The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Considering I'm in the southeastern US & didn't have to do any of the work myself, I feel the price was reasonable.
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- Bambi T
“
The best Chiles ever...I always buy from them..good price good chiles
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- Dianna J
“
I have ordered from the Hatch Chili Store, several times. Five stars: for price, packaging, and product. I was born and raised in Albuquerque, sooooo.......I know chili! HCS chili is fire roasted and fresh. The "hot" is mucho uno abla besto.....I'm a gringo, so what do I know?? ;) I'm looking forward to receiving the red chili for Fall and Winter. Chuck
”
- Chet O
“
First time ordering from your company. Took 3 weeks for delivery. I was expecting all chilis to be fresh, actually it was a 50/50 split of fresh vs what appeared to be weeks old chilis. Mixed batch was green and red chilis. All in all, I unfortunately expected higher quality.
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- Dan R
“
i LIKED THE OVERNIGHT DELIVERY THE HATCH CHILI STORE PROVIDED FOR THE CHILI I ORDERED.
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- ALVIN V
“
There was a mixup in the info I received on my delivery date. I contacted them and they promptly responded back to me and explained the mixup. Very pleased with the handling of the mixup and with my chile order that was delivered a day earlier than expected. Would Definitely Recommend The Hatch Chile Store. Great taste and Great Service.
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- Henry H
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
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- Marty M
“
I have ordered frozenHatch green Chile several times and was always pleased with the product. However, last year, the chile I received, which was supposed to be extra hot, turned out to be very mild like green pepper. I wrote back to your company asking for a refund or a new shipment, but it was denied. I still have all the packages still in my freezer. Very disappointed.
Sincerely, Mary Louise Paschall
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- Mary P
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I would appreciate a refund.
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- Phillip A
“
No refund, no replacement, no communication.
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- Sharon C
“
Customer service was fantastic! Products are high quality and packaged / shipped very well to protect the m.
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- Ross W
“
Ordered our box of Chilies back in June before the harvest. Once the harvest started, got regular updates about harvest progress, got a message before shipment and our chilies were shipped overnight to us. They were very fresh. Wow did they roast up nicely and taste greate! Excellent service,
”
- George P
“
There was a mixup in the info I received on my delivery date. I contacted them and they promptly responded back to me and explained the mixup. Very pleased with the handling of the mixup and with my chile order that was delivered a day earlier than expected. Would Definitely Recommend The Hatch Chile Store. Great taste and Great Service.
”
- Henry H
