The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I received my hatch chilies, and they are very good. I was a little disappointed in the amount of chilies I received versus the price that I paid.
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- Michael C
“
Great product. Fair price. Outstanding customer service.
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- Jesse G
“
I'm very satisfied with my purchase of Hatch green chili stew, cheese tamales, chicken chimichangas, and the chili rellenos. The flavors are wonderful. My only issue the price. They are very pricey. Its a good thing I'm only feeding one person. I will get several meals. My favorites are the tamales and the rellenos.. 😋 😋 😋 😋 😋
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- Peggy P
“
The best Chile Sauces ever! The green Chile is the best! Fast delivery. I would definitely recommend you as the very best. Sandy Berry
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- Sandra B
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Very good, fast delivery.
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- Kevin S
“
Love there products. I use to live in NM and always missed the food. I was so happy when I found the hatch store. I get fix all year round now. They always have the best customer service and back their products and deliveries. It is worth the extra money to protect your delivery in case UpS messes up. Thank you for your awesomeness
”
- Joan
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
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- Marty M
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I asked for a refund and was given a reply that was totally unacceptable.
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- Sue G
“
I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.
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- Larry
“
They will not refund or reship my order.
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- Sherry F
“
I found the customer service absolutely phenomenal. They corrected an issue immediately with no issues. Wonderful company!!!
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- Charles D
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Great service!
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- William B
“
Hatch Chile store is a great business. Prompt service. Great products. We just received our onions. They are massive. We love doing business with them and look forward to purchasing more onions and other products.
”
- Linda K
