The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The chili product we ordered arrived on time, in good condition. Price is very good. Will order from this company again.
”
- John M
“
The new fire roasted green chile is excellent. Great taste, texture and is as good or better than its frozen counterpart, which I also buy and enjoy. Its bonus is that it requires zero freezer space which is important in our small freezer. The price is very reasonable although it is not as important as quality and value. It is my favorite vegetable for all my green green chili stew dishes. Great product!
”
- John C
“
Well, worth the price. Delicious.
”
- Edward M
“
We live in Northwest Arkansas and don’t have access to fresh Hatch green chile, so we order the frozen green chile and it’s great, The Hatch Chile Store has been great to deal with and promptly takes care of any issues we may have, we pay for next day delivery but it actually takes two to three days to receive it, this is my only complaint
”
- Lonnie O
“
In our first-ever delivery of salsa from this vendor, one jar (of two shipped together) was found to be unsealed. I notified the store and within 2 days they responded with a message notifying me that they would replace the item. A few days later, I unexpectedly received replacement of BOTH items in that shipment. The salsa is excellent and the customer service couldn't be better.
”
- Jim W
“
Order process was absolutely flawless. Fast delivery with detailed shipping information. Packaging was great. Individual packets and still frozen upon arrival!
Thank you!!!
”
- Aubrey L
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
”
- Marty M
“
I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.
”
- Larry
“
They will not refund or reship my order.
”
- Sherry F
“
I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order.
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- Courtney C
“
Wow! First time purchase. Incredible customer service! The frozen items arrived rock solid as promised. The chili sauces were delivered when promised. The green chile stew is amazing! Can’t wait to try the rellanos and tamales.
”
- John G
“
In our first-ever delivery of salsa from this vendor, one jar (of two shipped together) was found to be unsealed. I notified the store and within 2 days they responded with a message notifying me that they would replace the item. A few days later, I unexpectedly received replacement of BOTH items in that shipment. The salsa is excellent and the customer service couldn't be better.
”
- Jim W
“
Chile's were very favorful and tasted really great. Good service and shipment
”
- Frank F
