The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,204 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having freeze dried chiles on hand is a good thing! Since you had run out of the product I wish you had imformed me sooner.”

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Posted 1 year ago

“Despite delivery delay....NOT Hatch Chili Store responsibility...received my order. Chilis were full and flavorful. I make my own hot sauce, and these were excellent. Will order again.”

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Posted 1 year ago

Hi Alan, Sorry for the confusion. Your order was shipped on the 10th and is in transit. It shows it will be delivered today. Please let us know if there is anything else you need! -The Hatch Chile Store

Posted 1 year ago

“I've had your products in the past and enjoyed them. This order was just for a container of green chile seasoning and the shipping was $10, the same price as the product. I guess you need to order larger quantities to make it work.”

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Posted 1 year ago

“Would have liked spicier chili.”

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Posted 1 year ago

“I used wrong address for the shipment but the Hatch Chile Store really took action then shipped another box very fast to correct address making sure the customer totally is satisfied with result. Thank You.”

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Posted 1 year ago

“So I'm not sure how to complete the rating. Service and communication was good regarding my order. The order arrived on time and was still frozen. The order was 2 dozen tamales- green chile &cheese, red chile pork tamales. The masa on both kinds was flavorful and fluffy and just the right amount. The red chile pork tamales were good. I have had 2 green chile & cheese tamales and have been unable to find or tast any cheese plus the amount of chile was inconsistent-barely enough on one and just the right amount on the other (the chile had a very good flavor). Unfortunately the jury is still out. Just received a new batch of green Chile/cheese tamales (courtesy of Daniel) to try. They were delicious !”

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Posted 1 year ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“I ordered a dozen green chile chicken tamales for the holidays. The tamales had an odd paper-thin corn husk on them, the masa was under-seasoned and the tamales could've used much more chile in them. They were just okay, but I expected more because of the cost. I assume that they are extra expensive because of the shipping with dry ice, but they weren't anything I would order again.”

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Posted 1 year ago

“I ordered pork & chicken tamales, and enjoyed them very much. Nice texture and good filling-to-masa ratio. I would like a little more chile in the filling and prefer corn husks to paper. I would order again.”

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Posted 1 year ago

“Arrived still frozen, no ice left, so all good!”

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Posted 1 year ago

“The Hatch products are excellent, especially the fresh and frozen green chilis. There does seem to be an opportunity for the company to improve the order-packing process. Received my latest order on schedule, but it was missing roughly half the shipment (three jars of chile sauce) even though the packing list showed all items were boxed. Fortunately, this order was not a gift. I used the Hatch chat line immediately to report the issue. Daniel assisted me promptly and shipped a make-up order the same day; I expect to receive the replacements in about a week. I have also had to contact customer service on a prior order and my concerns at that time were also resolved quickly. Despite a few order challenges, Hatch remains one of our favorite online vendors for specialty foods.”

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Posted 1 year ago

“I was in New Mexico for a couple of weeks in October and got hooked on green chili. The order I received was perfect. The only reason I didn’t give 5 stars was the price. I made some green chili sauce right away and it was great, plenty of heat and flavor. I put this stuff on top of everything. I’m sure I’ll be buying more. Thanks from West Palm Beach Florida.”

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Posted 1 year ago

“I sent a package as a guft. They loved them... but the package did not say who was the sender (gift giver)”

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Posted 1 year ago

“Great service and quick delivery. I’m giving four out of five stars only because we haven’t tasted them yet! I bought them for a Christmas present for my husband!”

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Posted 1 year ago

“The hatch chili store has great Ristras, and are very responsive sellers. I would recommend their products”

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Posted 1 year ago

“so far everything is great - still learning the best way to cook the chile rellenos.”

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Posted 1 year ago

“This was a gift to my children and they have not let me know how they liked the chile yet. All was okay on my end except your website was not easy to navigate with too many options and you put their address as the billing address instead of mine.”

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Posted 1 year ago

“Ok well I gave 4 stars only because the first order I received was completely damaged. I will have to say customer service was excellent and as soon as they received my e-mail they sent two more jars out. Received both jars intact and within the week. This has to be the best chopped chili sauce I have ever tasted. I ordered both the green and the red and both are amazing. Not sure I can eat both jars in 7 days like it says on the jars but we will try !! LOL .”

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Posted 1 year ago

“I ordered the green chile as a gift and it was delivered to my friend Connor Kelley. I love green chile and so does Connor. The Hatch Chile store is the best resource for good green Chile if you live outside of the Southwestern US.”

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Posted 1 year ago

“It is now 12/4/23, and I haven't received my order yet. When I placed the order, I placed an identical order in my brothers name. He received his last week, but mine has yet to arrive. When should I expect my order to arrive?”

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Posted 1 year ago

Good morning, Your order was shipped on November 29. This was the same day your brother's was shipped. We are not sure why there was a delay. Once it leaves our hands, we have no control over the carrier and delivery. We've sent you an email with tracking information! It should not be long now! -The Hatch Chile Store

Posted 1 year ago

“The mild is much too spicy for me. Can't eat it. I'll have to figure out a way to dilute it. Shame really. I was so looking forward to tasting these Chili's.”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,204 reviews