The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,152 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order #28776 was shipped on 9/20/16 & received 9/22/16 & the person receiving the peppers was pleased. This was after I emailed on 9/18/16 about why it wasn't shipped on 9/13/16. Oder #28780 was shipped on 9/13/16 & received 9/19/16. Attached are some pictures of the peppers. My son did enjoy the peppers he was able to salvage.”

The Hatch Chile Store 3 star review on 26th September 2016

Helpful Report

Posted 8 years ago

“Chiles were not as fresh as I had expected for the price, and considering the two day shipping.”

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Posted 8 years ago

Hi there! It looks like you didn't actually order 2-Day shipping as recommended and your box was delivered in 3 Days. The free shipping on our 5lb boxes is 2-3 day delivery, not guaranteed 2 Day. In the future, I'd recommend opting for the 10lb box (same price) and paying for guaranteed 2-Day delivery.

Posted 8 years ago

“This is not my first year purchasing a large amount (70 lbs) of green chile from Hatch. This year I was unhappy because the boxes, when delivered by UPS were hot to the touch due to the temperature inside the delivery truck. When I opened the boxes, several of the chiles had already turned red and a few had gone bad. This was a very disappointing experience as the chile from The Hatch Chile Store is not inexpensively priced. I was truly disappointed.”

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Posted 8 years ago

“I placed an order 8/28 that was supposed to arrive 9/1, the order didn't arrive until 9/6. I had to throw that order away and request a new one. Needless to say I was very frustrated and sad to throw away an expensive product.”

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Posted 8 years ago

Hi Corey, I'm sorry UPS screwed up and delivered the first box late. I would think that our prompt replacement would have made your experience with us a good one. Unfortunately, carriers do make mistakes and there is really nothing we could do other than re-ship your order.

Posted 8 years ago

“I ordered from this site last year and everything was perfect. THis year my fresh frozen green chile came completely thawed and had no ice pack in the container what-so-ever. I selected the two day delivery service as I have for many years cumulatively although last year was my first year with this company. I am sure they are edible still and have refrozen them, but it was a bit disappointing. Otherwise.....all is well.”

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Posted 8 years ago

“I ordered Hot (Sandia) Fresh Hatch Green Chile. The chiles I received were great looking, and tasted good. But I would never describe them as Hot, and I can't imagine who would. They were Medium at best. I haven't lived in NM since the late 80s, so I'm confident it's not that I'm too used to NM chiles all the time, though I will say I get hot red chile powder that is substantially hotter than what I received from you all. I'm disappointed now, because I'll have to use many more of them to achieve something near what I wanted, and of course even doing that won't work. Tasty but too mild. Sigh.”

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Posted 8 years ago

“Chilies are 5 ????. I pre-ordered and then had to send an e-mail in mid-August to remind you of the order.”

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Posted 8 years ago

Hi Jeff, per our conversation would you be willing to revise this? We typically don't start shipping bug Jim until the 21st August. This year, we started almost a week earlier than usual due to good weather conditions earlier in the year. I'm sorry you were disappointed with the timing of your order but we do advertise that the Big Jim is one of our latest varieties each year. If you'd like chile earlier in the season, you'll want to order our Hot (Sandia) as it typically matures faster. Best, Preston

Posted 8 years ago

“I have to say that I am disappointed the chilies came on the on the third day not the two days I paid extra for. I also felt that the product wasn't as spicy as I was told it would be. I wanted it to be hot and it was just average I was talked out of getting the hot one by the salesperson. So I'm not really satisfied I spent $90 which is a lot but I took a chance not satisfied thank you”

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Posted 8 years ago

“I have to say that I am disappointed the chilies came on the on the third day not the two days I paid extra for. I also felt that the product wasn't as spicy as I was told it would be. I wanted it to be hot and it was just average I was talked out of getting the hot one by the salesperson. Hi Mo so I'm not really satisfied I spent $90 which is a lot but I took a chance not satisfied thank you”

Helpful Report

Posted 8 years ago

“Chiles were too mild and far too expensive. I found a local grocer that brings them in for $28 per large bushel, roasted on the spot.”

