The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I received my hatch chilies, and they are very good. I was a little disappointed in the amount of chilies I received versus the price that I paid.
”
- Michael C
“
Great product. Fair price. Outstanding customer service.
”
- Jesse G
“
I'm very satisfied with my purchase of Hatch green chili stew, cheese tamales, chicken chimichangas, and the chili rellenos. The flavors are wonderful. My only issue the price. They are very pricey. Its a good thing I'm only feeding one person. I will get several meals. My favorites are the tamales and the rellenos.. 😋 😋 😋 😋 😋
”
- Peggy P
“
My only issue with this order was that the delivery (through UPS) was delayed three days in Tennessee due to weather.
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- Stefanie F
“
Love the fast delivery.
”
- Tim D
“
The best Chile Sauces ever! The green Chile is the best! Fast delivery. I would definitely recommend you as the very best. Sandy Berry
”
- Sandra B
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
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- Marty M
“
I asked for a refund and was given a reply that was totally unacceptable.
”
- Sue G
“
I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.
”
- Larry
“
They will not refund or reship my order.
”
- Sherry F
“
That kind of customer service speaks volumes about their operation.
”
- Donald P
“
Hatch chili is all you need. Won't order any other chili. Have to have my yearly Hatch. Great customer service and shipping. Don't miss out, best purchase ever.
”
- Lillian W
“
Your onions are super delicious but half my onions fell out in shipping. UPS tried to tape the box back up but did a very poor job in doing so. I think The Hatch Chile Store should use stronger boxes for shipping. I contacted Customer Service immediately and will be sending me another box which your staff is top notch. Thank you.
”
- Nancy S
