The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The chili product we ordered arrived on time, in good condition. Price is very good. Will order from this company again.
”
- John M
“
The new fire roasted green chile is excellent. Great taste, texture and is as good or better than its frozen counterpart, which I also buy and enjoy. Its bonus is that it requires zero freezer space which is important in our small freezer. The price is very reasonable although it is not as important as quality and value. It is my favorite vegetable for all my green green chili stew dishes. Great product!
”
- John C
“
Well, worth the price. Delicious.
”
- Edward M
“
Order process was absolutely flawless. Fast delivery with detailed shipping information. Packaging was great. Individual packets and still frozen upon arrival!
Thank you!!!
”
- Aubrey L
“
Given as a gift, but recipient said the green chile stew was delicious, a bit spicy but very good. Only problem I had was in shipping and delivery.
”
- David D
“
I received my two ristras today from The Hatch Chile Store in NM. They arrived in perfect condition and were beautiful! They were packed carefully for the trip and it's exciting to have a piece of NM here in my home. Excellent service from order to delivery.
”
- Elizabeth S
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
”
- Marty M
“
I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.
”
- Larry
“
They will not refund or reship my order.
”
- Sherry F
“
I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order.
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- Courtney C
“
Chile's were very favorful and tasted really great. Good service and shipment
”
- Frank F
“
The best service ever!!
”
- Nadine M
“
I had an issue with my order. Angel got back to me in less than 1 day and quickly resolved the problem. Excellent customer service!
”
- Jeffrey K
