The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was not hot and the chopping of the chile was not small enough. There were big chunks that was not chopped.”

Helpful Report

Posted 2 years ago

“I've been a customer for years and this year it appears that you're overextended I had to call twice since the initial order was incorrect and, in fact, showed billing going to the person so whom I had sent the gift. Shipping was delayed and, when I called the person couldn't tell me if the chiles had been shipped as part of your most expensive gift bundle. After delayed shipping two boxes arrived and then I received an email that a third box (containing the chiles) had been shipped. Aside from this poor customer service I would also ask that you take a look at how much of your packaging cannot be recycled and therefore is being trashed into the environment. I hope someone at Hatch Chile actually reads tis email.”

Helpful Report

Posted 2 years ago

“Ordered chili 3 weeks before it finally got sent, nobody put 2and2 together when they finally sent that we were having a hurricane then. Chilli arrived half thawed because it took longer to deliver. Never had issues till now, not sure if I will do again...”

Helpful Report

Posted 2 years ago

“Long time Chile roaster and consumer, native NM. I am disappointed in the quality of the roasted and peeled green chile this year and last year as well. The flavor is OK, but the texture is not what I have experienced for the previous 30+ years. The chile meat is darker, not the beautiful light green of years gone by, and the texture is somewhat "rubbery". That is the only way I know to describe it. The chile meat has a crunch to it when chewed which I do not find to be ideal, I do not recall that ever happening in the past years, aside from last year. I will try again next season and hope for a return to the texture I prefer.”

Helpful Report

Posted 2 years ago

“I have been purchasing Hatch Chile for many years now. This is the first year that the word HOT wasnot what was expected. I feel Medium or even Mile would best describe it. Not sure why (season or wrong order) but I was disappointed with how mild the green roasted & chopped chiie was.”

Helpful Report

Posted 2 years ago

“I was extremely disappointed the amount of money I paid and the chili was not in the least bit hot. Had the taste of a green pepper.”

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Posted 2 years ago

“I thought I was buying sun dried red chile. So was disappointed when I found out its oven dried . But chile look great . Bit not my cup of tea.”

Helpful Report

Posted 2 years ago

“Hello! The chiles were beautiful and fresh. The only issue is that most of them did not have much spice, and I ordered "Hot". Is it my fault for ordering late in the season? Thanks, Jennifer”

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Posted 2 years ago

“I guess you don't read your email since I already contacted you and told you the bottles you sent were busted!!!!”

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Posted 2 years ago

“PLease with shipping and freshness but the X-hot is pretty mild. Seems like I mave have got big jims :(”

Helpful Report

Posted 2 years ago

“Ordered 25 lbs. of the X-tra hot Chile as the website advised of a milder than usual crop - suggesting to go up one heat level. The Chile arrived in good order (paid the extra for 2-day delivery), fresh and firm. However, after roasting the Chile, we we sorely disappointed the the supposed “X-tra Hot” did not even have a mild heat level. So frustrating as this is the second year in a row that we received Chile with zero heat!! Having moved from New Mexico to the North Coast (Cleveland), we crave that Hatch green Chile heat and look forward to harvest shipments every year! Our friends and family in New Mexico have shared that they had no problem finding hot Chile this year… adding to our disappointment with the product from the Hatch Chile Store. We shared this feedback with the company via email and never heard anything from them… My kingdom for a hot green Chile cheeseburger!! Disappointed in Cleveland. Jeffrey Farmer Farmer7185@yahoo.com”

Helpful Report

Posted 2 years ago

“The chile is tasty. Just wish it was hotter. I bought the lumbre but seems to be between medium hot and regular hot.”

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Posted 2 years ago

“The Chili is always excellent. But this year, the shipping experience to my daughter was messed up from the beginning and despite my emails/calls trying to correct. It was not.”

Helpful Report

Posted 2 years ago

Hello Diane, Thank you for providing feedback about your order! We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 2 years ago

“Got X-Hot chilis not hot at all but still good”

Helpful Report

Posted 2 years ago

Thank you for providing feedback about your order! We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 2 years ago

“the chillie arrived exactly one week after it was shipped.....there was about 25% loss from spoilage and numerous pods were close to spoiling. some pod were very soft while others were very firm....i salvaged what i could and roasted it right away and had a green chillie cheeseburger. the heat and flavor was perfect for me. so other then the spoilage, which i attribute to the carrier it was good.....i would rate it at 2.5-3”

Helpful Report

Posted 2 years ago

“We have ordered from The Hatch Chile Store for the past 5 years that we have not had access to buying green chile during chile season. The past two years have been disappointing. There has been hardly any flavor and no spicy chile. We even ordered the extra hot this year in hopes we would get some kind of spicy flavor, but it did not happen. I think this will be my last year ordering from them. I will be trying somewhere different next year.”

Helpful Report

Posted 2 years ago

“Received and roasted . Did order medium. Upon tasting newly roasted chili. No heat at all . Have heard it’s been a tough year for harvest . Received chili in great order . Just disappointed no heat to these.”

Helpful Report

Posted 2 years ago

“This year I preordered 10 lbs of mild green chiles and paid for 2 day shipping. When they arrived 2 lbs were either red or turning red. I took a picture and sent it back as instructed if I was not satisfied. The response was that because if the hot weather, there was nothing that could be done and the red chiles are good to eat as well. I was very disappointed by this response. If I wanted red chiles, I would have ordered red chiles. This may be my last time ordering from this location.”

Helpful Report

Posted 2 years ago

“I wasn’t happy with my green chili. They were wrinkled up and 5 bad ones. You asked for pictures and I tried but I’m an old man and couldn’t get it to work. That’s fine. I have roasted them and will make do”

Helpful Report

Posted 2 years ago

“The chiles that were usable were very good. I paid extra to have them delivered in two days and the chiles on the bottom of the box were crushed and spoiled. I was surprised there was not a produce pad to absob the juices from the crushed chiles. I was also surprised that the box remained intact since it looked like it would soon fall apart. We are probably too far away to have this shipped again. Wish we were closer. Overall, I was disappointed.”

Helpful Report

Posted 2 years ago

Hi Janice, It doesn't look like you ever reached out to our customer service team about this issue. If we don't know about the issue, we don't have the chance to fix it. I'm so sorry to hear that you had a bad experience here! I pulled up your order and saw that you selected 2-Day Air for the shipping speed. We guarantee all Fresh Hatch Chile orders that are shipped using 2-Day Air. About how many chiles did you lose to spoilage/damage? Please send us photos of the chile that was spoiled. Once we receive those photos, we can get your free reshipment set up. Again, we apologize for this inconvenience, as we know that you were looking forward to your delicious Hatch Chile. Thanks, Taylor

Posted 2 years ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews