The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Getting fresh produce to Alaska is always a challenge and overnight shipping never happens. I received my shipment of 10lbs of freshly picked green chilies via 2 day with UPS and they looked like they had been picked that day. The Hatch Chile Store product is wonderful and you can't beat the price or the shipping costs. I will definitely be ordering yearly. Thank you Hatch Chile Store!
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- Jane H
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In fairness their price is the same price as can be found on Amazon and other sites.
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- Edward M
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Hatch provides the best price with shipping.
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- Guest C
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To say that I was so excited to receive my order is an understatement. I roasted and froze them right away and have started to enjoy them. My order was delayed but you kept me informed on my delivery. Thank you for your courteous and prompt responses.
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- Jerry N
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Prompt delivery and great products.
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- Bill L
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First time order. Easy ordering and great delivery updates. Love that the chilles are chopped and frozen. AF
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- Anne F
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I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
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- Marty M
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If you'd rather not wait, you can switch to frozen roasted chile (with 10% extra store credit) or cancel for a refund — just reply to this email and tell me which you'd like, and I'll get it started.
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- Colleen N
“
I have ordered frozenHatch green Chile several times and was always pleased with the product. However, last year, the chile I received, which was supposed to be extra hot, turned out to be very mild like green pepper. I wrote back to your company asking for a refund or a new shipment, but it was denied. I still have all the packages still in my freezer. Very disappointed.
Sincerely, Mary Louise Paschall
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- Mary P
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I would appreciate a refund.
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- Phillip A
“
Hatch Chile Store has THE BEST products, this is our 3rd year in a row ordering fresh green chiles and we have not been disappointed! Their customer service is incredible..
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- Margarita G
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Easy to order, great information on the chile's, fantastic customer service and they do a great job of notifying you when your order is coming! We've ordered frozen, chopped green chile from The Hatch Chile Store for many years and it's always been a great product!!
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- Susan H
“
Great chile and great service. A little hotter than I thought they would be but no problem. Waiting for next year's crop.
”
- John H
