The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,066 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th February 2025

Barry B

The Hatch Chile Store 5 star review on 1st February 2025

Margarita G

The Hatch Chile Store 5 star review on 29th January 2025

Maria O

The Hatch Chile Store 5 star review on 27th January 2025

Maria O

1734

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We really enjoy your chiles!!! We’re very pleased to be able to get them sent to us”

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Posted 2 years ago

“The chile is delicious. I love the entire ordering experience with The Hatch Chile Store. Their website is easy to navigate. They have great values and I appreciate the eco-friendly packaging. I am a native New Mexican living in the Pacific NW and it so easy to reconnect with my New Mexico roots with the Hatch Chile Store. Love, Love, LOVE the Hatch Chile Store.”

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Posted 2 years ago

“Unfortunately, I ordered chopped hot and received whole. Not the end of the world but disappointed :(”

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Posted 2 years ago

Hi Brian, I am so sorry about that! Every now and then, our packing team does make a mistake. However, if our customer service team isn't contacted, we don't know about the issue and don't have a chance to fix it. Please reply to this email with a photo of what you received, and we would be more than happy to reship you the correct product or provide a partial refund, which ever you prefer. Best, Saul

Posted 2 years ago

“I purchase Green Chili every year and have always had a great experience.”

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Posted 2 years ago

“Made my “world famous” salsa, green Chile chicken soup, and green Chile/ham quiche all in the first week I received it. I ordered hot and it did not disappoint. Excellent Chile and staff/store. I will definitely order again.”

The Hatch Chile Store 5 star review on 7th November 2022

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Posted 2 years ago

“I ordered the hot... Wish they would have been hotter🌶️”

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Posted 2 years ago

“The order and delivery process was smooth and the products never disappoint.”

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Posted 2 years ago

“Convenient and great tasting Chile, easy to use and reseal as needed.”

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Posted 2 years ago

“Order arrived when promised and in great condition . I often buy a case or two of roasted chilies from store when in season was out of town this year so ordered online very easy and great product Delivery took a month but I was told this at time of order so no problem”

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Posted 2 years ago

“Love the hatch chilis!”

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Posted 2 years ago

“Dear Hatch family, We lived in NM for 27 years and enjoyed your chili constantly. We are now in NC and it is not as easy to get it. However, it is the same fabulous chili that we have loved for so many years. Thanks to you and your family for a terrific product and great service. Sammie”

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Posted 2 years ago

“My only complaint is that the five pounds of fresh chiles I received was only four, I weighed. Other than that You folks are great!!”

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Posted 2 years ago

“Hi it is all good but needs more heat.”

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Posted 2 years ago

“Excellent. I was missing 1 jar. Customer service replaced. Still waiting on pre-order of Green chiles.”

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Posted 2 years ago

“They arrived in great condition. I roasted all 10 # and then divided them into gallon freezer bags and froze them, once frozen I mailed several bags to friends in various states that love hatch xhiles as much as I do. Since then I thawed out several to make chimmichurri- such a great smokey late heat.”

The Hatch Chile Store 5 star review on 3rd November 2022

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Posted 2 years ago

“The chilis arrived on time and they were very fresh. I've used them in a few recipes and the flavor is amazing!”

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Posted 2 years ago

“The chiles arrived in time, in great condition and delicious flavor. Highly recommend.”

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Posted 2 years ago

“My chile arrived and is excellent. I received a phone call to explain the possibility that I might not get hot as the lateness in the season of my order. They said they might possibly get hot, but it was a maybe. Hot arrived! I am SUPER happy with my purchase, and elated with the customer service. I will be customer-for-life!”

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Posted 2 years ago

“Every year I order Chiles from The Hatch Chile store and they always arrive fresh, as long as they are Fedex'd and 2 day delivery.”

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Posted 2 years ago

“They had an odor, and we took a bite and they had a weird taste. No mold but smelled.”

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Posted 2 years ago

The Hatch Chile Store is rated 4.7 based on 12,066 reviews