The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Getting fresh produce to Alaska is always a challenge and overnight shipping never happens. I received my shipment of 10lbs of freshly picked green chilies via 2 day with UPS and they looked like they had been picked that day. The Hatch Chile Store product is wonderful and you can't beat the price or the shipping costs. I will definitely be ordering yearly. Thank you Hatch Chile Store!
”
- Jane H
“
In fairness their price is the same price as can be found on Amazon and other sites.
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- Edward M
“
Hatch provides the best price with shipping.
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- Guest C
“
You cannot find a more honest business than Hatch Chile!! Not only are their products fantastic but their customer service is outstanding!! There was an error made on our last order snd they immediately corrected it without charge to us. Delivery is fast and well done. Kudos to the Hatch Chile family.
”
- Donna A
“
I pre-ordered in April and I was able to schedule the delivery of the chile.
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- Daniel M
“
Delivery. Was fast and packaging was perfect
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- MARLYNN B
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
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- Marty M
“
If you'd rather not wait, you can switch to frozen roasted chile (with 10% extra store credit) or cancel for a refund — just reply to this email and tell me which you'd like, and I'll get it started.
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- Colleen N
“
I have ordered frozenHatch green Chile several times and was always pleased with the product. However, last year, the chile I received, which was supposed to be extra hot, turned out to be very mild like green pepper. I wrote back to your company asking for a refund or a new shipment, but it was denied. I still have all the packages still in my freezer. Very disappointed.
Sincerely, Mary Louise Paschall
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- Mary P
“
I would appreciate a refund.
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- Phillip A
“
Customer service was great! My first shipment arrived warm thanks to USPS. I notified customer service and my new order arrived a couple of days later.
I used the medium roast peppers in a light ale beer and it turned out great!
”
- Arron L
“
You cannot find a more honest business than Hatch Chile!! Not only are their products fantastic but their customer service is outstanding!! There was an error made on our last order snd they immediately corrected it without charge to us. Delivery is fast and well done. Kudos to the Hatch Chile family.
”
- Donna A
“
The service and communication they provide is as good as the chile.
”
- Daniel M
