The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is the worst chile i have i ordered a 4 bag in my husband name hector ibarra when it came it came with moths so i threw it out did not complain then i ordered under my name cristina ibarra i ordered hot first this is not new mexico chile i know what new mexico chile looks like i’m so disappointed in my orders that over $100 lost thanks for nothing”

Helpful Report

Posted 2 years ago

Hi Cristina, I am so sorry! Did you reach out to our customer service team? If our customer service team is not reached out to, we do not know about the issue. Please send any photos you have of the damaged chile and we would be happy to replace it. Best, Saul

Posted 2 years ago

“Ordered a large Chile Ristra, what was sent was beautiful and we hung it up right away. After 3 days we noticed a huge bug problem. The ristra was infested! My wife was heartbroken that we had to throw out her birthday present. We are very disappointed and cannot recommend.”

Helpful Report

Posted 2 years ago

Hi Richard, I am so sorry! I must say, we have no had any other reports of ristras arriving with a bug issue. Unfortunetly, ristras do provide a safe haven for bugs that may be milling about. We would be happy to offer you 100% off another ristra, if you would be willing to pay for the shipping. Let us know! Best, Saul

Posted 2 years ago

“Unfortunately, I ordered chopped hot and received whole. Not the end of the world but disappointed :(”

Helpful Report

Posted 2 years ago

Hi Brian, I am so sorry about that! Every now and then, our packing team does make a mistake. However, if our customer service team isn't contacted, we don't know about the issue and don't have a chance to fix it. Please reply to this email with a photo of what you received, and we would be more than happy to reship you the correct product or provide a partial refund, which ever you prefer. Best, Saul

Posted 2 years ago

“VERY DISAPPOINTED IN THIS BOX OF CHILI'S. HEB IN CENTRAL TEXAS ONLY HAD ONE ROASTING EVENT BECAUSE THEY COULD NOT GET ANY MORE BOXES. I WENT AHEAD AND POPPED FOR MAIL ORDER WHICH IS OBVIOUSLY 3 TO 4 TIMES WHAT IT COST AT STORE. THESE CHILIS DID NOT HAVE A GOOD FLAVOR AND WERE SO MUSHY AFTER PEELING THAT THEY WOULD NOT KEEP THEIR SHAPE AND BASICALLY ARE UNUSABLE FOR RELLENOS. I HAVE ROASTED CHILI FOR MANY YEARS AND HAVE NEVER HAD THIS PROBLEM. ORDERED RED LAST YEAR AND LOVE THEM AND STILL HAVE SOME.”

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Posted 2 years ago

“Terrible. Not hot and no flavor.”

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Posted 2 years ago

“Sorry to say that I am highly disappointed, 1st time buyer and I will never buy your products ever again. I was born and raised in southern NM (south of Mesilla Park) and this chile does not come close to what I’m use to. reference order numbers 176515 and 178423 both have zero taste and no heat especially on the HOT, unfortunately we paid a lot for something that’s not going to be used.”

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Posted 2 years ago

“Chilis we’re all spoiled”

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Posted 2 years ago

“I’m still waiting for my order! The first one was damaged by UPS which they returned to you. I was notified today that my new order was mailed today. Hopefully I will get this one. So send me another review after I get this order! Becky Beardsley”

Helpful Report

Posted 2 years ago

Hi Becky, We're happy to report that your reshipment is out for delivery now, so you should have your hands on those tasty tamales very soon! :) Please let us know if there are any issues with the delivery. -The Hatch Chile Store

Posted 2 years ago

“The quality of the chile is always exceptional but this year I have received delay after delay with my shipment.”

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Posted 2 years ago

“For starters my package came with the 2 sauces I ordered broken and open in the box. And I have not heard back from you on what action you will take. And I also ordered Xtra hot fresh chile's and I received an email last week that it was delayed but have not heard anything since then.”

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Posted 2 years ago

“I haven't gotten my order yet ☹️”

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Posted 2 years ago

“Hello I have put in a order of extra hot peppers which I did not receive because it was a miss pick so in the last two weeks I have been waiting for you guys to ship me the right peppers and you have told me because it is raining a lot at HATCH New Mexico is the reason I have not received them So I haven’t heard from you guys for about a week and a half so I am still waiting”

Helpful Report

Posted 2 years ago

“Prepaid in March 2022 for 3 orders as of 9-20-22 only received 1..been a customer at Hatch Chile for many years this is the first time I’m having a problem……”

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Posted 2 years ago

“I placed an order for some Hot Hatch peppers .. 9/5/22 haven’t seen them yet.. Says label is created but nothing at all…”

Helpful Report

Posted 2 years ago

Hi Steve, Your order had a label created and it was scheduled to ship out last week; however, we were not able to pick as much chile as we anticipated due to some heavy rain showers. We have restored your order to our "awaiting shipment" queue, and it will be prioritized to ship out in this week's shipments. We are so sorry for the inconvenience! We look forward to shipping your chile soon! :) -The Hatch Chile Store

Posted 2 years ago

“I ordered 20 pounds of your hottest Chili. I received a very bland chili that was not very good. When I contacted your company and told him I would never order any more chili your company offered me to straighten out the order and send me a new 20 pounds of their hottest chili. So far, I have not seen it and would like to know if you’re going to keep your promise and when this would happen?Until you keep your promise I would not recommend your company.”

Helpful Report

Posted 2 years ago

Hi Robert, We apologize for the delay in getting your reshipment out! We experienced a couple of rain delays that prevented us from shipping fresh chile. We will ship your reshipment tomorrow, weather permitting! Please let us know if there is anything else we can do for you. :) -The Hatch Chile Store

Posted 2 years ago

“I am sorry to report that the chile I received had very little of that good green chile taste and almost no heat at all. Even with the Lumbre chiles. Disappointed. I have ordered from you before and received great tasting and very hot green chile before. I have no idea why this was so different.”

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Posted 2 years ago

“I am very disappointed in the service , I was shipped the wrong peppers, they are extremely hot , this is the second 10 lbs that I have purchased. The first order was mild with a few hot ones which I expected. The second order is extremely hot to the point its not enjoyable, I live in Louisiana and eat spicy food . Jeff”

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Posted 2 years ago

“Still waiting for the delivery. it's been two weeks and no chili. Not happy not here at all”

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Posted 2 years ago

“We received chilis that are almost as small as small as jalapeños. No one answers when you try calling. You know that smell when you roast Hatch green chili... well nothing nada. I believe they were picked way too soon... too young. We are in Florida and would really like true Hatch green chili. Please help. More reviews to come if I can't get a hold of someone... so please reach out. I'll change my review, but for now we wasted good money. Thank you. We expected chili in September”

Helpful Report

Posted 2 years ago

“I bought a package of frozen Chile rellenos recently. It was the first experience I’ve had with Hatch Chile store. I prepared two of the rellenos precisely as the cooking instructions recommended. After the recommended frying time, 7-10 minutes, the rellenos were not close to being edible. It took double the time to get them fully cooked. The finished rellenos were just ok. Way too much not very tasty breading, very little chile pepper taste except next to the stem. I won’t buy more and will find a way to use the remaining chiles. Maybe a casserole after stripping the breading. My recommendation is to get less dense more flavorful egg breading and determine realistic cook times. My experience was not good. I won’t buy more- that is certain.”

Helpful Report

Posted 2 years ago

Hello John, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 2 years ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews