The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,013 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,013 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 7th January 2025

1725

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent as usual!”

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Posted 5 months ago

“The Chile arrived in perfect condition. The pods were not as straight as last year . Tasting a couple in a tortilla, they have a little more heat than last year. That's good for us.”

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Posted 5 months ago

“My stuff arrived on time in.great shape”

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Posted 5 months ago

“Year after year of great chiles and customer service. As a repeat buyer I will be back next year for a great crop of chiles.”

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Posted 5 months ago

“Got mine the first week they were picking and they were all lovely, and HUGE! Been ordering from you guys for 5 years now and will continue!”

The Hatch Chile Store 5 star review on 30th July 2024

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Posted 5 months ago

“Big and tasty!”

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Posted 5 months ago

“The Chile was sooo fresh when it arrived. I immediately started roasting them. Delicious!”

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Posted 5 months ago

“Excellent product , arrived super fresh and really meaty this year WOW! Will continue to order the chilis both red and green as well as many of your other products. Thanks again 😊”

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Posted 5 months ago

“I took advantage of being able to order early for this year's crop back in January. I ordered 25 lbs of Big Jim's. They all arrived in great shape. Not one bad one in the whole box. The Chile's were huge and roasted up very nicely. This is my 3rd year of ordering early and I couldn't be more pleased with the product. Thank you, Hatch Chile.”

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Posted 5 months ago

“This is my 2nd year of ordering chilies from this farm, and I can tell you that they do a very, very good job. The chilies are big, beautiful green, clean and flavorful. I am looking forward to receiving my 2nd order of red chilies in September. I strongly recommend this farm and their products. Tim B. in Reno”

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Posted 5 months ago

“It was the best big looking Chile it came to my house perfect all the way to Georgia the only thing I order mold and I got med hot other then that it was perfect”

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Posted 5 months ago

“I've been ordering fresh chiles from The Hatch Chile Store for a few years and absolutely love these chiles. Once I had an issue with the chiles that were delivered and the company responded well and replaced the order. Very good customer service. I will continue to order in the future!!! And I have introduced these chiles to several friends who also love them!”

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Posted 5 months ago

“Living in NC is a challenge to get the proper green chilies for stews, soups, and burgers. I miss living in Colorado, so to have a little taste of home here in NC I have to improvise. I’ve been ordering from Hatch for a number of year. Always fresh, always as advertised. If I have a problem with my order, they will Absolutely bend over backwards to make it right. Once you’re a customer, you’ll continually get all kinds of recipes and ideas to make other things you may have never heard of. My freezer is now full again with roasted green chilies that I roasted, peeled, and packaged for this winter 2024. Order from here if you want great product, and great customer service.”

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Posted 5 months ago

“I still miss your extra hot but your last batch seemed a little hotter and more flavorfull than usual. Really enjoyed it.”

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Posted 5 months ago

“One of my favorite places online🌶️ Easy ordering and love the recipes.”

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Posted 5 months ago

“Very please with the chile and speed of delivery”

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Posted 5 months ago

“Born and raised in Colorado and eating on Hatch Green chili! We moved the Pacific Northwest last year for my job and the food situation here is horrible. My husband bought a case of chili from you to aid in my mental health along with our stomach's and missing food from home. We just purchased our second batch today to get us through another year. Thank you so very much for the delicious chili and another year of sanity!”

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Posted 5 months ago

“Breading was crumbly, falling off peppers tasted stale”

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Posted 5 months ago

“It was a pleasure talking to Emily and making sure my order is done correctly. Thanks, Cindy Sudduth”

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Posted 5 months ago

Hello Cindy, Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 5 months ago

“As I have discussed in previous reviews, I paid $53 for overnight shipping and then waited many days to get my shipments. The frozen products had thawed completely and had to be replaced. This took additional days. I have asked repeatedly to be refunded at least the $53 dollars since it obviously gave me no beneift. However, I have been consistently stonewalled by your customer service department on my requests. Customer service blamed both me and UPS for the problem and never the Store. By the way, I note the frozen products were shipped from a location in California not from Hatch or anywhere in southern NM. Where are the chiles grown that are used in these products?”

Helpful Report

Posted 5 months ago

Your order was placed on a Thursday. Our website makes it clear that frozen orders are only shipped on Tuesdays and Wednesdays. It also states that overnight shipping is from the time of shipping- not the time of ordering. When you notified us on Monday you had not received your order and wanted to cancel it, we tried to do that. It had already progressed too far into the system for us to stop it from shipping. When the order did ship, it was delayed by UPS. We did reship the product to you. Our website also makes it clear that our frozen items are distributed from two distribution centers. The products are grown and prepared here, but they are shipped to distribution centers to allow for ease of shipping to customers across the USA.

Posted 5 months ago

The Hatch Chile Store is rated 4.7 based on 12,013 reviews