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Posted 8 years ago

“We are extremely disappointed in the flavor & lack of heat of the Joe Parker (marketed as "medium") chiles recently received. No problems with the overall freshness or timely shipment (although we specifically paid extra for 2 day shipping & kind of wonder if paying more was really necessary). We called to give feedback -- customer service was cordial, but no offer was made to try to partially reimburse us. These chiles are not flavorful enough to even rate mild (they're more like a bell pepper); for the considerable expense per pound and exorbitant shipping costs, I would not recommend these to other customers. I'm especially irritated because while ordering, I described that we'd like something with substantial flavor and medium/hot quality and I was recommended the Joe Parker which I would not have otherwise considered. One thing is for sure: the claim about "consistency in flavor" is true: all are flavorless and bland.”

Helpful Report

Posted 8 years ago

Hi there, I'm sorry you ordered our medium. It is running a little milder than usual this year. If you requested medium/hot, we actually have a medium-hot variety. Do you know who you spoke with? They should not have suggested medium if you were looking for medium-hot.

Posted 8 years ago

“I purchased the extra hot Chiles and I was dissapointed that I got a mixture of mild and hot but none seem to be extra hot. I bought some hot here locally and those were indeed hot.”

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Posted 8 years ago

“I use to pick up my peppers in person when I lived in Colorado. This was the first time I ordered on line. I love the peppers, but found we lost 2-3 pounds to spoilage. Living in Missouri I figured the order would arrive sooner than it did. I will not order again.”

Helpful Report

Posted 8 years ago

Hi Ray, it looks like you selected ground shipping against the spoilage warning on the checkout page. Unfortunately, there isn't much we can do when a ground order spoils. We clearly advertise that you should choose 2-Day Air and that selecting ground shipping means you accept the risk of spoilage. Next time, please go with the 2-Day Air option when checking out. If you have spoilage on an order shipped 2-Day Air we are able to replace it free of charge. With ground, that just isn't the case.

Posted 8 years ago

“The chiles are amazing. We paid for 2 day shipping and didn't get the package in 2 days. One of the packages came in 5 days. For paying >$50 for shipping, I did not get what I paid for.”

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Posted 8 years ago

James, I just pulled up your order and it looks like your order was delivered in 2 Days. Can you call in to 575-635-4680 and let us know if this isn't the case? UPS is showing shipment according to our normal Tuesday shipping schedule on 8/16 and delivery two days later on 8/18. Thanks, Preston

Posted 8 years ago

“I been with this company since 2012 and always been treated great until this year. First try 3 out of 4 boxes came one was lost but the 3 boxes none were what i paid for (lumbre). Great flavor but no heat. The second time they sent 2 boxes which were hot and perfect. On one hand I did get one extra box, but it is still only 2/4 of what I paid a lot for, and that is 50%. Which is an F where I live. The communication so often they didnt have much of a clue, so responses sort of can get you frustated. Average rating for the slight try of making it right.”

Helpful Report

Posted 8 years ago

Roy, I'm very confused by your review. It sounds like you were unhappy with the heat level of the early Lumbre so we re-shipped the box UPS lost and another box for free. Every year there is variation in the level of heat of our chile so sometimes varieties will be a little milder than others. This is to be expected. If we re-shipped the lost box and sent you a 5th box free of charge I'm not sure why you'd be upset with us. Please let us know what we could do to make things right. Best, Preston

Posted 8 years ago

“We haven't received our chilis, so I can't comment on the overall experience.”

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Posted 8 years ago

Marna, It looks like your box is set to be delivered today or tomorrow. Once it arrives, would you be willing to update your review? Thanks, Preston

Posted 8 years ago

“I would like to write a review, however my shipment was not made last week due to rain. At least I hope it was not shipped because I have not received it yet”

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Posted 8 years ago

Stanley, It looks like your box is out for delivery today. Once it arrives, would you be willing to adjust this review to reflect the overall experience with us? Thanks, Preston

Posted 8 years ago

“No peppers yet??”

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Posted 8 years ago

Art, It looks like the USPS lost your first box and we re-shipped after you let us know. Can you adjust this review to reflect the quality of the re-shipment? Thanks, Preston

Posted 8 years ago

“Thru were not uniformed like I thought they would be! Ones bought at the market were ! We could have just got a bad batch due to the rain ???”

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Posted 8 years ago

Hi, I'm not quite understanding what you mean by this statement. Can you clarify?

Posted 8 years ago

“Have not received yet. It has been about 6 days since you said it was shipped but have not seen our chili. Perhaps tomorrow. Waiting: Shirley”

Helpful Report

Posted 8 years ago

Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out. Unfortunately in farming, you really are at the mercy of the weather.

Posted 8 years ago

The Hatch Chile Store is rated 4.7 based on 12,152 reviews