The Hatch Chile Store have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
great product great price
”
- Tim C
“
Absolutely beautiful chile ristra and a very good price - it is truly stunning
”
- Jeffrey H
“
Chimchangas and rellenos are excellent but shipping is outrageous. They won't allow you to use your reward points on sale items and that is price gouging in my book.
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- Ed T
“
Good selection of products, easy to order, prompt delivery and very delicious green chile and chile products. I lived in NM for 15 years and have found nothing comparable to NM Hatch green chile anywhere else!
”
- Susan M
“
I ordered several items, for my family and for a friend. Delivery was efficient, everything was securely packaged to arrive safely, and the products, of course, are wonderful! A little taste of New Mexico, to help us get by between visits.
”
- Tinney H
“
On time delivery, met my expectations of flavor and quality. I recommend to others and I will buy again. Thank you!
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- James M
“
I explained that I did not want a refund but perhaps some packages of hot chile to mix in to make them the medium heat that I ordered.
”
- Robert G
“
I ordered and when I opened the package the ice was gone ! I emailed about it and I was asked if I took a picture. I said no , but I will for next time if that happens ! I asked for a replacement and I have not received a response , I emailed again …. Nothing ! I emailed again and asked for a refund , still no response ! I had my bank get my money back ! Terrible way to treat your customers
”
- Dale S
“
Ordered the bacon the first order had a bad odor to it ,the replacement order was delivered and there was no dry ice left and the bacon was not even cool to the touch and had to be thrown out. I requested a refund but have not seen anything yet.
”
- Gary R
“
Customer service talked me through my order and recommended options
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- Jeff G
“
Our order came missing some items and we called and everything was cheerfully handled and fixed, we are always happy with your products and service.
”
- Michele R
“
Products are delicious and service is great. We have been ordering their roasted green chiles, tamales and chile rellenos for the past 3+ years. They all arrive frozen; the chiles are packed flat and fit very compactly in the freezer. The bags are resealable so you can just remove what you need for your recipe.
”
- Norma L
