The Hatch Chile Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
I love their tamales, both the pork and the chicken. The meat is tender and plentiful. And the price is appealing, too. The food arrives packed in dry ice, frozen, but I’m able to separate each individual tamale and bag them separately for a quick lunch or dinner.
”
- Susan A
“
The Hatch chilis have a flavor and aroma that distinguish them from all other chilis. We have enjoyed excellent customer service, price is fair, and are supporting our American produce growers. Thanks for your direct-to-home service
”
- Lakin &
“
Perfect Chile's delivered on time. Very fresh! Great price!
My neighbors loved the roasting aroma of them too. Thank you !
”
- Jean
“
I've purchased fresh chilies direct from Hatch twice now and they're the best! In the past I purchased bushel boxes from the local market when they'd have their summer delivery/roasting event but buying them direct from Hatch has proven to get us the freshest, top quality chilies. I've also purchased jars of chopped hot chilies and they too are great.
”
- Terrice T
“
The peppers that weren't mushy, are very flavorful and delicious! Not sure how you would achieve the refrigerated/chilled packaging for delivery, but when it's over 100° outside and you ship things that set inside a box and inside a shipping container, the heat intensifies drastically and the produce doesn't stand much of a chance to stay "fresh".
”
- Shayne B
“
Another successful delivery of your delicious chiles! Opening the box and getting that first whiff of fresh chiles takes me back as kids following the trucks out of the fields in New Mexico and my grandma & mom roasting fresh chiles and making homemade tortillas.
”
- Glenn R
“
I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted.
”
- Marty M
“
I asked for a refund and was given a reply that was totally unacceptable.
”
- Sue G
“
I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.
”
- Larry
“
They will not refund or reship my order.
”
- Sherry F
“
The product and service is always the best.
”
- Cliff A
“
This was the first time I ordered chilis — they arrived on time and in perfect condition! I had a question and customer service responded within an hour!! A great experience!
”
- Susan V
“
They have the best customer service as my shipment was damaged and they did not hesitate get me a new shipment out as the orginal had defrosted.
”
- Joan L
