The Hatch Chile Store have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
I had a successful transaction with this company.shipping was fast. Packing was beyond the normal, Amazon could learn a lot from this company. Customer service was exceptional. They offer shipping insurance on their products for a reasonable price. Their product was satisfactory, I purchased the sun dried red Chile sauce. It's not quite the red Chile sauce I'm us3d to but it was good.
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- Cathy M
“
Great tasting chile which arrived in perfect condition and at a fair price.
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- Dan H
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I like the price and great taste
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- Sal S
“
The availability, service, and delivery were extremely professional! TOP NOTCH! Reason for me to give you 5 stars!
The 10lbs medium green Chile were sweet with a nice slow heat! YUM!
The 10lbs of medium red Chiles were UNBEARABLY HOT! We will adjust, and I look for to my 'I DARE YOU?" Enchiladas over the Christmas Holidays.
”
- Gregory P
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Love the peppers, this batch had 7 peppers that split open and were much smaller than the first shipment. Which was expected for a late season delivery
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- Brian D
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Easy ordering and prompt delivery! So great to have Hatch chilies in my freezer again.
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- Amy T
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I ordered and when I opened the package the ice was gone ! I emailed about it and I was asked if I took a picture. I said no , but I will for next time if that happens ! I asked for a replacement and I have not received a response , I emailed again …. Nothing ! I emailed again and asked for a refund , still no response ! I had my bank get my money back ! Terrible way to treat your customers
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- Dale S
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Ordered the bacon the first order had a bad odor to it ,the replacement order was delivered and there was no dry ice left and the bacon was not even cool to the touch and had to be thrown out. I requested a refund but have not seen anything yet.
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- Gary R
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In fact I want nothing from you or your co except the promised refund.
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- Matt M
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Good customer service.
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- Bernerd R
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Best chile big and fresh great service recommend to all my family will order fresh chile again next year thank you
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- Reyna G
“
The availability, service, and delivery were extremely professional! TOP NOTCH! Reason for me to give you 5 stars!
The 10lbs medium green Chile were sweet with a nice slow heat! YUM!
The 10lbs of medium red Chiles were UNBEARABLY HOT! We will adjust, and I look for to my 'I DARE YOU?" Enchiladas over the Christmas Holidays.
”
- Gregory P
