we could not come to an agreement with your issue. At this time we have done everything we possibly could for your situation. If there is anything else we can do for you at this time please let us know. -The Hatch Chile Store

Posted 9 months ago

“Horrible. Complete rip off. Poor quality. Little value.”

Helpful Report

Posted 9 months ago

Hello Patrick, Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 9 months ago

“The CHILE RELLENOs were not to my liking in the least. I deep fried them per direction took one bite and chucked that and the rest of my frozen order. The tamales. Nasty. All in the garbage”

Helpful Report

Posted 1 year ago

“I placed an order from 2 different Hatch stores and have NOT received my order from “the hatch chili store” but I received me order from “FRESH CHILI” four (4) days ago. So I give “the hatch chili store an F. Respectfully, Steve Naslund, Amarillo Texas”

Helpful Report

Posted 1 year ago

Hi Steve, FCC drop-ships their products for us so the delay in shipping your order was on their end, ironically. I see that your order was shipped out from their warehouse yesterday and is on the way :)

Posted 1 year ago

“No I’m not revising my review how about if you revise the quality of your tamales!”

Helpful Report

Posted 1 year ago

“Did not receive my order.”

Helpful Report

Posted 1 year ago

Hi Elyse, Sorry for the confusion. Your order is currently on the way and expected to arrive soon. We have sent you an email with the tracking information. We look forward to seeing your order delivered. The Hatch Chile Store

Posted 1 year ago

“Never recieved my order.”

Helpful Report

Posted 1 year ago

Hi Nancy, We are sorry this happened. It looks like there was an issue with the address you gave us and the package was returned to sender. We are reaching out to you directly to help resolve this. The Hatch Chile Store

Posted 1 year ago

“I ordered some of the hatch 575 and put it in for a 2 day delivery and didn’t receive it for over a week then when I called customer service nobody answered and nobody called back they only responded by email and keep saying there’s nothing we can do. As a business there’s always something you can do it’s only if you are willing to do anything. Love the product didn’t like the company probably will never order again.”

Helpful Report

Posted 1 year ago

“I placed an order and received a confirmation the same day showing the my billing address and shipping address in North Carolina. The next day I received a shipping notice showing my address as the shipping address. I immediately notified the store that they had used the wrong address and was told that they would take care of it and would send the Chile to the N C address. Next I received the Chile at my address. Since then I have been told by email that nothing can be done about your mistake. I have called the store twice but have never received a return call. As last resort I called my credit card company and they are in the process of canceling the charge. I put your Chile in my freezer so if you want it back you can have it picked up here. I don’t have much use for medium Chile. William Gruber”

Helpful Report

Posted 1 year ago

Hi William, I'm sorry we got off on the wrong foot. We want to make this right, so we have contacted you directly. We look forward to hearing back and seeing this resolved! The Hatch Chile Store

Posted 1 year ago

“My chilies had thawed out and weren’t edible!”

Helpful Report

Posted 1 year ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“I wanted to try your tamales this time since the rellenos are great. I’m sorry to say that they were tasteless with very little chicken in them. But your customer service is great and I will be ordering rellenos again.”

Helpful Report

Posted 1 year ago

Hi Joanne, Thanks for your honest feedback. We are sorry you did not like the tamales. We want to see if there is any way to make this right, so we have reached out to you via email. We look forward to hearing from you! -The Hatch Chile Store

Posted 1 year ago

“I had purchased tamales from Hatch Chile Store last year and it was great. So I decided to order again. I was very disappointed. The tamales were so dry and lacked salt. It was a lot of money to pay to get nothing but disappointment. The shipping experience was great, they were still frozen when they arrived. But I think maybe the tamales had been frozen too long and maybe that's why they were so dry and crumbly. I doubt I will order again. The company contacted me and offered a discount on a future purchase. I will not buy these again and will not recommend them. I requested at least a partial refund instead and heard nothing but crickets after that.”

Helpful Report

Posted 1 year ago

“Haven’t received our order!!!”

Helpful Report

Posted 1 year ago

Hello Blair, We are sorry you have not received your order! It was shipped on 12/21. We sent you an email with tracking information so you can keep an eye on it. Please let us know if there is anything else you need. The Hatch Chile Store

Posted 1 year ago

“I’m so sad that this order was never received. I placed it on December 2 and it finally shipped a week ago. It is stuck at the facility now. This was meant to be a gift for my dad.”

Helpful Report

Posted 1 year ago

“Box arrived very damaged, asked for an exchange this is a gift, not risking compromise to family, was told no. Tried to return for refund, was told I'd have to pay for shipping. Not happy at all, will not order from this company again! Next step is filing complaint with PayPal for refund! In response: This was a gift order, as I said in my email when asking for an exchange, if I wouldn't risk it myself, I wouldn't risk my families health if there was even the slightest bit of compromise. The box was obviously banged and shifted a lot by the damage and openings. All I wanted was an exchange. Family happy I didn't chance it! Happy with my decision not to risk it. Unhappy your company wouldn't exchange! Lost possible future customers...”

Helpful Report

Posted 1 year ago

Hello Lisa, We want to make it clear that none of the products you received were damaged. Though the shipping box was damaged, there was no evidence that the product inside was compromised in any way. We also advised that you could exchange the product if you paid for the return shipping, as we do not normally offer returns. We are always willing to replace or refund any damaged items, but we were not able to identify any issues with the items you received. Please let us know if there is anything else we can do for you. -The Hatch Chile Store

Posted 1 year ago

“The Hatch green chiles I received we small and unable to use for stuffing. Not at all like the pictures or what is shown on YouTube video.”

Helpful Report

Posted 1 year ago

Hi Cynthia, Thanks for reaching out. I'm sorry to hear that you weren't happy with the chile. The chile was likely smaller this year because of our troubled crop. We had an intense heat wave and this led to all kinds of changes in the plant that we could not predict or control. More specifically, this led to a lot of the chile being smaller. We did our best to pick the best of the crop. We hope to have a better year next year. Please let us know if there is anything we can do for you. The Hatch Chile Store

Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews