The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,147 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did place an order, but I haven't received confirmation or my order.”

Helpful Report

Posted 2 years ago

“I bought 20 lbs of roasted chiles and several days later you sent an offer to prebuy 25 lbs of next season's crop at a reduced price. It never occurred to me that you were offering fresh chiles not roasted. You can quit contacting me as I'll deal with getting chiles from reputable companies.”

Helpful Report

Posted 2 years ago

“Very unhappy with size of peppers, no meat, and IMO uncaring customer service (CS). I roasted, very difficult to remove skin as meat was so thin. Just not the peppers I had received previously. There won’t be another order; looking for new supplier. Also, in my opinion, peppers were not mature. I was told by CS that if I wanted meaty peppers, I should have ordered a different type. If I remember correctly, I was only given the choice of mild, hot, etc!! Just be aware of what you are ordering and the fact that their CS is not helpful again IMO. I’ve attached a pic, 90% plus were as reflected by No 3 in the pic. Pic is a comparison of previous purchase and ones received this year.”

Helpful Report

Posted 2 years ago

“Be very specific when you order or you may receive chili peppers that have NO meat. I contacted the store upon receipt. They asked for pics; they were provided. I also shared pics from previous purchase, attached. Ninety percent of the peppers I received had basically no meat, represented by number 3 in attached photo. I roasted rather than let them spoil. Maybe 10 peppers out of 10 pounds had enough meat to hold together after roasting. It appeared to me that they were picked before mature. Customer service offered me 50% off if I wished to reorder. I don’t need 10 more pounds. Therefore, I’m left with strings, none intact enough for rellenos. The peppers were in good condition when I received due to the fact I paid for expedited shipping. Needless to say, I will be looking for a different supplier for my next chili purchase. Very disappointing!”

The Hatch Chile Store 1 star review on 16th August 2022

Helpful Report

Posted 2 years ago

Hi Nancy, To be completely frank, we are very perplexed by your review. We have not yet had a single complaint this season about the chile being thin meated, it's been a particularly stunning crop. Judging by the photo you sent over, it looks like the issue is with your roasting process. The chile looks like it has been cooked to dehydration rather than quickly roasted at a high temperature. As previously offered, we are willing to give you 50% off a box if you would like to try again. I attached the photo you sent us of the chile you received prior to roasting, and it looks absolutely beautiful. Thanks, The Hatch Chile Store

Posted 2 years ago

“Not enjoying them because they never showed up. Very disappointed!!!!!”

Helpful Report

Posted 2 years ago

Hi Donna, It doesn't look like you ever reached out to our customer service team about this issue. If we don't know about the issue, we don't have the chance to fix it. It looks like FedEx damaged your package and was unable to deliver it. I am so sorry! Sadly, they do not notify us when this happens. Would you be home to receive a free reshipment next week? Thanks, Taylor

Posted 2 years ago

“I received my chile in two days as requested.The chile looked and smelled awful.The box was a gooey mess.I’m led to believe that chile was in that box a lot longer than a few days. Extremely disappointed.”

Helpful Report

Posted 2 years ago

Hi William, I pulled up your order and saw that you selected 2-Day Air for the shipping speed. We guarantee all Fresh Hatch Chile orders that are shipped using 2-Day Air. Our standard procedure is to reship the order for free. We offer our 2-Day guarantee because we know that when shipping fresh produce, there is always the chance of spoilage. It looks like you opted for a full refund, which was processed on 8/6/2022. Was there something else we could have done here? Thanks, Taylor

Posted 2 years ago

“Half of the chiles were rotted and moldy. The box was wet and moldy too. Very disappointed. I spent 40 dollars to put it in the garbage.”

Helpful Report

Posted 2 years ago

Hi Jeanne, It doesn't look like you ever reached out to our customer service team about this issue. If we don't know about the issue, we don't have the chance to fix it. I'm so sorry to hear that you had a bad experience here! I pulled up your order and saw that you ordered one of our 5lb boxes of Fresh Hatch Green Chile. We guarantee freshness for all orders of 5lb boxes. How many chiles did you lose to spoilage/damage? Please send us photos of the chile that you received. Once we receive those photos, we can move forward with our resolution process. Again, we apologize for this inconvenience, as we know that you were looking forward to your delicious Hatch Chile. Thanks, Taylor

Posted 2 years ago

“I am very disappointed with the Hatch chili order this year! I paid over $47 for a shipment of a $50 order to ensure I received fresh, intact green chilis. That's over 87% of the value of the produce just to ship the product to me. When the box arrived it was wet and leaking. Twenty-seven (27) of the chilis we mushy to the point that I could not roast them. Several others we damaged and had to be trimmed to salvage a portion of the chili. I'll purchase my chilis from elsewhere next season!”

Helpful Report

Posted 2 years ago

Hi Mary, It doesn't look like you ever reached out to our customer service team about this issue. If we don't know about the issue, we don't have the chance to fix it. I'm so sorry to hear that you had a bad experience here! I pulled up your order and saw that you selected 2-Day Air for the shipping speed. We guarantee all Fresh Hatch Chile orders that are shipped using 2-Day Air. I'd be more than happy to set up a reshipment for you and give getting you your chile another try. I know we can do better than delivering a box with 5 pounds of mushy chile. Let me know if you'd be interested, and I'd be happy to help. Thanks, Saul

Posted 2 years ago

“I ordered a box as a gift for my daughter. I purchased the fastest delivery method.She opened the box within an hour of arrival. The chiles in the box were a rotten soggy mess so she threw them and the leaking box in the trash. When I asked if she had received her gift a few days later it was too late to take a photo. Of course I called to report the issue and was told there had to be a photo. No photo — no replacement. So how is the recipient of the gift supposed to know to take a picture of the rotten box of chiles? Your representative that I spoke to was intractable. Will you make this right? PS this is not the first year I’ve ordered from your company.”

Helpful Report

Posted 2 years ago

Hi Lannie, It is our company policy to document any spoiled chile before sending a free reshipment. This is simply the best way for us to standardize all fresh order reshipments and prevent our free reshipment policy from being taken advantage of. We hope that you can understand the reasoning behind this. We do include the following texted, bolded, on each deliver notification email "Please let us know if the box was damaged or there is anything wrong with the delivery by replying to this email. If your order arrived spoiled or damaged please snap a few pictures. We take customer service very seriously!" It looks like in this instance, we did make an exception and set up a free reshipment for you. Was there something more we could have done here? Thanks, The Hatch Chile Store

Posted 2 years ago

“I ordered medium and they have mild to non spice. Disappointed!”

Helpful Report

Posted 2 years ago

Hi Ty, Heat level is very subjective and varies greatly from person to person. There are instances where people feel like the Mild is far too hot or that the X-Hot has no heat. People's heat tolerance can also change over time as they eat more or less spicy foods. It looks like we upgraded your heat level and sent you another box of chile for free. Was there something more we could have done here? Thanks, The Hatch Chile Store

Posted 2 years ago

“Not happy this year. My 25 lb box arrived with more than half of the chilies rotten and the rest on their way. First time this has happened. My guess is that they sat on the tarmac somewhere enroute to me. I have always recommended The Hatch Chile Store to friends but I can't this year unfortunately.”

Helpful Report

Posted 2 years ago

Hi Tiane, I'm so sorry that you had a bad experience here. Upon pulling up your order, I noticed that you selected ground shipping. On our shipping page, we clearly state which services we guarantee for fresh chile. You opted for ground, which has a warning that it may spoil in transit. Most customers receive their chile in good condition with ground shipping, so we provide it as an option, but we give that warning about spoilage. There is also a pop-up that customers have to click through, which warns against opting for anything less than 2-Day Air if they are going to order fresh chile for shipment. The temperature in the back of a delivery truck can get up to 120-130 degrees. This causes the chile to shrivel and spoil much quicker than it does when transported in a temperature-controlled airplane. It looks like our customer service team reached out to you via to try and find a resolution. We await your response. Again, I am very sorry to hear that your chile arrived spoiled. We hope that you will consider opting for a guaranteed shipping method so that you can fully enjoy the deliciousness of Fresh Hatch Chile! :) Thanks, Taylor

Posted 2 years ago

“Order 25 Ibs of HOT Chilli and received bearly MILD!! Ordered Hatch Chilli many times in the past this was however the WORST experience, batch I received. Very dissatisfied customer...”

