The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The new fire roasted green chile is excellent. Great taste, texture and is as good or better than its frozen counterpart, which I also buy and enjoy. Its bonus is that it requires zero freezer space which is important in our small freezer. The price is very reasonable although it is not as important as quality and value. It is my favorite vegetable for all my green green chili stew dishes. Great product!
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- John C
“
Well, worth the price. Delicious.
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- Edward M
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Exceptional product and at a great price.
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- Gregory R
“
Easy ordering with quick delivery. Opened one of the bags & the smell was amazing. The hot powder was HOT!!
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- Nancy S
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I've purchased from here before with great success. It's becoming an annual thing! Easy to use website and quick delivery
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- Xavier P
“
Our children have grown and moved away to live in their own journeys so we have started a tradition to send them a bit of New Mexico's treasure which they sorely miss. We're so grateful to The Hatch Chili store for their fast safe delivery. The frozen chilies were sent five states away and arrived quickly and carefully packaged (faster than I expected) and I'll be ordering more again from The Hatch Chili Store.
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- Clara T
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
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- Marty M
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I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.
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- Larry
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They will not refund or reship my order.
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- Sherry F
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I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order.
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- Courtney C
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Excellent product and service. I have been a fan of the Hatch area chilis for over 35 years. These chilis bring me instantly back to my childhood, to great family gatherings, to the amazingly beautiful southern New Mexico area. More than just a flavor, they are a memory trigger to my past and an experience I want to share over and over again with my children and friends.
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- MATT K
“
Fantastic products for chile lovers. Great delivery service. Very timely.
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- Mary W
“
Very fast service and very nicely packaged
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- Bobby B
