The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a few chilis that were wrinkled and pouring liquid out. The rest were in good condition.”

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(Hatch) - Posted 5 months ago

“This year the medium big jim were small almost the size of hot Sandia.”

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(Hatch) - Posted 5 months ago

“Still waiting for my red chilie”

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(Hatch) - Posted 5 months ago

“I ordered hot chile and I received very mild, it doesn't have much taste to it, I'm very disapointed, sorry!”

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(Hatch) - Posted 5 months ago

“Product was totally thawed out. Said y'all would send another order so waiting on that. Added some tamales also so hope everything is okay with the order this time.”

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(Hatch) - Posted 5 months ago

“Myrna was great on phone. Need to work on distribution. Shouldn't get NM chili from New Jersey! Took a week to get through on phone.”

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(Hatch) - Posted 5 months ago

Hi George! We actually use these DC's to make our products more affordable as shipping from here in NM to the vast majority of the US would cost 30-35% more. I can ship a full truckload on a refrigerated semi for less than a dollar per case to the DC's, and still pay them to pick/pack the orders and ship ground for FAR less than shipping air from here right to a customer's door. Amazon does the same thing, taking products and storing/shipping from DC's as close to the major population centers as they can. We hope to grow enough this year to have the volume to hit minimum order thresholds to add a third location in Kansas this year to cover the middle of the country and cut down on thaws and shipping expense for our customers even further. I'm sorry you don't like this model, but we really do use it to make our chile more accessible to everyone :)

Posted 5 months ago

“I ordered medium hatch chile and there is no heat at all, not even a little bit. There’s flavor but no heat. A bit disappointed.”

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(Hatch) - Posted 6 months ago

“BOUGHT FROZEN TAMALES AND MEDIUM FROZEN CHOPPED GREEN PEPPER....LOVE THE CHILES!! THE TAMALES ...WELL LESS THAN EXPECTED BY FAR...BEING RAISED IN THE SOUTH WEST (ARIZONA) i HAVE HAD SOME GREAT TAMALES..THE MASA WAS GRAINY AND DRY....THE FILLING ALTHO TASTY WAS TOO LITTLE ....IN EASY TO REMEMBER WORDING THAT I HAVE TOLD TAMALE VENDERS THRU THE YEARS THAT TRY TO PASS OFF MASA AS TAMALES.....NADA BUENO... MUCHO MASA... Pequeno CARNETAS ...KEEP TRYING ...”

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(Hatch) - Posted 6 months ago

“The hatch green chiles are the best and very spicy. The red enchilada sauce is very silky but it has a ketchup flavor to me and i prefer blending my own dried New Mexico chiles which has a fantastic flavor. The 575 red sauce I have not tried yet and I’m looking forward to make some delicious enchiladas.”

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Posted 6 months ago

“ordered salsa got sauce ordered 3 bottles 2 sauce 1 salsa no salsa”

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Posted 6 months ago

“Hi, 1st time buyer and I was so excited to receive freshly picked hatch green chilies. Maybe I had way to high of expectations because the chilies I received were very small and very thin. Tips were starting to rot. All I wanted was decent size chilies to make chili relleno's. After roasting they split and there wasnt enough skins to cover cheese after I put it inside. My bad.. I guess it is buyer beware. Flavor was out of this world though. Very expensive lesson and I feel so bad about this. Thank you Brad”

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Posted 6 months ago

“The chilis are excellent, and I’m happy that I found your store. The only thing that would keep me from ordering again is the long process of getting the order filled and shipped. We went back and forth several times as the product sold out and was unavailable. Some of that was initiated by me when I had not heard anything for a couple weeks. All in all, it took a long time to receive after ordering. Maybe there was a warning on the website that I did not see.”

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Posted 6 months ago

“I ordered HOT green chile and it's not hot I thought the Hatch Chile Store should know what size chile is mild, hot, or extra hot???? i hope you can understand that I speak the truth and it's what I got. A different version of bell pepper!! sorry that it is what it is thank you again Alonzo Lopez”

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Posted 6 months ago

“We are NM fam now living in CA. We crave our NM chili! My order of "HOT" green chili came, and all arrived in excellent shape but so far no heat. This is the only time this has happened so I'm not judging to harshly, but I am wondering what I paid for, because I could have bought CA Anaheim chilies and saved a ton of $$!”

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Posted 6 months ago

“Order arrived in good shape, mostly still frozen. We peeled and chopped and piled chili on everything for the next three or four days. We moved here from NM and needed a good chili fix. This chili, even though the package says hot, is not hot, not warm, just green. It has the good green flavor but there is virtually no heat. I've purchased many buschels every fall out of Hatch over the last 30+ years and I know when I get hot and when I don't. My recommendation is based on the product - as advertised - or - not as advertised.”

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Posted 6 months ago

“I know it is beyond your control. UPS experienced delivery issues deliverying the chiles almost 5 days later instead of the Express Delivery that I paid. The chiles were smelley, but still good.”

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Posted 6 months ago

“I was under the assumption that they would be shipped overnight or 2 day shipping. Mine were not and when they arrived there were several in each box that were spoiled. Not the freshest that I had expected for $42 shipping charge.”

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Posted 6 months ago

“Ordered "Big JIm" fresh green chile from your store and found it to be extremely mild and without taste, that is, not what I am used to. Therefore, I went to my local H-E-B and bought the same and it had flavor plus just the right amount of heat.”

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Posted 6 months ago

“Still waiting for a notice that replacement peppers have been sent to me, and when to expect them.”

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Posted 6 months ago

“Received our 25 lb box of green Chile about a week and a half after ordering. Waited a couple days to grill them all on the weekend, by which time about 25% were already bad and leaking. Another 10-15% were already ripe and red. Relative to buying in the store frozen, it worked out to about $10 per bag, which would normally run $6-7 in the frozen section.”

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Posted 6 months ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews