The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You didn't finish sending my orders. Only 2 out of 3 were received.”

Helpful Report

Posted 1 year ago

Hello Alan, Our records show that you did not place 3 orders. Only 2 of them were placed and both have been fulfilled. We have reached out to you to discuss this further. Regards, The Hatch Chile Store

Posted 1 year ago

“Have made 3 calls sent 2 reviews & still no response. I have a valid concern about my last purchase. Someone please assist with my inability to get someone to respond to my simple request for a callback! Does anyone really read the feedback from customers? I would have expected a call after my last review/feedback! Very disappointed with lack of follow up!!!!! I also included a photo of chili concerns! All I want is resolution!”

Helpful Report

Posted 1 year ago

Hi Tina, I'm glad we were able to talk and resolve this. Please let us know if there is anything else we can do for you! Daniel @ The Hatch Chile Store

Posted 1 year ago

“I canceled this order within a few minutes of placing it after learning the shipping cost was greater than the item purchased. Within a half hour, I received an email that the order was shipped. I complained about it and "Daniel" emailed back that it was a weekend and orders cannot be canceled on the weekend. So let me get this straight, you can take an order on the weekend but can't cancel it. He also said no return was permitted. Total scam.”

Helpful Report

Posted 1 year ago

“Received 3 of 7 items I ordered almost 4 weeks after my order date. The other 4 items have not shipped. Customer service is nice.”

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Posted 1 year ago

“Very disappointed in batter.”

Helpful Report

Posted 1 year ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“I never received my order”

Helpful Report

Posted 1 year ago

“As a native to Albuquerque NM and being addicted to Hatch green chile, I must say that I hate to give such a low score 🫣. Please note this is just for the chile and not the site or customer service. The site amd speed are amazing ❤️ No longer living in NM, I have ordered Chile for the past 20 years. I used to have family ship it so I was very excited to find this online store which greatly simplified the process. Orders arrive very fast and still very frozen. I believe I have ordered from this site for 4 years or so and it was not until the last two years that I began to receive chile that basically had no flavor. No rich sweet brown sugar after taste, low body, amd no heat. I don't like the super hot stuff but I am looking for some burn to feel and particularly the rich flavors hatch is know for. Last year I ordered mild because even Hatch mild could often times be too hot for most of our family. It had zero heat and was lacking the typical flavor profile. This year I decided to order mild and medium (still being afraid of the hot because the hot used to kill me when I was younger) and I had the same result this year. No heat and this time very little flavor. I did do some research and have learned that the high temperatures amd drought as of late in NM is becoming a problem and likely the cause of this issue. I REALLY hope that in the end our warming climate doesn't kill such an amazing chile. 😬”

Helpful Report

Posted 1 year ago

“horrible. too much breading, chilis were small and tough”

Helpful Report

Posted 1 year ago

Hello Liz, Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“I have, at this time, not recieved my order of green chile. Not at all pleased.”

Helpful Report

Posted 1 year ago

“I’ve ordered before was disappointing this time. Hardly any peppers inside the cheese I won’t be ordering again.”

Helpful Report

Posted 1 year ago

Thank you for providing honest feedback. We don't normally get this feedback so we want to know more. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“The product was too jot to eat. Thry should have put a warning for the product on their website about the heat index of the peppers used 😥 disappointed”

Helpful Report

Posted 1 year ago

Thanks for the feedback. We are sorry you weren't happy with your order. We do have a notice that these items are made with medium-heat chile. We recommend pairing your food with dairy, such as sour cream and cheese to help quell the heat. Hope this helps! - The Hatch Chile Store

Posted 1 year ago

“Never thought I’d write something negative about Hatch. I ordered chimis, tamales & other stuff. It was for Thanksgiving dinner. Except for one box, the food arrived late & defrosted. Wasn’t even cold.”

Helpful Report

Posted 1 year ago

“I can't even rate them. They were nothing what iv ever had before! Maybe a teaspoon of cheese, very tough , never will I buy them again, just awful,I was embarrassed serving them ,for my daughters birthday! So disappointed!”

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Posted 1 year ago

“Would not recommend due to pricing!”

Helpful Report

Posted 1 year ago

“They cannot seem to organize their shipping department. I ordered frozen green chile and it was shipped with no shipping notice from the seller, no tracking notice from the shipper, and no label on the box that it was perishable. Thus, it arrived while I was traveling and although I had made arrangements to have all mail brought inside my home in my absence, there was absolutely no indication that unpacking was needed. So I returned home to a fetid mess. The store acknowledged that they were having trouble with the transition to a new shipper and they offered to resend the order, which was kind. However, at the same time I purchased an additional product (tamales and rellenos) to the second order, which was shipped in a separate box. And the second box with the additional product suffered from the same original problem! No tracking notice, no label that it was perishable , and no indication for the person bringing in the packages that it should be unpacked. I travel a great deal for work, and again this package was left to rot inside my house by the person who brought in my mail- who successfully unpacked and put away the one package with reshipped green chile, because I had been given adequate info to prepare! So, buyer beware- if you can sit in front of your door or delivery location 24 hours a day, seven days a week and pounce the moment something arrives, you may as well take your chances. I need to work in a location that is not in my home, so that is not available to me as an option.. Fool me once shame on them, fool me twice shame on me. I will never order from them again.”

Helpful Report

Posted 1 year ago

“I hate to say that this is the worst chili I've ever had it is not roasted there's no flavor of roasting there's no flavor to the chili it's very blind and not even a little bit mild heat and I am very disappointed paying $65 for a 5 small bags also I requested my refund and nobody was returned to my call do not buy from this store it is not good hatch chili. Part 2. I asked for a refund today but was only offered to buy more chili at 40% off. No way! I want my full refund. SEE BELOW THE FLAVOR IS NOT GUARANTEED! DO NOT BUY! DID NOT GET A REFUND!! Hi Julia, I want to acknowledge the fact that we respect your opinion and I'm sorry you weren't happy with the chile. That said, we are confident that our chile is the best that you can find in the Hatch Valley. This is an agricultural product and it varies from crop to crop and batch to batch. There is simply no way we can guarantee how a chile is going to taste. We are not able to refund you but we are happy to offer a discount on a new order. Please let us know if you would like to proceed. Best, Daniel”

Helpful Report

Posted 1 year ago

“I ordered red and got mostly green with a couple of red and a few that were turning, if I had wanted green I would have ordered green, if I had wanted to take the time to wait for them to ripen I could have grown my own like I did with seeds I saved from the green peppers I ordered last year.”

Helpful Report

Posted 1 year ago

Hey Gerald, Thanks for your feedback. I'm sorry this happened. We'd like to make this right, so we've reached out to you personally. We look forward to hearing back from you! The Hatch Chile Store

Posted 1 year ago

“I never received it!”

Helpful Report

Posted 1 year ago

Hi Marius, We are so sorry this happened. This is unusual so we are looking into it and will contact you directly. We look forward to seeing this resolved! The Hatch Chile Store

Posted 1 year ago

“Yet to receive products No updates at all”

Helpful Report

Posted 1 year ago

Hello Dan, We are sorry you have not received your order. This is unusual and there has to be an explanation. We are looking into this and will reach out to you directly. We look forward to seeing this resolved. The Hatch Chile Store

Posted 1 year ago

“The spam email is so abusive I regret buying from this company.”

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Posted 1 year ago

Hello Joshi, We are sorry you were not happy with our email newsletter. The nature of our business requires us to keep in constant communication with our customers since we are shipping an agricultural product while it is in season. You can unsubscribe by responding to any email. The Hatch Chile Store

Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews