The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,009 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 7th January 2025

1725

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is absolutely the best! This is the second time I have ordered 25 lbs. The product is wonderful. Their customer service is exceptional. I cannot say enough about them. Definitely order!! I will again.”

Helpful Report

Posted 3 months ago

“I ordered and when I opened the package the ice was gone ! I emailed about it and I was asked if I took a picture. I said no , but I will for next time if that happens ! I asked for a replacement and I have not received a response , I emailed again …. Nothing ! I emailed again and asked for a refund , still no response ! I had my bank get my money back ! Terrible way to treat your customers”

Helpful Report

(Hatch) - Posted 3 months ago

Unfortunately, we will have to contest the chargeback. We would be happy to re-ship if you provide a picture on receipt as outlined in our customer service policies which you agree to at checkout.

Posted 2 months ago

“I appreciate how prompt and reliable the delivery was. My chili peppers arrived exactly when promised. The quality of the chilies exceeded my expectations. Everything was fresh, crisp, and full of flavor. Your customer service team was incredibly helpful when I had questions. They made the process smooth and enjoyable. Thank you Hatch Chili Store!!! I just ordered another round of green and red on 10/5/24. Have a great day!”

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Posted 3 months ago

“I grew up on Hatch chile living in Santa Fe. I'm in Texas now and used to go back annually for visits and my bushel of Hatch chile. I don't get to make those trips any more but I can still get my favorite chile delivered, thanks to the Hatch Chile Store. Got my first delivery and I was so happy! It arrived quickly and the chile all looks great. Thank you for making it easier for some of us who can't travel there any more.”

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Posted 3 months ago

“Absolutely great as usual!!”

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(Hatch) - Posted 3 months ago

“Chile arrived before scheduled. There were no jars damaged, however, the box that they were packed in was not in very good condition. But other than that, I am completely satisfied with the service that I received.”

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(Hatch) - Posted 3 months ago

“Chile is great. We have used it for years.”

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Posted 3 months ago

“Since I no longer live in New Mexico I get my Chile shipped to New Hampshire and it’s always Hatch. Absolutely the best quality and taste.”

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(Hatch) - Posted 3 months ago

“Kinda of meh.”

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(Hatch) - Posted 3 months ago

“fat chile, easy to roast and tasty!”

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(Hatch) - Posted 3 months ago

“The most delicious on the market. Will definitely order more”

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(Hatch) - Posted 3 months ago

“Wow got my box of goodies in no time,had a little hic up, so i called customer service.man problem solved instantly,thank you so much for bringing back the wonder memories of my younger days eating green chili cheesburgers where i lived in santa fe.”

Helpful Report

Posted 3 months ago

“Peppers were crisp and fresh. Very happy with order. Love the hot ones. Thanks”

Helpful Report

(Hatch) - Posted 3 months ago

“This is the second year I have ordered Hatch Chiles from this store. They are nice and fresh when they arrive. I roasted them up and froze them so I can enjoy them all year.”

Helpful Report

(Hatch) - Posted 3 months ago

“The crew at the Hatch Chile Store rocks! I live in Wisconsin and was recently asked to enter the green Chile I brag about in a local chili cook off. My dilemma is that I can’t just run to the corner chile stand to pick up a bushel of freshly roasted Hatch chiles. I found these guys on the web and sent an inquiry expecting to wait days for a response. To my surprise, I had an answer in my inbox the next morning, placed an order and less than a week later I have chiles simmering on the stove. My shipment arrived this morning as promised, still frozen solid. I ordered chopped chiles and they are cleaned better than when I did it myself and the flavor and aroma are amazing! I will be a repeat customer and can’t wait to try some of their chile rellenos.”

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Posted 3 months ago

“so good it just enhances everything I use it with. Excellent!”

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(Hatch) - Posted 3 months ago

“Chilis were great quality and size!!”

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(Hatch) - Posted 3 months ago

“Thank you. I love it!! I’ll continue to order from you.”

Helpful Report

(Hatch) - Posted 3 months ago

“Could not be more disappointed with customer service. Recently had two order delayed. Purchased the “guaranteed freshness” option on both. Was told fresh chilies with spoilage (delivered 10/1 after delivery date was supposed to be 9/26) was “good enough” and offered 20% off my next order with no way to redeem the offer. Frozen chili a complete loss, but they argued only was in transit for 1 day (shipped 9/24 arrived 10/1). Obviously looking for a new vendor as should you. Also could not load photos of damage to review. As an update they (mostly) made it right. Staff looked at wrong tracking number and have since resent frozen chile. Still disappointed in the “guaranteed fresh” part of fresh green chile. Will self insure from now on as the option did me no good for fresh chiles.”

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Posted 3 months ago

“Lived in New Mexico for 10 years and always enjoyed the fall for green chile . Since moving back to Massachusetts we don't have access to much chile here and if you can find it, it is not great. That is why I have ordered from you all. 😊”

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(Hatch) - Posted 3 months ago

The Hatch Chile Store is rated 4.7 based on 12,009 reviews