The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.70

4.7 Rating 11,845 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,845 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have made 3 calls sent 2 reviews & still no response. I have a valid concern about my last purchase. Someone please assist with my inability to get someone to respond to my simple request for a callback! Does anyone really read the feedback from customers? I would have expected a call after my last review/feedback! Very disappointed with lack of follow up!!!!! I also included a photo of chili concerns! All I want is resolution!”

Helpful Report

Posted 11 months ago

Hi Tina, I'm glad we were able to talk and resolve this. Please let us know if there is anything else we can do for you! Daniel @ The Hatch Chile Store

Posted 11 months ago

“Hello from NC. Since I'm from NM. Hatch chili had always been a staple on our family table, for just about every NM. meal. I am thrilled that I can still provide, your hatch chili to my family here in NC. I wouldn't choose any other kind of chili, other than yours. The flavor is perfectly, HATCH NM. Thank you very much for making it possible for me to enjoy my home away from home. And NM, Hatch Chili. Keep up the great work, from a very satisfied customer. MH.”

Helpful Report

Posted 11 months ago

“I canceled this order within a few minutes of placing it after learning the shipping cost was greater than the item purchased. Within a half hour, I received an email that the order was shipped. I complained about it and "Daniel" emailed back that it was a weekend and orders cannot be canceled on the weekend. So let me get this straight, you can take an order on the weekend but can't cancel it. He also said no return was permitted. Total scam.”

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Posted 11 months ago

“December 2023 I ordered Pinto Beans which are the best and cleanest ever. Traveling there for Hatch 50th anniversary I was able to bring some home to Seattle. I also ordered Chile Rellenos to my home in Seattle delivered overnight completely frozen and they are as delicious as being back in Hatch.”

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Posted 11 months ago

“I have already heard from a family member that received a tamale bundle. They had to try some before Christmas. They live in Minnesota and miss their New Mexico food thank you for your great service. I sent several orders out and are so excited that I planned this for our 6 children this year.”

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Posted 11 months ago

“The order took a little too long to deliver. However the product is exactly what I was told I was buying. Over all very good.”

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Posted 11 months ago

“Excellent customer service by phone, timely shipping & beautiful ristras!”

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Posted 11 months ago

“I sent a package as a guft. They loved them... but the package did not say who was the sender (gift giver)”

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Posted 11 months ago

“Ristra arrived beautifully.”

The Hatch Chile Store 5 star review on 15th December 2023

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Posted 11 months ago

“It was a nightmare of getting two simple orders (both bundles) straightened out re shipping, which I paid extra for, and shipping department ignored, and forgetting half the order. I have bought many of your products which we love, including fresh Big Jim’s and when those fresh chilies arrived spoiled you did replace them. So why these orders got all screwed up I don’t know. Ask Daniel.”

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Posted 11 months ago

“I sent your product to some friends for a special occasion of theirs. They said they loved it. Thanks for getting it shipped in a timely manner. I will be ordering more products from Hatch Chile Store.”

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Posted 11 months ago

“I was amazed at the quality and the condition of the Hatch chile rellenos I ordered. The shipping was better than anything I'd ever received with the product still frozen rock-solid. Preparation instructions were easy to follow and the result was utterly delicious. Will definitely buy again. Thank you!”

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Posted 11 months ago

“Love your products! Tamales arrived with plenty of dry ice to still be frozen solid on arrival. Will be perfect for Christmas Day!”

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Posted 11 months ago

“You ran out of product and it took a while to get my order. However, it fine seeing as it is fir Christmas present. We purchase often and love your stuff.”

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Posted 11 months ago

“Great products, got my order out in a timely manner, great communication on order status. I would buy from them again.”

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Posted 11 months ago

“OMG! This company is a God Send. Being in Tennessee I do miss my Haychs chili! You let me bring it home!!!!”

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Posted 11 months ago

“Great. Love the chiles”

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Posted 11 months ago

“This is a revised review. Originally my order (it is our Xmas dinner) was delivered to the wrong address by Fed Ex and never retrieved. Hatch Chili Store looked into it and immediately re-shipped my order out next day air! Not needed but GREATLY appreciated! I know mistakes happen, but Fed Ex was ZERO help but Hatch Chili Store took the lead in this to make it right by me. My order was delivered this eve in perfect condition. Thanks HCS for working with me.”

Helpful Report

Posted 11 months ago

Hello John, Sorry for any confusion here! Your replacement order has already been shipped and is out for delivery today via UPS. Please feel free to contact us if you have any questions. The Hatch Chile Store

Posted 11 months ago

“Great service and quick delivery. I’m giving four out of five stars only because we haven’t tasted them yet! I bought them for a Christmas present for my husband!”

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Posted 11 months ago

“The hatch chili store has great Ristras, and are very responsive sellers. I would recommend their products”

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Posted 11 months ago

The Hatch Chile Store is rated 4.7 based on 11,845 reviews