The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,204 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used wrong address for the shipment but the Hatch Chile Store really took action then shipped another box very fast to correct address making sure the customer totally is satisfied with result. Thank You.”

Helpful Report

Posted 1 year ago

“I am really pleased with the quality of the food products. My recent order was for a variety of tamales. I've had the green chili vegetarian and red chili pork tamales and they are outstanding. I especially like the masa is exceptional! It is light and compliments the flavors of the fillings perfectly! I will be ordering these again.”

Helpful Report

Posted 1 year ago

“Very poor tracking of orders and unresponsive customer service. This is my experience with the store.”

Helpful Report

Posted 1 year ago

Hey Michael, I'm sorry to hear you were not happy with your experience. Our records show that we spoke earlier this week to provide a status on your order. If you have any other questions or concerns, please don't hesitate to reach out. The Hatch Chile Store

Posted 1 year ago

“I had purchased tamales from Hatch Chile Store last year and it was great. So I decided to order again. I was very disappointed. The tamales were so dry and lacked salt. It was a lot of money to pay to get nothing but disappointment. The shipping experience was great, they were still frozen when they arrived. But I think maybe the tamales had been frozen too long and maybe that's why they were so dry and crumbly. I doubt I will order again. The company contacted me and offered a discount on a future purchase. I will not buy these again and will not recommend them. I requested at least a partial refund instead and heard nothing but crickets after that.”

Helpful Report

Posted 1 year ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Haven’t received our order!!!”

Helpful Report

Posted 1 year ago

Hello Blair, We are sorry you have not received your order! It was shipped on 12/21. We sent you an email with tracking information so you can keep an eye on it. Please let us know if there is anything else you need. The Hatch Chile Store

Posted 1 year ago

“The tamales were very tasty, flavorful, and overall delicious. They brought a taste of home to our Virginia family.”

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Posted 1 year ago

“I got pork tamales which I love but found them tasteless with a lack of flavor, even the masa covering was very plain, being a tamale effectionado, I was disappointed, especially since New Mexico is known to be the best..just giving an honest appraisal.”

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Posted 1 year ago

“Great products! I rarely make enchilada sauce from dry pods or powder as long as I have your sauce in a jar. The mixed green and red chile is awesome!”

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Posted 1 year ago

“So I'm not sure how to complete the rating. Service and communication was good regarding my order. The order arrived on time and was still frozen. The order was 2 dozen tamales- green chile &cheese, red chile pork tamales. The masa on both kinds was flavorful and fluffy and just the right amount. The red chile pork tamales were good. I have had 2 green chile & cheese tamales and have been unable to find or tast any cheese plus the amount of chile was inconsistent-barely enough on one and just the right amount on the other (the chile had a very good flavor). Unfortunately the jury is still out. Just received a new batch of green Chile/cheese tamales (courtesy of Daniel) to try. They were delicious !”

Helpful Report

Posted 1 year ago

“Very good, I mixed it with some of my cheeses, and I mixed it with some of my food that I made and I gave some out as gifts.”

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Posted 1 year ago

“Made a mistake on my order and asked them to fix it...done! Order arrived fast inspite of being close to Christmas. Very pleased!”

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Posted 1 year ago

“Excellent. Will be ordering more soon. Can you provide guidance for heating your products using an Air Fryer?”

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Posted 1 year ago

“I ordered three dozen tamales for family in Maine. They LOVED them all!! So happy and will definitely be ordering again. Great experience.”

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Posted 1 year ago

Hi Nicole, We are so glad! We thank you so much for your support and hope to deliver many more orders for you in the future :) The Hatch Chile Store

Posted 1 year ago

“Love being able to get authentic New Mexico food here in NY. Can't get that locally & when we can't be in New Mexico this is perfect”

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Posted 1 year ago

“Since our trip to NM in October we have been obsessed with Hatch red chili. We were very excited to get our two orders for the red chili pork tamales for Christmas eve. My husband was born and raised in NM. Unfortunately, we were very disappointed. We found the tamales to be dry, not enough filling and no more red chili flavor than any other tamale we have had in Oregon.”

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Posted 1 year ago

“We have always loved the Hatch Chili. Since coming into the service (Navy) I didn't know we could get it mailed...So here we find out we can. Ordered Red and Green Chili for the Holidays and LOVED every bit of them and of course froze some for later. The process was easy and the chili got here quickly. Talamles, enchiladas, Chili Rellenos and Chilic con Carne was had by all for Christmas Family DInner. Thanks to Daniel for the support and great help she provided in our order. Recommend to all who love chili with great favor and taste. Ordering more soon..THANKS!!!!!!!!”

Helpful Report

Posted 1 year ago

Hey Joseph, We are so glad to hear that you enjoyed your New Mexican Christmas dinner! Your support is truly appreciated and we hope we can deliver more orders for you in the future. Have a great day and Happy New Year! The Hatch Chile Store

Posted 1 year ago

“The Best Chili ever I love all the products! I recently had to call Hatch as I received the wrong items I left a message to return my call. Within a couple of hours everything was fixed I did not have to send anything back and the correct items are on the way! Thank you all so much”

Helpful Report

Posted 1 year ago

“I ordered a dozen green chile chicken tamales for the holidays. The tamales had an odd paper-thin corn husk on them, the masa was under-seasoned and the tamales could've used much more chile in them. They were just okay, but I expected more because of the cost. I assume that they are extra expensive because of the shipping with dry ice, but they weren't anything I would order again.”

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Posted 1 year ago

“I ordered pork & chicken tamales, and enjoyed them very much. Nice texture and good filling-to-masa ratio. I would like a little more chile in the filling and prefer corn husks to paper. I would order again.”

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Posted 1 year ago

“My Order turned out to be better than expected. Worth a try and i will be ordering more for sure !!”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,204 reviews