The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,152 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to throw over half of shipment away”

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Posted 3 years ago

“Several peppers were mush”

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Posted 3 years ago

Hi Kim, It doesn't look like you ever reached out to our customer service team about this issue. If we aren't notified when a problem arises, we have no opportunity to get it solved for a customer. I'm so sorry to hear that you had a bad experience here! I pulled up your order and saw that you ordered one of our 5lb boxes of Fresh Hatch Green Chile. We guarantee all orders for 5lb boxes, so we compensate our customers accordingly when spoilage/damage occurs. How many chiles did you lose to spoilage/damage? Please send us photos of the chile that you received. The photos help us when contacting the shipping carrier. Once we receive those photos, we can move forward with our resolution process. Again, we apologize for this inconvenience, as we know that you were looking forward to your delicious Hatch Green Chile. We appreciate your patience and understanding as we work to resolve this issue for you. Thank you, Taylor

Posted 3 years ago

“The box was smashed and approx a pound of it was ruined. The dry ice was melted. Other than that I love your chile.”

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Posted 3 years ago

Hey, Delores! We are so sorry to hear that. We don't pack any dry ice with our fresh Hatch chile to avoid any freezer burn in the pods. We however guarantee our 5lbs boxes to arrive safe and sound! To take advantage of that guarantee, just email our support line at support@hatch-green-chile.com and let them know of the issue :) Thanks for sharing your experience and we are so glad you liked the chile that survived the journey! Happy roasting! The Hatch Chile Store

Posted 3 years ago

“While they are good they are not as hot as I wanted. I thought last year I got the medium heat so this year I went up a notch. Next year I will go up another notch because I obviously got the same as last year. When is the best time to place my order? I ordered early this year when I got an email you were now taking orders.”

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Posted 3 years ago

“It’s ridiculous that you can not get whatever flavor you want in the whole chile shipped to you that you want, medium hot is I wanted for my friend and only could get mild might as well sent them BELL PEPPERS”

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Posted 3 years ago

Hi Richard, We understand your concern. Unfortunately, we are out of stock of the heat variety you wanted, but rest assured those varieties will be restocked once we get our new crop from this season coming up. Best, The Hatch Chile Store

Posted 3 years ago

“So I bought 10 lbs of hot green chili, It was on the verge of thawed, but I did re-freeze it. I also bought a package of chicken cheese chimichangas. They were mostly thawed. I also re-froze them. My biggest question to you is is that ok to do? Re-freeze them? Other than that, everything was just ok. It just seems it never gets to me totally frozen. I am in Florida and I know that can be a challenge.”

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Posted 3 years ago

Hi Carla! Thank you for your purchase! We suggest that they are safe to re-freeze and eat if they are still cool to the touch! We tell all of our customers that 2-day shipping is the most reliable shipping for getting their items still frozen and dry ice intact. Best, The Hatch Chile Store

Posted 3 years ago

“This is the 4th or 5th time I have ordered. This last order, I was a little disappointed with the way the chili was packed. There were so many seeds, stems and peeling in the mix. I have never experienced this before. The taste of the chili itself was delicious. I’m hoping this last order was an exception and not the norm going forward. Thank you”

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Posted 3 years ago

“The product itself was fabulous. But I placed this order for a shipment to Tennessee. I was advised of the shipping and delivery date. Unfortunately the shipment arrived a day late. This was not a Hatch Chile Store problem. It was a FedEx issue. However since the food was frozen and arrived a day late, the food could not be refrozen. 12 tamales and 12 chile rellenos are a lot to consume in a couple of days by only two people. I would be very hesitant to order perishable product again.”

Helpful Report

Posted 3 years ago

Hi Barbara, It looks like you reached out to our customer service team and were concerned about the delay in transit. One of our team members inquired about the state of the products when they were delivered, but we did not hear back from you. We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. It looks like your order was packaged for 2 days in transit but was delayed an additional day. Typically orders for frozen products arrived frozen with a small amount of dry ice left in the box. We never recommend our customers eat a product if it arrives warm and spoiled. Please dispose of the product. Our standard procedure here is to reship the order; however, if you would prefer a refund, we can do that as well. Please let us know which option you would prefer. In the future, if there is an issue when your order is delivered, please let us know. If we aren't informed, we do not have the opportunity to correct it :) Thanks, The Hatch Chile Store

Posted 3 years ago

“I can't tell you the Hatch Chili Store made us happy. EVERYTHING was great except the Chili's. They are stringy, tough, and did not have any flavor! I know there was problems with the westher”

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Posted 3 years ago

“Good products, a bit over priced and delivery sometimes sketchy especially as it is very expensive.”