Helpful Report

Posted 2 years ago

Hi Armando, Taylor, VP of Operations here. I'm so sorry you were unhappy with the heat level of your chile. The heat level is very subjective and carries greatly from person to person. Unfortunately, the crop this year is a tad on the mild side. We would love to send you a box of our Lumbre (X-Hot) if you would be willing to cover the cost of shipping. Please reply to this email, and we will get it set up. Thanks, Taylor

Posted 2 years ago

“Jar arrived broken, was nothing but a mess”

Helpful Report

Posted 2 years ago

Hi Anthony, I am so sorry! It looks like you never reached out to our customer service team about the issue. If we aren't notified, we don't have a chance to fix the issue. I've set up a reshipment. Please expect a tracking number to be sent to you via email in the next day or two. For your trouble, we would also like to offer you a 10% discount for your next order. Please reply to this email for that discount code. Is there anything else we can do for you? Thanks, The Hatch Chile Store Thanks, Taylor

Posted 2 years ago

“still haven't received my order”

Helpful Report

Posted 2 years ago

“I loved their product, but no more. I received the wrong order, and when I let them know, they asked for a photo for “ quality control.” I told them I would not do so. I did not make the mistake and would not help. I only wanted my order. Unfortunately, their attitude is not customer friendly. They kept pushing for a photo. I ended my association with them.”

Helpful Report

Posted 2 years ago

Hi Michael, I'm so sorry that you didn't receive the correct items! Our packing team does their best to get each order right, but they are still susceptible to human error. Per company policy, we do require the customer to submit a photo of the incorrect item before setting up a free reshipment. You'll find that the vast majority of online retailers have a similar policy to prevent fraud and improve operations. If you'd be willing to snap a quick picture of the item you received, we would be more than happy to set up a free reshipment. Thank you, The Hatch Chile Store

Posted 2 years ago

“First I’d like to start out by saying I order a few things from hatch chili store and most of them have been exceptional especially the roasted chilies and all the chili’s really. But I ordered tamales, the green chili and cheese and I ordered the Chile rellenos. Both came with ice inside the bags they had frost bite and I was truly shocked because that’s just not like them. We cook them anyway and they did taste like they were frozen for a very very long time like over a year. I don’t know what happened it was truly unexpected for them since everything else I’ve ever ordered has been like I say exceptional. I was so disappointed. We threw out the rest which broke my heart because not only do I love these products but you pay a good price. Not sure I will try again.”

Helpful Report

Posted 3 years ago

Hi Maura, Thanks for reaching out. We apologize for this inconvenience! It seems like you may have just gotten an off batch. Please email us at support@hatch-green-chile.com and we can look into this issue further. Thank you for bringing this to our attention. Best, The Hatch Chile Store.

Posted 3 years ago

“I ordered on November 24th and still haven't received my order”

Helpful Report

Posted 3 years ago

Hi Sally, I am so sorry about the delay in shipping your order last November/December. A 19-day turnaround is far too great. It looks like our inventory was off, and we were out of stock of one of the items you had ordered. This was an error on our end, and I would like to apologize. It looks like our team reached out to you and offered you a discount. Please let us know if there is anything else we can do. Here at the Hatch Chile Store, we do our very best to provide excellent service to all of our customers. Thank you, The Hatch Chile Store

Posted 2 years ago

“Ordered my product on November 26 2021 and paid for three day shipping. It’s now December 11 2021 and my order hasn’t even been shipped. Received a notice on the 26th of November that it was shipped but found out a week later the item was on back order and could take another two weeks. There online store didn’t show out of stock like other items but after reviewing their website buyers must scroll down to past the order section to find a notice they are two weeks behind. One would think it would be on the homepage or on the items itself.”

Helpful Report

Posted 3 years ago

Hi Michael, Thanks for reaching out. We apologize for this inconvenience! I understand how you could be frustrated. Please email us at support@hatch-green-chile.com and we can look into this issue further. Thank you for bringing this to our attention. Best, The Hatch Chile Store.

Posted 3 years ago

“I have not received my package from the Hatch Chile Store. In the past two years I have been very pleased. It is now December 1, and I have received nothing.”

Helpful Report

Posted 3 years ago

Hi Margery, Thanks for reaching out. We apologize for this inconvenience! Please email us at support@hatch-green-chile.com and we can look into this issue further. Thank you for bringing this to our attention. Best, The Hatch Chile Store.

Posted 3 years ago

“I ordered some Medium Chopped on 10/29. The web site some weeks later said they had been fufilled, I received a email message that they were being shipped around 11/15, I called on 11/29 only to find out they werenow out of stock. This company does not know what they are doing as I have had issues in the past with them. AVOID the headache, order elsewere.”

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Posted 3 years ago

The Hatch Chile Store is rated 4.7 based on 12,147 reviews