The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,012 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,012 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 7th January 2025

1725

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the chile was great, the deliverry was latel.”

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Posted 4 months ago

“Thank you for the chilies they are great.”

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Posted 4 months ago

“This was my third year ordering peppers. The prior two years were excellent. This year was not. The shipment was supposed to arrive on a Thursday. It did not arrive until the following Monday. Four extra days on a hot truck resulted in many peppers being mushy and had to be thrown away (at least 30 peppers from a 25 pound order). Plus, many of the stems were black and shriveled. This indicates to me the peppers were picked several days before shipment. On the positive side, when I reported the shipment problem, the company responded by sending me 10 pounds of peppers, which I hope t receive this week. This resulted in my going from 1 star to 4 stars.”

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Posted 4 months ago

“I look forward to my shipment of "Lumbre" green chilis every year and really enjoy their flavor ahd heat. I share them with friends and they love them as much as I do. I give this year's harvest a big "Thumbs Up!!!"”

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Posted 4 months ago

“I was under the assumption that they would be shipped overnight or 2 day shipping. Mine were not and when they arrived there were several in each box that were spoiled. Not the freshest that I had expected for $42 shipping charge.”

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Posted 4 months ago

“The best in this area.”

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Posted 4 months ago

“Preston you are so right. You and your marvelous co did nothing wrong. It must be my fault that you can't overnight ship a usable box of Chiles for 3 weeks! That it's because I don't understand your business is my fault. And insulting me by saying " you are not selling widgets" is somehow an apology for not being able to get a box of Chiles delivered on time. Yes it's all my fault. Your CO motto must be " it's all the customers fault if we don't do our job". I don't want a box of free Chiles. In fact I want nothing from you or your co except the promised refund. Let's see if you can do that without blaming me!”

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Posted 4 months ago

Matt, I'm sorry you are dissatisfied with the free chile and refund. Weather delays on UPS's end, and fresh produce being unpredictable is part of this business. Normally, customers understand that. Please order elsewhere. We do a great job for our customers, but sometimes it is best to recognize that there are folks who will never be satisfied and part ways with them.

Posted 4 months ago

“Ordered "Big JIm" fresh green chile from your store and found it to be extremely mild and without taste, that is, not what I am used to. Therefore, I went to my local H-E-B and bought the same and it had flavor plus just the right amount of heat.”

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Posted 4 months ago

“Your web site was easy and user friendly and the chili is great….thank you”

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Posted 4 months ago

“Amazing flavor as always.”

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Posted 4 months ago

“I received my box in excellent condition. I could smell the chile right away and couldn’t wait to get the box inside so I could roast them. It was a few days before I could roast them all and they kept very well for the three days I had to store them before I could roast them all. I’m very satisfied.”

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Posted 4 months ago

“the chili i got this year I had more bad chili than the past two years. The last two years, I only had two bad chilis that were rotten. This year I had 25 bad chilis. But, I do know it was hotter this year in New Mexico and my box was seeping a little from the chili that was bad. Overall, the taste of the chili is great. I will order next year and hopefully next year I won't have many bad chilis. Thank you”

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Posted 4 months ago

“I have always loved hatch Green chili”

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Posted 4 months ago

“I was one of the customers that UPS messed up. You sent a second order and it came on time. The quality was outstanding. I shared part of my order with two other families and eveyone was delighted with quality. I think you have at least two new customers in the futhuer.”

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Posted 4 months ago

“First order was delivered late and was partially spoiled. After sending an email to company they were quick and friendly. Tgey sent 10lbs to replace the spoilage in last shipment. Chile was great 👍!!! Good flavor and very hot. Made chile rellenos. Miss my home state of New Mexico”

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Posted 4 months ago

“So we had a problem but they fixed it promptly they were good to work with”

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Posted 4 months ago

“Chile order arrived in perfect condition.”

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Posted 4 months ago

“These were sent to my nephew. He loved receiving them. (3 peppers were inedible.) He processed them quickly and put in the freezer. Next year I will double the amount! Yes, from New Mexico and Virginia, we ate 100% satisfied.”

The Hatch Chile Store 5 star review on 19th August 2024

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Posted 4 months ago

“I was amazed at how quickly my order arrived. The shipping box, the fresh chiles delivered right to my front door...perfect! I couldn't be more pleased.”

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Posted 4 months ago

“Great support and care of service”

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Posted 4 months ago

The Hatch Chile Store is rated 4.7 based on 12,012 reviews