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Posted 3 years ago

Hi Kate! I'm a bit confused by your review. All of our pricing is clearly listed on our products. What do you mean by sketchy? All of our products are produced in licensed, food-safe, kitchens. Thank you, The Hatch Chile Store

Posted 3 years ago

“I haven't received my order yet so I can't give a review! I called and there was a mix-up. The order was re-sent. This happened the last time I ordered too. Kathy”

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Posted 3 years ago

“I never received the product. I had originally given the wrong address and immediately tried to correct to the correct address. but there was no response even though I tried 3 different ways to correct the address. So, I am disappointed with the way the company reacts to customer contacts. Well, Hatch was good. They replaced my product and the product was quite good. I had originally ordered using an old address and immediately after submitting noticed the error I had tried to contact them 3 different ways but was unable to communicate with them. After some time, someone apparently noticed the communication and reached out to me and replaced the product at no charge. So I must place the company in the good guys catagory.”

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Posted 3 years ago

Hello Steve, I took a look into our records and see that you reached out to us on 4/23 after placing your order to change the shipping address which we responded to immediately. I see that we did update the shipping address but for some reason, our system did not catch this update when creating your shipping label. I took a look into our records and see that you have not reached out to our support team since. Please reach out to our support team at support@hatch-green-chile.com so we can assist you and get you your order.:) Thanks, The Hatch Chile Store

Posted 3 years ago

“Great shipping experience. Product got here exceptionally fast for being in Alaska in perfect condition. Quality was good. Nice sized tamales, not dry. However, tamales were very bland and tasteless. Could have used more filling and seasoning. I am a New Mexican native and used to lots of flavor. Expected lots of green and red chile in food from the Hatch Chile Store.”

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Posted 3 years ago

“As a 1st time customer I was so looking forward to eating the tamales I ordered, but sadly, we were very disappointed in them. There was very little meat inside them, so we couldn't really taste the pork inside the thick layer of masa.”

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Posted 3 years ago

“Hatch Chile Store is great service. My last order of chiles was shipped fast and frozen when I received them. I didn't care for the chopped chiles as well as I like the roasted and peeled whole chiles. I hope that in the near future that they will be able to send the roasted/peeled whole chiles again.”

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Posted 3 years ago

Hello Thomas, We will have our Whole Roasted Hatch Green Chile available again once we start harvesting our 2021 crop. Be on the lookout around late September.:) Thanks, The Hatch Chile Store

Posted 3 years ago

“The chicken tamales were very bland, on the other hand, the Chile Relano's are very good, I would order those again, the tamales, no.”

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Posted 4 years ago

“The mask I ordered was black. The one I received is white and pleated. This hides or distorts the design when I wear it.”

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Posted 4 years ago

“The product is fine. I will not be ordering again because of your astronomical price for shipping to Alaska! We are a hub for FedEx and UPS and I paid $76 to ship one small box! Wrong!”

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Posted 4 years ago

Hello Cecelia! When it comes to shipping to Hawaii and Alaska, FedEx does charge quite a bit for shipping. Our shipping costs come directly from FedEx themselves. Unfortunately, there is nothing we can do when it comes to these costs, and we do apologize for this. We are looking into what we can do to reduce these costs for customers located in these areas. Thank you again for supporting our business, and we are sorry we could not reduce the price of shipping. Sincerely, The Hatch Chile Store

Posted 4 years ago

“The chilis were delicious but the seal backs that they came in leaked.”

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Posted 4 years ago

Hello Clint! Oh no, we are so sorry to hear about this! Looking through our customer service records, it looks like you have not reached out to our team yet! Please contact them at support@hatch-green-chile.com so they can further assist you and compensate you for what went wrong! Sincerely, The Hatch Chile Store

Posted 4 years ago

Hi Clint! It looks like you still haven't reached out to our customer service team about this issue. How many bags were unsealed? We are happy to help but just need a bit more info :) Thanks, The Hatch Chile Store

Posted 3 years ago

“The tamales were too much on the greasy side and needed more child in the ratio to masa.”

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Posted 4 years ago

Hey, Laura! I am sorry to hear the tamales weren't to your preferences. What method of cooking did you use? Steaming properly can help minimize any excessive greasiness. We'd love to hear more at support@hatch-green-chile.com All our best, The Hatch Chile Store

Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,152 reviews