The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I honestly wish I wasn't writing this. I had high hopes for my medium green chile. Alas, I could feed it to my dog - that's how much heat it doesn't have. Unfortunately, my order had melted before it arrived. I have refrozen it. I hope it works.”

Helpful Report

Posted 1 year ago

“Not what I expected. We're not wroughten, just thin skinned. If roasted, makes it harder to peel , if at all. Thank you for your response and concern, however no need to replace. Thanks again.”

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Posted 1 year ago

“I ordered 5 pounds of "Hot" roasted and chopped green chile. When it arrived, it was nearly thawed so I kept one bag out and put the other 4 bags in the freezer immediately. When I tasted my chile, I discovered that it was not hot at all and lacked the roasted flavor that I was looking forward to. Instead, my chile tasted like something akin to a bell pepper. I contacted a representative and was asked for the batch number from the white box that my chile arrived in. Due to the fact that my chile had arrived mostly thawed, the box was soaking wet and I had thrown it out already. Since I didn't have the batch number, we were unable to track the batch of chile that I had received. In the end, the representative gave me a 15% discount code to be used on my next order. Although I am not happy with this resolution of my issue, I will most likely place another order to give them another chance to ship me some "good chile".”

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Posted 1 year ago

“Half of our chile was bad/ rotten. We ordered more and are anxiously awaiting its arrival”

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Posted 1 year ago

Hello Claude, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“The staff was very polite and the order was easy. The medium peppers shipped when they said they would but I live in Alaska and it took UPS a week to get them here and about 20% of medium peppers were bad. I have never had that issue before. The hot peppers that shipped later arrived fast and were fine.”

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Posted 1 year ago

“I still have not received my chilis :(”

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Posted 1 year ago

Hello Elena, We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“About 17 of the chilis were bad i thought you had a freshness guarantee”

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Posted 1 year ago

“I ordered Hatch Chili Bacon, Tamales, and whole mild Hatch Green Chilies. I understand the bacon was delayed. I would have appreciated a shipment of Chilies when they were available even if there was a separate shipping charge. All someone had to do is ask if I wanted the separate shipment.”

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Posted 1 year ago

“The tamales and rellenos were thawed out when I received them. It took 3 days to receive them and I only live 30 minutes from Hatch. The coating on all of them was coming off. They are not that great for what I paid for them.”

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Posted 1 year ago

Hello Terri, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“VERY PRICEY. YOUR NEW PRODUCT BACON IS JAW DROPPING EXPENSIVE. LOVE MY CHILI JUST NOT GETTING RAKED OVER THE COALS ON PRICES. ORDERED RELLENOS. BATTER A POOR REPRESENTATION OF A GOOD RELLENO. THEY ARE NOT RESTAURANT QUALITY AND CHARGED GOURMET OVER THE TOP PRICES.”

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Posted 1 year ago

Hello Jim, Thank you for providing feedback about your order. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Ordered about 1 month ago. Still have not received.”

Helpful Report

Posted 1 year ago

Hi Leigh, So sorry for the confusion. We see that you put in a preorder for our first batch of Hatch Green Chile Bacon. We expect the bacon to complete production and ship out in late June / early July. We want to make sure you are taken care of, so we have sent you a personal email. We look forward to clearing this up for you! -The Hatch Chile Store

Posted 1 year ago

“.....actually my rating wasn't on the taste...because I have not figured out how I am going to do that yet. When I received my tamales...they were all frozen together and if I thaw them just to use 2-3 because it is only my husband and myself...then do I refreeze them and then do I do this everytime I want to use them....refreeze...refreeze....that concerns me. Not sure sure why I received them like this. I called in and talked to a very nice man.....but he was young and really had no idea what to do.... So this is my issue..... Thanks, Karen Prokash”

Helpful Report

Posted 1 year ago

Hi Karen, Thanks for your feedback. Sometimes frozen food can get stuck together like this if it gets slightly thawed and refrozen. We recommend thawing them in the refrigerator, separating them into meal portions of 2-3 each, then refreezing them in separate freezer bags. The USDA says it's completely safe to thaw previously cooked foods in the refrigerator, then refreeze the unused portions. More information here: https://www.fsis.usda.gov/food-safety/safe-food-handling-and-preparation/food-safety-basics/freezing-and-food-safety Hope this helps! -The Hatch Chile Store

Posted 1 year ago

“Some of our packages of chili roasted were on the mild side and I purchased hot chili!! Hopefully the rest of the order is hot!!!”

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Posted 1 year ago

Fred, Thanks for your honest feedback. We're sorry to hear you weren't happy with your chile. We want to make things right, so we've contacted you personally via email. We hope to hear from you soon! The Hatch Chile Store

Posted 1 year ago

“I was disappointed with the Chile I got this time. I ordered medium heat and it had no heat at all and very little flavor. I’ve ordered for over 20 years and this was the first time I was disappointed.”

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Posted 1 year ago

Hi Annette, Thanks for your honest feedback. We are sorry to hear you weren't happy with the chile. We strive to provide the best quality chile out there, and we have reached out to you directly to help resolve this. Thanks! The Hatch Chile Store

Posted 1 year ago

“Disappointed that 6 of 12 bottles I bought expire within 3 months of my purchase.”

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Posted 1 year ago

Hello Kim, Thanks for providing honest feedback about your order. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“I ordered the jarred hot green chilies. While the flavor was good, these were not Hot, at best they were mild, am I’m not sure they were even that hot. Having lived in New Mexico for 11 years, I know hot green Chile when I have one, I would at least feel them in my mouth and lips. These barely made a tingle on my lips and nothing anywhere else. I ordered the Extra Hot, I hope these are better and live up to the Hatch Chili 🌶️ standards, hot sure didn’t.”

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Posted 1 year ago

Hello Daniel, Thank you for providing feedback about your order! We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Well, the Chile rellenos arrived defrosted so per your recommendation I refroze them. The batter reflected the freezer taste and there was basically minimal cheese inside. The worst Chile relleno I have ever tasted. They went in the trash. The tamales also arrived defrosted. These were not bad, but definitely not the best! I don’t think refreezing was the best option. I also ordered 3 jars of the HOT green Chile peppers! They are mild at best. When the jars came there was dust build up on the lids. The bottom sticker said 110521. And 0523. So I assume they were canned on Nov 05, 2021 and will expire May of this year. Very disappointed in all products!”

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Posted 1 year ago

Hi Patti, Thanks for your honest feedback. I'm sorry about the situation. We want to make this right, so we have reached out to you via email. We look forward to hearing back. -The Hatch Chile Store

Posted 1 year ago

“I lived in NM for a long time, so I order green chili often. I have had good luck & bad luck. This time it was bad. I bought peed roasted “hot” frozen chili. But the chili tastes raw, like it wasn’t roasted enough. It was also “medium” at best. It costs a lot of money to get it shipped here, and the experience was like opening a fine bottle of wine & and the cork just crumbles.”

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Posted 2 years ago

Hello Lewis, Thanks for your honest feedback. We want to make this right, so we have reached out to you via email. Thanks, The Hatch Chile Store

Posted 2 years ago

“The "hot" red chili pods are very tasteful but not hot in heat. Do u have hotter?”

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Posted 2 years ago

Hi Dennis, We offer Dried Red Chile Pods in Mild, Medium, and Hot. We offer X-Hot in some of our Salsas and Sauces. We recommend giving those a shot if our Dried Chile isn't enough for you! - The Hatch Chile Store

Posted 2 years ago

“Ordering was very easy but took all longer to get before Christmas and product was very good”

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Posted 2 years ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews