The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,204 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, kept me informed at all times.”

Helpful Report

(Hatch) - Posted 6 months ago

“The chiles were fresh and had great flavor. Such a special treat all the way from New Mexico to Pittsburgh!”

Helpful Report

(Hatch) - Posted 6 months ago

“This is the 2nd time I've ordered from The Hatch Chile Store and I have not been disappointed. I will order from them again and recommend them to my family and friends.”

Helpful Report

(Hatch) - Posted 6 months ago

“I'm just so happy that I can have it shipped to Texas. Thank you!”

The Hatch Chile Store 5 star review on 8th October 2024

Helpful Report

(Hatch) - Posted 6 months ago

“Excellent Green Chile...always pleased with the shipment, customer service, and the flavor!”

Helpful Report

(Hatch) - Posted 6 months ago

“My order arrived thawed, but they reached out to me and offered to re-ship it.”

Helpful Report

(Hatch) - Posted 6 months ago

“I love Hatch chilies and miss them since I left New Mexico. I ordered 2 boxes but the delivery was slow. It took a week, and the chilies were no longer frozen or cold by the time I received them. I emailed the Hatch Chile store. They were easy to work with and immediately sent a new batch and ensured I received them. I appreciate good service and making things right. I’ll be ordering from them again.”

Helpful Report

Posted 6 months ago

“This company is absolutely the best! This is the second time I have ordered 25 lbs. The product is wonderful. Their customer service is exceptional. I cannot say enough about them. Definitely order!! I will again.”

Helpful Report

Posted 6 months ago

“I ordered and when I opened the package the ice was gone ! I emailed about it and I was asked if I took a picture. I said no , but I will for next time if that happens ! I asked for a replacement and I have not received a response , I emailed again …. Nothing ! I emailed again and asked for a refund , still no response ! I had my bank get my money back ! Terrible way to treat your customers”

Helpful Report

(Hatch) - Posted 6 months ago

Unfortunately, we will have to contest the chargeback. We would be happy to re-ship if you provide a picture on receipt as outlined in our customer service policies which you agree to at checkout.

Posted 5 months ago

“I appreciate how prompt and reliable the delivery was. My chili peppers arrived exactly when promised. The quality of the chilies exceeded my expectations. Everything was fresh, crisp, and full of flavor. Your customer service team was incredibly helpful when I had questions. They made the process smooth and enjoyable. Thank you Hatch Chili Store!!! I just ordered another round of green and red on 10/5/24. Have a great day!”

Helpful Report

Posted 6 months ago

“I grew up on Hatch chile living in Santa Fe. I'm in Texas now and used to go back annually for visits and my bushel of Hatch chile. I don't get to make those trips any more but I can still get my favorite chile delivered, thanks to the Hatch Chile Store. Got my first delivery and I was so happy! It arrived quickly and the chile all looks great. Thank you for making it easier for some of us who can't travel there any more.”

Helpful Report

Posted 6 months ago

“Absolutely great as usual!!”

Helpful Report

(Hatch) - Posted 6 months ago

“Chile arrived before scheduled. There were no jars damaged, however, the box that they were packed in was not in very good condition. But other than that, I am completely satisfied with the service that I received.”

Helpful Report

(Hatch) - Posted 6 months ago

“Chile is great. We have used it for years.”

Helpful Report

Posted 6 months ago

“Since I no longer live in New Mexico I get my Chile shipped to New Hampshire and it’s always Hatch. Absolutely the best quality and taste.”

Helpful Report

(Hatch) - Posted 6 months ago

“Kinda of meh.”

Helpful Report

(Hatch) - Posted 6 months ago

“fat chile, easy to roast and tasty!”

Helpful Report

(Hatch) - Posted 6 months ago

“The most delicious on the market. Will definitely order more”

Helpful Report

(Hatch) - Posted 6 months ago

“Wow got my box of goodies in no time,had a little hic up, so i called customer service.man problem solved instantly,thank you so much for bringing back the wonder memories of my younger days eating green chili cheesburgers where i lived in santa fe.”

Helpful Report

Posted 6 months ago

“Peppers were crisp and fresh. Very happy with order. Love the hot ones. Thanks”

Helpful Report

(Hatch) - Posted 6 months ago

The Hatch Chile Store is rated 4.7 based on 12,204 reviews