The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,011 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,011 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 7th January 2025

1725

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process was simple and easy to complete. My order arrived right on time and in perfect condition. We have already roasted and eaten some. Delicious.!”

Helpful Report

Posted 3 months ago

“We live in FL. They always arrive frozen. Always make the best green chili.”

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(Hatch) - Posted 3 months ago

“My chile arrive beautifully fresh fragrant and ready to roast! 10lbs of Hatch Green hot chile now sits in my freezer waiting to be used. I did make a Chile Verde Caldillo with potato's & ground beef and it was so delicious!”

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Posted 3 months ago

“Great way to get my Hatch green chiles even though I moved from NM. Received 25 lbs in one-day delivery and roasted them right away. Really high quality chiles. Looking forward to a year of enchiladas and homemade salsa.”

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Posted 3 months ago

“We miss getting chile from New Mexico when we were living there. We received our chile fresh and in a timely manner. It was shipped when it could be sent fresh. Thank you!”

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(Hatch) - Posted 3 months ago

“Myrna was great on phone. Need to work on distribution. Shouldn't get NM chili from New Jersey! Took a week to get through on phone.”

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(Hatch) - Posted 3 months ago

Hi George! We actually use these DC's to make our products more affordable as shipping from here in NM to the vast majority of the US would cost 30-35% more. I can ship a full truckload on a refrigerated semi for less than a dollar per case to the DC's, and still pay them to pick/pack the orders and ship ground for FAR less than shipping air from here right to a customer's door. Amazon does the same thing, taking products and storing/shipping from DC's as close to the major population centers as they can. We hope to grow enough this year to have the volume to hit minimum order thresholds to add a third location in Kansas this year to cover the middle of the country and cut down on thaws and shipping expense for our customers even further. I'm sorry you don't like this model, but we really do use it to make our chile more accessible to everyone :)

Posted 3 months ago

“My package of 6 ordered items came timely, accurately, and in good condition. I had a follow up question about one item which received a timely and helpful response,”

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(Hatch) - Posted 3 months ago

“Quick delivery and great flavor and temp.”

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(Hatch) - Posted 3 months ago

“These product are totally Awesome!! I highly recommend.”

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(Hatch) - Posted 3 months ago

“Hot chili right on the money. Other suppliers hot chili is medium.”

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(Hatch) - Posted 3 months ago

“I just resceive my Hatch chili. Can't wait to roas t them.”

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(Hatch) - Posted 3 months ago

“Very good will be ordering more!”

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(Hatch) - Posted 3 months ago

“The red chili is the very best tasting red chili sauce EVER!!!!”

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(Hatch) - Posted 3 months ago

“They are a great company! One box arrived on time the otherone did not. They replaced that second box order. I appreciated that more than anything.”

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(Hatch) - Posted 3 months ago

“We love the chili rellenos but have a problem with packaging/labeling. The shipping box does not show that refrigeration is necessary, so packages are not refrigerated on arrival. Our rellenos (and roasted chilies in a previous order) arrived partially thawed. All the dry ice was gone. Can you have the box labeled to show it should be refrigerated? Also I never received notice of shipping.”

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(Hatch) - Posted 3 months ago

“I use to live in NM and I miss the chili, thank you for being there so I can experience the flavors again”

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(Hatch) - Posted 3 months ago

“Awesome products, ordering, and delivery all went smoothly. Thanks!”

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(Hatch) - Posted 3 months ago

“These hatch green chilies are the real deal. Remind me of all the falls I spent in New Mexico.”

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(Hatch) - Posted 3 months ago

“I lived in New Mexico for over 30 years before moving back to Pennsylvania. I really miss eating good Mexican food and can’t get red or green chile. I ordered some from The Hatch Chile Store. I was very impressed with how quickly I received my order and how well the jars were packed. I’m really looking forward to making some green chile chicken enchiladas!”

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Posted 3 months ago

“Amazing Chilie. Good company to do business with.”

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(Hatch) - Posted 3 months ago

The Hatch Chile Store is rated 4.7 based on 12,011 reviews