The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The Hatch chilis have a flavor and aroma that distinguish them from all other chilis. We have enjoyed excellent customer service, price is fair, and are supporting our American produce growers. Thanks for your direct-to-home service
”
- Lakin &
“
Perfect Chile's delivered on time. Very fresh! Great price!
My neighbors loved the roasting aroma of them too. Thank you !
”
- Jean
“
I received my hatch chilies, and they are very good. I was a little disappointed in the amount of chilies I received versus the price that I paid.
”
- Michael C
“
Another successful delivery of your delicious chiles! Opening the box and getting that first whiff of fresh chiles takes me back as kids following the trucks out of the fields in New Mexico and my grandma & mom roasting fresh chiles and making homemade tortillas.
”
- Glenn R
“
I made the pinto beans and they were delicious. Everything went smooth from ordering to delivery.
Thank You
”
- Barbara P
“
My only issue with this order was that the delivery (through UPS) was delayed three days in Tennessee due to weather.
”
- Stefanie F
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
”
- Marty M
“
I asked for a refund and was given a reply that was totally unacceptable.
”
- Sue G
“
I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.
”
- Larry
“
They will not refund or reship my order.
”
- Sherry F
“
The best Chile and the best customer service.
”
- Richard F
“
Their customer service was first class.
”
- Scott M
“
Great Company, Great Products, Friendly &
Efficient customer service: Rare to get all
three these days! It’s Christmas Morning
when the fresh Chilies arrive.
”
- Gray H
