The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,152 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son loves getting Hatch chile in North Dakota. I ordered two 5 pound boxes of green and a package of dried red. The shipping takes a couple of weeks and there were problems with weather from the shipping company that added a day but the green chile got to my son in good condition. The red was shipped separately, we are still waiting for it to arrive.”

Helpful Report

Posted 6 years ago

“The store and its staff are excellent, very friendly and helpful folks who stay in touch and truly care about their service. The chiles are consistently great! This time the distributors who were meant to send the order were pretty terrible, a week late in shipping and then sending the box by a ridiculously circuitous route. The chiles did get to their destination and were still frozen and will be eaten with zest, but that' the reason for 3 instead of a 5.”

Helpful Report

Posted 6 years ago

“good chile but expensive”

Helpful Report

Posted 6 years ago

“Great Chile as always, but despite paying for expedited delivery, the order didn’t ship for 2 days after order and didn’t arrive for Thanksgiving.”

Helpful Report

Posted 6 years ago

“Great product...shipping, not so great. They may have improved.”

Helpful Report

Posted 6 years ago

“The mild is not good; better to buy can at grocery store. Frozenmed was ok. The red fresh was great. We roasted them froze them and they're gone now. We love the fresh red.”

Helpful Report

Posted 6 years ago

Hi Sharon, We'd love to know why you didn't enjoy our mild. Can you email us at support@hatch-green-chile.com with details? Thanks, The Hatch Chile Store

Posted 6 years ago

“I appreciate the extra effort that was extended to meet my deadline. The communication was lacking in the beginning, which could have avoided the misunderstanding. But all's well that ends well and I was satisfied with my experience.”

Helpful Report

Posted 6 years ago

“The chile was shipped on time and arrived within the 2 days promised. However, some rot had already started to set in. I was able to salvage about two thirds of it, but had to dispose of the rest. I’m assuming this is due to how late in the season I ordered and the heat across the country at this time of year.”

Helpful Report

Posted 6 years ago

“I'm revising my last review. I did get some nice Chile's the second batch on both my orders. They were acceptable.”

Helpful Report

Posted 6 years ago

“The Chili's arrived in beautiful condition, and had a nice flavor, however I was disappointed in the Heat level. I ordered what I had thought was a medium hot pepper however there was no heat at all. I emailed the company and received a quick reply offering me a 50% coupon if I wish. I never received the coupon.”

Helpful Report

Posted 6 years ago

Hi Susan, We never heard back from you regarding the coupon. Please email us at support@hatch-green-chile.com and we'll get you the coupon code. Thanks, The Hatch Chile Store

Posted 6 years ago

“I was quite disappointed in my chiles this year. I had written to request you postpone shipping my order (because I was in the hospital) and you were kind enough to do that for me. When my order did arrive the majority of the chiles had already started turning red, or were already well ripened. This was a week or so ago, when your emails indicated that it was the height of harvest time. . It leads me to suspect that you simply took the original box and held it aside until I asked you to ship. These were definitely not fresh-picked chiles ! I hope this suspicion is correct, because I would hate to think that was a fresh-packed order. As I said, I was extremely disappointed in the quality. Doris Bruntel”

Helpful Report

Posted 6 years ago

“I was very excited when my Hatch Chile's arrived, they looked beautiful! But when we roasted them, the pulp/meat of the peppers were so thin they were extremely difficult to peel the skins off and very little actual pepper to enjoy. I heard from a relative that lives in the Hatch area that the "2nd" harvest is always better. Well - I don't know how to try and order that, and I'm pretty disappointed.”

Helpful Report

Posted 6 years ago

“I was disappointed on the size of the chilies, there were a lot of small ones.”

Helpful Report

Posted 6 years ago

“Chile was great, arrived in good not perfect condition.(had to throw about 4lbs out of 50 ordered away)Only real disappointment was the shipping prices. probably won’t order again unless there is a more affordable shipping method that will get the Chile here in perfect condition.”

Helpful Report

Posted 6 years ago

“The chile I received was in good shape but I grew up in Las Cruces and know chile. The 25 lbs I got were small. I don't know if they had been culled but very few were of moderate size. I'm not sure when we peel them if there will be enough chile meat to make it worth while. Ted Roberts”

Helpful Report

Posted 6 years ago

“The shipping box was damaged and a few peppers were destroyed.”

Helpful Report

Posted 6 years ago

“I order my Chile a long time ago and 2 days later sent an email to deliver it the 1st week of September because I would not be home until then. Last night I arrived home early to find my delivery on the porch. It had been there for almost 2 weeks. The Chile all schrivelled and mushy. I am very disappointed. I hope you can fix this problem. Thank you.”

The Hatch Chile Store 3 star review on 16th August 2018

Helpful Report

Posted 6 years ago

Hi Joe, I don't have any communication from you requesting that we hold the order. Could you forward the email you mentioned sending to preston@hatch-green-chile.com for me to take a look at? Since we hadn't received a request to hold the order, we shipped as soon as the product was ready. We also sent a tracking number and shipment information to the email address you left with us when you placed the order. Had you called us to let us know you couldn't receive that shipment, we would have promptly pulled it from the packing line. I'm so sorry that this was a frustrating experience. If you can forward me the email from back in June, I'd be happy to send you a new shipment.

Posted 6 years ago

“Well after waiting several weeks for the order to arrive the Ol' Gringo was awesome.”

Helpful Report

Posted 6 years ago

“The medium-hot is more like a mild to someone who actually lives in New Mexico. We wern't overlly thrilled. It does have decent flavor, just not a medium-hot that we are used to.”

Helpful Report

Posted 7 years ago

“The quality of the chili's are excellent.”

Helpful Report

Posted 7 years ago

The Hatch Chile Store is rated 4.7 based on 12,152 reviews