The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in Florida and I received my hot hatch Chile's. Delivered by UPS the peppers were easily 120 degrees because the back of Ups truck in Florida is about easily 135 degree s here. The peppers looked like they were pick 7 to 10 day ago. They were old when they shipped. The cut part of the stems were black. Never again will I buy from the hatch Chile store.”

Helpful Report

Posted 1 year ago

“I know this was a rough season. Many farmers of all kinds were negatively affected by weather conditions this year. I understand. But still, this is the worst box of chilis I've ever gotten in all the years I've been buying from you. It makes you look very overpriced.”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for your honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Poor batch this year-- produced no 'meat' after roasting/peeling. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Reta, Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you! -The Hatch Chile Store

Posted 1 year ago

“The Chile I received were very thin ,was very u unhappy with the shipment I received.”

Helpful Report

Posted 1 year ago

Hello Tony, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Haven't received it”

Helpful Report

Posted 1 year ago

Hello Peggy, We are sorry for the confusion. Your order shipped a couple of days ago. We just sent you another email with tracking information. Please let us know if you have any other concerns or questions! The Hatch Chile Store

Posted 1 year ago

“This years medium is very disappointing. No heat and little flavor. We have tried 3 different recipes with the same result. Honestly this is the first year we are let down. We have used their products for almost 40 years.”

Helpful Report

Posted 1 year ago

“I received my order & half of them were bad. I took pictures & sent them to you & never received a response. Am very disappointed in them!”

Helpful Report

Posted 1 year ago

Hi Susan, We are so sorry you did not receive a response. An agent reached out to you on August 3rd but our response must have gone to your spam folder. We just followed up again on that original thread so we can help you get this resolved. Please let us know that you received it. -The Hatch Chile Store

Posted 1 year ago

“Terrible thin skinned, over ripe, threw most away. Never again!!!”

Helpful Report

Posted 1 year ago

Hello Ronald, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“I got an email saying that my chiles would be shipped on 7/26, with shipping info sent to FedEx on 7/23. I check the tracking, and it says they created a label and will send info once they have the package. Today 8/6, I get this email asking if I am enjoying my chiles. Where are they? Are they ever going to arrive? Have they been shipped? So far, not impressed.”

Helpful Report

Posted 1 year ago

“I ordered early and paid for chili's over a month ago. I asked that they ship in September when I return home since they ship frozen. I got an email today that they have sold all of these. This is no way to do business.”

Helpful Report

Posted 1 year ago

Hey Andrew, We're so sorry this happened. We reached out and offered a replacement item at no charge and a discount code since you refused. We apologize sincerely for the inconvenience. Please feel free to reach out if there's anything else we can do to make things right. The Hatch Chile Store

Posted 1 year ago

“Slow filling the order and they were dried up when they got them. I was so disappointed.”

Helpful Report

Posted 1 year ago

Hi Susan, Thanks for your honest feedback about your order. We are so sorry about the way your order arrived. We expect all of our frozen shipments to arrive frozen and we are happy to replace them for free if they don't. We sent you a personal email to get this resolved right away. We look forward to hearing from you. -The Hatch Chile Store

Posted 1 year ago

“The chili's were not packed correctly. They had thawed out long before reaching my friends that I sent them to.”

Helpful Report

Posted 1 year ago

Hello Fred, Thanks for your honest review. We are so sorry about the way your order arrived. We expect all of our frozen shipments to arrive frozen and we are happy to replace them for free if they don't. We sent you a personal email to get this resolved right away. We look forward to hearing from you. -The Hatch Chile Store

Posted 1 year ago

“I am sorry to say the medium chili had no flavor. So far we have opened 2 bags and meh. We haven't tried the mild yet, but are hopeful that it tastes great.”

Helpful Report

Posted 1 year ago

Hello Marilyn, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Ordered three supposedly frozen packages of Chicken and Cheese Chimichangas which arrived at room temperature three days after receiving a notice they had shipped. The photo below is an empty plastic bag saying it contained dry ice.”

Helpful Report

Posted 1 year ago

Hello Daniel, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“I placed my order on 4/1/23. As of 4/18/23 I still have not received my order. I just live one state away! It was explained they had shipping issues. BS! They didn’t have any “issues” taking my money immediately! Do not buy from this business!!”

Helpful Report

Posted 1 year ago

Shelly, We are so sorry about the situation. We ran into some fulfillment issues these past few weeks that were totally unexpected. We hope someday you can give us another chance to make things right for you. Kindly, The Hatch Chile Store Team

Posted 1 year ago

“I never got the chile. Perhaps you need to find a different process for shipping. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello Deborah, Thank you for providing feedback about your order. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Ordered 10 lbs of HOT Hatch Green Chile from The Hatch Chile Store. Received nearly flavorless chiles with virtually no heat. Tried to resolve the issue with an arrogant customer service rep who jerked me around for a week. Never again.”

Helpful Report

Posted 2 years ago

Hello Roy, We are sorry to hear you weren't satisfied with your chile. We want to make this right, so we have contacted you via email. We look forward to hearing back from you soon. -The Hatch Chile Store

Posted 2 years ago

“Due to an injury to my knee this year was not able to make my tamales as in years past. I grew up in New Mexico eating good chili. I thought that if I ordered from Hatch Chili store I would be getting authentic tamales made with good hot chili from New Mexico, that I cannot get here in Oregon. I am sorry to say your tamales were very dissappointing They tasted awful and were not even hot! Never again”

Helpful Report

Posted 2 years ago

“Still haven’t received the order, Fedx won’t respond, in transit from FT Worth since 11-29, to day is 12/12.”

Helpful Report

Posted 2 years ago

Hi Terry, I'm so sorry you have not received your order. Unfortunately, if our customer service team is not reached out to, we don't have the opportunity to correct the issue. We know FedEx can be difficult at times, wish we had more control over our packages, but once they are in the shipper's hands, there isn't much we can do. We've gone ahead and set up a reshipment that will be on its way by the end of the week. Best, Saul

Posted 2 years ago

“Good quality product. However, I am all about value. The quantity of product for the price paid are not well aligned. This is way overpriced and not at all a good value. The other issue that stands out is the shipment originated in Sacramento, California. I find this odd if not disturbing.”

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Posted 2 years ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews