Login
Start Free Trial Are you a business?? Click Here

The Hatch Chile Store Reviews

4.7 Rating 12,152 Reviews
92 %
of reviewers recommend The Hatch Chile Store
Company Reviews Product Reviews
12,980
 Questions Insights Metrics Info
4.7
Based on 12,152 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read The Hatch Chile Store Reviews

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Calyn O
Verified Buyer
“I still have not received my order and as of yesterday it has not shipped.”
Helpful Report
Posted 8 years ago
Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out. Unfortunately in farming, you really are at the mercy of the weather.
Posted 8 years ago
Martha G
Verified Buyer
“Have not received order”
Helpful Report
Posted 8 years ago
Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out last week due to the rain. Unfortunately in farming, you really are at the mercy of the weather.
Posted 8 years ago
Nick L
Verified Buyer
“I don't know I haven't received any yet. But I'm expecting fresh chilies because I received email stating it would be late because of rain”
Helpful Report
Posted 8 years ago
Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out last week due to the rain. Unfortunately in farming, you really are at the mercy of the weather.
Posted 8 years ago
Hi Nick, It looks like the box is out for delivery today. Would you mind adjusting your review once it is delivered? Best, Preston
Posted 8 years ago
Michael S
Verified Buyer
“So far, my experience with you are quite limited. I placed my order, paid the money and have waited. I did get a notice that you had to delay shipment of the Big Jim chilies was delayed. Other than this request for a review, I have not heard for you. If this request is to imply that shipment was made, then I must say that I have yet to receive my chilies. I am a native of New Mexico and was raised on the great chiles of Hatch and Shimayo. I look forward to receiving my chilies and roasting the right away. I hope that they did not go through the flooding in the South. Be well, Michael Sandoval”
Helpful Report
Posted 8 years ago
Michael, Per the email we sent out letting you know there was a rain delay, your order is scheduled to be shipped out on Tuesday of this coming week. Would you mind revising this review once you receive your order?
Posted 8 years ago
Mike, Per our conversation, your order has now been delivered. In light of the quality of what you received, would you be willing to revise this review? Best, Preston
Posted 8 years ago
William S
Verified Buyer
“We haven't received our order yet”
Helpful Report
Posted 8 years ago
Bill, It looks like your order was delivered this week after the rain delay. Would you be willing to adjust your review? Thanks, Preston
Posted 8 years ago
Bill, Would you be willing to adjust this review per our conversation? Thanks, Preston
Posted 8 years ago
Kathy M
Verified Buyer
“I was emailed that due to rain there my order had yet to ship”
Helpful Report
Posted 8 years ago
Per the rain delay email we sent you last Monday, your box will be shipped out this coming week. Your tracking number will not change so please expect the box to arrive in the coming days. I'm sorry we were unable to get your box out last week due to the rain. Unfortunately in farming, you really are at the mercy of the weather.
Posted 8 years ago
Hi Kathy, It looks like the box was delivered yesterday. Would you be willing to revise your review? Thanks, Preston
Posted 8 years ago
Tim M
Verified Buyer
“Still waiting on my order. I know it rained so order was delayed. I will review after I receive chili”
Helpful Report
Posted 8 years ago
Hi Tim, It looks like your box was delivered. Would you be willing to revise your review? Thanks, Preston
Posted 8 years ago
Hi Tim, It looks like your box was delivered. Would you be willing to revise your review? Thanks, Preston
Posted 8 years ago
Tanya C
Verified Buyer
“I haven't yet gotten my chiles so can't review, especially since you guys teased us with a shipment and then didn't send. Not an entirely positive experience. However, we get it.”
Helpful Report
Posted 8 years ago
Hi Tanya, Unfortunately, farming chile isn't exactly like running a warehouse for Amazon. Things change quickly in the fields and pods turn red in a matter of days. We have to balance customers' desires to have a few days notice that their shipment is scheduled to go out with the reality that we can't guarantee the order is on the way until the chile has actually been picked. The email you received was not actually a shipment notification but an indication that your order was "scheduled to ship". On the day it was scheduled to go out, there was not enough quality product to fill your order so the following morning we let you know we were unable to ship. I'm sorry there was a misunderstanding and will give you a call Monday to make sure we're on the same page. Hopefully when you receive the chile, you'll enjoy it enough to change your mind :) Best, Preston
Posted 8 years ago
Hi Tanya, It looks like your order was delivered. Would you be willing to revise this review? Thanks, Preston
Posted 8 years ago
The Hatch Chile Store is rated 4.7 based on 12,152 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request