The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,152 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was a little disappointed, about a third were too old and some were so little and dry, but some were nice and big and peeled well and were great. But I will try ordering some chili rellenoes and see how that works soon. Shirley”

Helpful Report

Posted 4 years ago

Hi Shirley, It doesn't look like you ever reached out to our customer service team about this issue. If we don't know about the problem, we don't have a chance to fix it. I'm sorry that you had a bad experience here! I pulled up your order and saw that you did order one of our 5lb boxes that came with free shipping. We guarantee all orders for 5lb boxes. About how many pounds of chile did you lose to spoilage? Please send us photos of the spoiled chile that you received. As soon as we get those photos we will schedule a reshipment! Thanks, Taylor

Posted 4 years ago

“Several were rotten.”

Helpful Report

Posted 4 years ago

Hi Harold, It doesn't look like you ever reached our to our customer service team about this issue. I'm sorry that you had a bad experience here! I pulled up your order and saw that you did select 2-Day Air when checking out. We guarantee all Fresh chile orders which are shipped using 2-Day Air. About how many pounds of chile did you lose to spoilage? Please send us photos of the spoiled chile that you received. As soon as we get those photos we will schedule a reshipment! Thanks, Taylor

Posted 4 years ago

“There was a little more spoilage than I expected, but I don't know that it was abnormal. Maybe a dozen peppers with half mold or otherwise spoiled. But the ones I roasted were excellent. Perfect heat level, exactly what I was expecting. Good flavor. I probably will not order again, because I don't get them any earlier than the grocery store. I found a local store where I can get them for $2/lb, and I can pick out the ones I want. With the shipping charge over $30, I'm not sure that's going to pencil out again. If anything, in the future, I will look into ordering roasted chiles rather than fresh ones. But all in all, I would not hesitate to recommend you folks. Thanks so much!”

Helpful Report

Posted 4 years ago

Hi Jonathon, It doesn't look like you ever reached out to our customer service team about this issue. I'm sorry that you had a bad experience here! I pulled up your order and saw that you did select 2-Day Air when checking out. We guarantee all Fresh chile orders which are shipped using 2-Day Air. About how many pounds of chile did you lose to spoilage? Please send us photos of the spoiled chile that you received. As soon as we get those photos we will schedule a reshipment! Thanks, Taylor

Posted 4 years ago

“By in large I believe that the product they delivered was good. There was a couple of beat up Chili’s but otherwise pretty solid and fresh. It appears that they lost my first delivery and had to wait for a second. This was a bit frustrating but otherwise they took care of the issue.”

Helpful Report

Posted 4 years ago

Hi Andrej, We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. Thank you, The Hatch Chile Store

Posted 4 years ago

“We never received shipping confirmation so we’re surprised on Thursday to find a box of chiles at our door. Roasted them the next day but we still found about 6 chiles that were “fuzzy” and unusable. Also, we ordered the Chargers, expecting a medium hot chile. So far they’ve been pretty mild. Not the awesome burn of heat we grew to love living in southern NM.”

Helpful Report

Posted 4 years ago

“I have ordered from here several times and been very satisfied with the product and the service. Recently I tried to order fresh product chilies and the results were not so good. about half the box of product was ruined upon receipt, I wouldn't recommend this to anyone, just for the main reason its not worth the risk. It was very expensive to only have half the product use able. customer service was great to talk to, but in the end I still only ended up with half the ordered product.”

Helpful Report

Posted 4 years ago

“Poor quality control; and it reflects. Apparently, chile is tossed in and weighed in the shipping box. I believe my second order is yet to be packed/mailed. My second order is a 10 pounds of mild. The second order is a gift to my 75 year old sibling going to Thorton, Colorado. Hope that box 📦 is not a disappointment to him.”

Helpful Report

Posted 4 years ago

“Unable to rate and write a true review as I have not used the products. In the fall months I will make Posole”

Helpful Report

Posted 4 years ago

“Waiting for my chilies..”

Helpful Report

Posted 4 years ago

“I received the order; however, it was wrong. It contained two orders of tamales, and I had ordered one order of tamales and one of rellenos. Also, the invoice that was packed with the tamales was for someone else in another city. I did contact Hatch, and apparently another order was placed for the rellenos, but I have not received that yet and it has been over two weeks.”

Helpful Report

Posted 4 years ago

“disappointed. I didnt care for the batter used. To doughy. The chili and cheese were good.”

Helpful Report

Posted 4 years ago

Hi Marlena, I'm so sorry you didn't enjoy the chile rellenos. Everyone has different preferences regarding how they prefer their rellenos :) With frozen rellenos we have to do a thicker breading. Thin breading won't hold up. Thanks, The Hatch Chile Store Thanks, The Hatch Chile Store

Posted 4 years ago

“Disappointed in the quality of the pork tamales, which were not made by the Hatch Chile Store, had another manufacturer's name on them. Microwaved per instructions, but they are watery. While we liked the chile rellenos very much, they weren't in fact what we ordered. Customer service very gracious and sent a replacement of the cheese/chile tamales that were supposed to be included, but we haven't received a shipping notice.”

