The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 11,850 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,850 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our order of chopped green chile arrived today, beautifully chopped and packaged. Some is already on the stove ina pot of posole. We had a shipping problem, our first shipment consisted of two empty dry ice bags, but I called and a new shipment was ordered right away. In the meantime we have enjoyed all the delicious sounding recipes that were sent in emails, and we will be trying them.l Great product, and very helpful customer service with our original order and the reshipment. I highly recommend the Hatch Chile Store!”

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Posted 1 year ago

“I would really like to know what type of Chile I received, the response was red Chile? I want to know what type ?”

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Posted 1 year ago

“I wish I would have taken pictures of my order, but it came in perfect condition. I roasted it immediately and am so happy with my order. Thank you again and look forward to ordering next year.”

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Posted 1 year ago

“Overall, the chili was in relatively good shape, medium spice, and good flavor! I received the chili late in the afternoon, so I started roasting the very next morning. I removed the chili from the box, so that it wouldn’t spoil. As I remove the chili, I noticed that there was a very large, spoiled, chili pod, at the bottom, of the box. I roasted a good portion of the day. I noticed that there were some other chilies that were spoiled around the tips and stems. (9-12) I had to pitch the spoiled chilies. I called and asked if you send the exact weight or send some extra due to problematic chilies. The response I received was “no”, and they couldn’t confirm if I even got my full order weight. I realize that it is late in the season but disappointed that your packing process didn’t monitor and catch the spoiled chilie and that caused others to spoil. If the chilies are freshly picked they should turn red, not spoil. Chilies purchased in this manner is expensive and I expected a better product. I would appreciate you acknowledging my concerns. The Hatch Chile Store responded to my review and offered to either pro-rate and provide a refund based upon the spoiled chilies or send me 3 jars of chopped green chilies. I chose to order the jars of chilies and they were delivered a few days later.”

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Posted 1 year ago

Hello - We are sorry to hear about the issues with your chile. We are more than happy to discuss this and someone is reaching out to you directly. We look forward to hearing back from you soon. - The Hatch Chile Store

Posted 1 year ago

“Wet reds got here today looks great making red sauce enchiladas tonight”

The Hatch Chile Store 5 star review on 18th October 2023

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Posted 1 year ago

“Great website, great service, and great communication throughout the whole process. You guys are the best! Not a bad chile in both boxes. Ripe, firm, fresh red. Could'nt ask for better.”

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Posted 1 year ago

“This is the third year I’ve ordered 25 lbs of red chiles. Always been excellent but this time I received about a third green. A little disappointed about that but the chiles are in excellent condition.”

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Posted 1 year ago

“Everything was fresh and awesome. I buy fresh red peppers to make sauce. This was my fourth or fifth time ordering. If the quality is always this good I will keep ordering for many years to come. Thanks y'all!”

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Posted 1 year ago

“The customer service is excellent as well as their wonderful peeled frozen green chile. It’s delicious!”

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Posted 1 year ago

“Great store with excellent customer service.”

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Posted 1 year ago

“Delicious and exactly what we were looking for. Arrived on time and in great condition.”

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Posted 1 year ago

“Very satisfied”

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Posted 1 year ago

“So very gratefull to have found I can order fresh chili directly from the Hatch Chilie Store. I ordered 4 lbs, which is the perfect amount for our needs. See you next year for sure.”

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Posted 1 year ago

“Definitely will buy again”

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Posted 1 year ago

“I am from the west coast where we would get hatch chili's in grocery stores during chili season. I moved to the east coast and saw it once in the stores here. I think I bought half of their stock.😄 so this year I pre-ordered enough to last me the whole year!!! We have them with everything.”

The Hatch Chile Store 5 star review on 16th October 2023

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Posted 1 year ago

“I’ve never ordered from here before, but was extremely pleased with the entire experience. The chili was beautiful and is delicious.”

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Posted 1 year ago

“I never received it!”

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Posted 1 year ago

Hi Marius, We are so sorry this happened. This is unusual so we are looking into it and will contact you directly. We look forward to seeing this resolved! The Hatch Chile Store

Posted 1 year ago

“As usual my order arrived on time and in great condition. The chilies have such a great flavor, I will be ordering again next year!”

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Posted 1 year ago

“I ordered the Green Chili Sauce and made the chili verde recipe from your recipe collection. I have to say it is the best Chili Verde I ever made. I will be ordering more!!”

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Posted 1 year ago

“Mostly wonderful. I think the red sauce has too much citric acid. Kind of all I tasted.”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 11,850 reviews