The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 11,856 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 11,856 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th November 2024

1713

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love your products, but your service, customer service sucks, 3 times we talked, finally got my order right ,it took, 6 weeks later. Customer service kept blaming everyone but themselves. Also I had to call them where’s my order(no product had to substitute),why only half my order,- Joebranch”

Helpful Report

Posted 1 year ago

“Got my fat green chilies in two boxes within the predicted shipping dates. All were in good shape. Rosted them on the grill, & made a chile rellenjo casserole the next day. YUM!!!”

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Posted 1 year ago

“Wonderful chile and great service!! All purchased items arrived as promised. My interaction with the staff was super. Chile is outstanding! I prepared a large pot of Green Chile Stew that is perfect. I look forward to my continued ordering from The Hatch Chile Store.”

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Posted 1 year ago

“Hatch Green Chilies are one of our all time favorite foods, and the ones we ordered from The Hatch Chile Store are far and above the best we’ve had! They arrived fully frozen, on dry ice and we are all living finding new ways to enjoy them!”

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Posted 1 year ago

“Chiles arrived quickly even in the height of the season. And they're delicious. I give four stars because I think they're a little on the expensive side but as a New Mexico ex-pat I am definitely going to keep using them.”

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Posted 1 year ago

“We received the Chili''s within 2 days they were fantastic! We have had them mixed with vegtables and also with eggs, they are wonderful.”

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Posted 1 year ago

“I ordered 5 pounds of "Hot" roasted and chopped green chile. When it arrived, it was nearly thawed so I kept one bag out and put the other 4 bags in the freezer immediately. When I tasted my chile, I discovered that it was not hot at all and lacked the roasted flavor that I was looking forward to. Instead, my chile tasted like something akin to a bell pepper. I contacted a representative and was asked for the batch number from the white box that my chile arrived in. Due to the fact that my chile had arrived mostly thawed, the box was soaking wet and I had thrown it out already. Since I didn't have the batch number, we were unable to track the batch of chile that I had received. In the end, the representative gave me a 15% discount code to be used on my next order. Although I am not happy with this resolution of my issue, I will most likely place another order to give them another chance to ship me some "good chile".”

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Posted 1 year ago

“They are awesome”

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Posted 1 year ago

“We received the Chile that was so fresh and very delicious. We would highly recommend using this company. The product arrived in a timely manner and we were able to roast 100% of the product. Gracias”

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Posted 1 year ago

“Order received in good condition. No spoiled chilies. Ready to roast and freeze. Hot just as I ordered. I'll be happy until next season when I will order again. 😊”

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Posted 1 year ago

“As always, all 75 lbs of Chiles showed up on time and in great shape (had them shipped to Alabama). They smelled amazing as I opened the boxes, smelled even better while I roasted them, and taste fabulous. Already made a large pot of green chile and a relleno casserole. You can’t go wrong with these Chiles. We got hot, medium and mild.”

The Hatch Chile Store 5 star review on 15th August 2023

Helpful Report

Posted 1 year ago

“I think it was the Heat,Made entire box red and wrinkled, Had to Throw away all of them.”

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Posted 1 year ago

Hello Gerardo, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Eagerly waiting for the arrival of my box of Hatch Chilles has become a welcomed summer ritual. As usual, my box arrived as promised and the chiles were in excellent condition. I worked quickly this year and tried some new approaches to roasting the chiles which made the assembly line of cleaning and processing them very productive. We had our first Hatch chile pizza and omelets this past weekend and look forward to many more meals throughout the year.”

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Posted 1 year ago

“Love the people that I have worked with at Hatch Chile, and love their product. Everything we have gotten has been great. I will say I don't always buy frozen, as it tastes like a freezer... but their stuff has always come with great flavor... my family does not even realize I didn't make it from scratch.”

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Posted 1 year ago

“I purchased a 25 pound box and had it shipped to Michigan. Wow what a treat. You could smell it a block away.”

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Posted 1 year ago

“The chilis were great..They are roasted and frozen...Great batch,,”

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Posted 1 year ago

Hey Dennis, Thanks so much for the feedback! We are so glad you are loving your batch of Hatch Green Chile. We appreciate you and look forward to fulfilling more orders for you in the future :) -The Hatch Chile Store

Posted 1 year ago

“The medium green chili has a great flavor and good temperature. Long time customer and appreciate the good service.”

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Posted 1 year ago

“These peppers are delicious and so nice and fresh. I will be a repeat customer.”

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Posted 1 year ago

“The chili was delivered in perfect condition. Love the green chilies. I would definitely order them again.”

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Posted 1 year ago

“I have hatch chiles before in restaurants, but this year I decided to buy some from New Mexico. Sooo glad I did. I ordered medium and they have some heat but not too much. There is just something special about these chiles. When I add it to any Mexican dish or salsa, but my favorite is chile soup. Doesn't overpower any of the other flavors, but it adds a noticeable, delicious accent.”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 11,856 reviews