Helpful Report

Posted 4 years ago

Hi Robin, Amigo's foods in Deming makes all of our rellenos and tamales as there is not large scale manufacture of tamales and rellenos in the Hatch Valley. Rather than microwaving the tamales I would highly recommend steaming them. Fill your steamer with water, and turn the heat to medium. Keep your tamales in their husks and steam for 15 to 20 minutes, adding an extra 10 minutes if your tamales are frozen. I'm so sorry about the mispick on our end however, I hope you enjoy the rellenos on us :) Your shipment of Green Chile Cheese Tamales is shipping out today. Thanks, The Hatch Chile Store

Posted 4 years ago

“Arrived still frozen which is fantastic. Unfortunately, the Rellenos were not individually wrapped. When I tried to pull them apart so they could be wrapped individually the outside coating fell off or was attached on top of another Relleno. I tried tapping them apart when frozen, letting them thaw slightly and then fully thawing them. It would be nice if there was something to keep the Rellenos from sticking together. I have tried one of them and they are fantastic other than the missing coating.”

Helpful Report

Posted 4 years ago

Hi there Linda, We saw your review online and wanted to contact you in response. We are so sorry that you didn't have the best experience with our Rellenos and we want to make it right. Our customers' satisfaction is our utmost priority and we take into account any and all recommendations for how we can improve! We would be happy to provide 10% off of your order for this as well. We appreciate your feedback, as we are always striving to provide nothing less than the best quality chile products. We will make the suggestion to our relleno distributors to find a more efficient and quality way to package the product to avoid this from happening again in the future. Thank you, The Hatch Chile Store Team

Posted 4 years ago

“I was expecting a better flavor, it tastes too much like habanero peppers to me. I prefer the flavor of jalapenos. The salsa was acceptable and I will eat the other sauces, but I will not be a repeat customer.”

Helpful Report

Posted 4 years ago

Hi Wilson, Habanero and Jalapenos are basically third cousins twice removed to the Hatch Chile Pepper. I'm so sorry you didn't enjoy the flavor of our chile. Hatch Chile is world renowned for it's excellent flavor profile. We understand each person has their own tastes and preferences. Was there anything else we could've done to make this experience better for you? Thanks, The Hatch Chile Store

Posted 4 years ago

“Disappointed in masks, picture of them was very vibrant color, but dull looking in reality!”

Helpful Report

Posted 4 years ago

“The mask was a big disappoint to me. It is so small and so pale it just looks black in less you have it really close. It appears to be bright on the web site.”

Helpful Report

Posted 4 years ago

“Chili's are great, however, the price was outrageous!”

Helpful Report

Posted 4 years ago

Hi Lou, I'm sorry that you feel our pricing is too high. It looks like you order 5lbs of our Roasted Hatch Green Chile. 5lbs of our Roasted Hatch Green Chile is equal to 10lbs of our Fresh Hatch Green Chile. We also hand roasted and peel each pod for you. The Roasted Chile comes with free shipping anywhere in the lower 48. Trust me, shipping a frozen product on dry ice is extremely expensive. Thank you, The Hatch Chile Store

Posted 4 years ago

“When initially purchasing your chilis I had accidentally sent the order to my address instead of my mothers as it was intended as a Mother’s Day gift. I emailed the support email with the correct and intended address and was told that the package would make it there, But unfortunately It’s come to me instead. I’m eating the chili’s now and they’re pretty good”

Helpful Report

Posted 4 years ago

Hi Alexander, I am so sorry! I took a look in our system and I see where you email us. In our system it does look like our customer service agent changed the shipping address. I think our distribution center must have printed a label right as our agent changed the shipping address. We would be happy to reship the order to your mother. All mother's deserve some Hatch Green Chile for Mother's Day! Please email support@hatch-green-chile.com and reference this review. We will then get a reshipment set up to the correct address. Thanks, The Hatch Chile Store

Posted 4 years ago

“I ordered diced chile and received whole chilies.”

Helpful Report

Posted 4 years ago

Hi Emily, I am so sorry about that! It sounds like our distribution center made a mistake when packing your order. It doesn't look like you've reached out to our customer service team about this issue. Please email support@hatch-green-chile.com about this issue and they will get it taken care of for you. Thanks, The Hatch Chile Store

Posted 4 years ago

“I dont want this posted! The chile was bland and tasted like it came out of a can. Was disappointed in the flavor totally. I only get back to NM every couple of years now and usually stock up so was excited to find this store but did not meet expectations of a native New Mexican. I dont want to post a bad review in case it was an isolated case but was not pleased. Delivery was in the week only after I questioned the shipment. I am willing to try you again and hope for different results. I will try ordering again when the season is high.”

Helpful Report

Posted 4 years ago

Hi Phil, Thank you for your feedback, we are sad to hear that you where disappointed with our mild chile. We do warn that our 1904 mild is "a very mild flavor with little to no heat." We would love the opportunity for you to taste our chile again and believe that the flavor of our medium Big Jim or hot would have the flavor that you desire. With flavor being an experience that is different for every individuals we would love to offer you a discount code in so that you can experience the desired flavor. Please email us in reference for this review for a code for your next chile experience. Thanks, Diana

Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,152 reviews