The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The chili product we ordered arrived on time, in good condition. Price is very good. Will order from this company again.
”
- John M
“
The new fire roasted green chile is excellent. Great taste, texture and is as good or better than its frozen counterpart, which I also buy and enjoy. Its bonus is that it requires zero freezer space which is important in our small freezer. The price is very reasonable although it is not as important as quality and value. It is my favorite vegetable for all my green green chili stew dishes. Great product!
”
- John C
“
Well, worth the price. Delicious.
”
- Edward M
“
The ease of ordering was excellent. The prompt delivery and the fantastic packaging was also excellent. And, of course, the fantastic flavor of the green chili made the whole process way above excellence!!!!
”
- Donald J
“
Excellent customer service
Excellent delivery
Well packaged!
”
- LESLIE C
“
Efficient communication; delivery was precisely as described.
And tamales were very good- will certainly buy again.
”
- Eric O
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
”
- Marty M
“
I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.
”
- Larry
“
They will not refund or reship my order.
”
- Sherry F
“
I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order.
”
- Courtney C
“
This was my first experience ordering from The Hatch Chile Store and I will undoubtedly be a lifelong customer based on the service and products offered.
”
- Gregory G
“
Very happy for your small family source to acquire New Mexico chile , as a Native displaced New Mexican!
I’m always pleased with your service and product with the only exception being non corn husk wrapped Tamales …..
I want the authentic corn husk wrapper !
”
- Laura D
“
Excellent customer service
Excellent delivery
Well packaged!
”
- LESLIE C
