The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Getting fresh produce to Alaska is always a challenge and overnight shipping never happens. I received my shipment of 10lbs of freshly picked green chilies via 2 day with UPS and they looked like they had been picked that day. The Hatch Chile Store product is wonderful and you can't beat the price or the shipping costs. I will definitely be ordering yearly. Thank you Hatch Chile Store!
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- Jane H
“
In fairness their price is the same price as can be found on Amazon and other sites.
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- Edward M
“
Hatch provides the best price with shipping.
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- Guest C
“
I pre-ordered in April and I was able to schedule the delivery of the chile.
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- Daniel M
“
Delivery. Was fast and packaging was perfect
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- MARLYNN B
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Great service with ordering and delivery went just as planned. My son in Massachusetts is thrilled to have a part of home with him
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- Vicky K
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I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
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- Marty M
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If you'd rather not wait, you can switch to frozen roasted chile (with 10% extra store credit) or cancel for a refund — just reply to this email and tell me which you'd like, and I'll get it started.
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- Colleen N
“
I have ordered frozenHatch green Chile several times and was always pleased with the product. However, last year, the chile I received, which was supposed to be extra hot, turned out to be very mild like green pepper. I wrote back to your company asking for a refund or a new shipment, but it was denied. I still have all the packages still in my freezer. Very disappointed.
Sincerely, Mary Louise Paschall
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- Mary P
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I would appreciate a refund.
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- Phillip A
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The service and communication they provide is as good as the chile.
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- Daniel M
“
Great customer service!!! We love the frozen chili relinos and the sauces are so good
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- Stacie B
“
This is where I will buy my Hatch Chilies from now on. Their service is great and the chilies were so much fresher than what I get in the store. Certainly worth any extra cost.
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- Leonard A
