The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,204 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Back during the plague of 2020-23 we had a crate of fresh chiles to South Carolina. They got hit by heat and pandemic delays and rotted. I didn't care but they sent me a full replacement the next week. Extraordinary.”

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Posted 8 months ago

“I was very disappointed with my order. The green chile tortillas were broken up and I couldn't use all of them. My red chile tortillas tasted great but quite a few had slices in them which stopped me from making my enchiladas. I would appreciate a new order,not sure if it was the shipping on handler. Thank you Bob Craig”

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Posted 8 months ago

“High quality chiles, every year, sorted at multiple heat levels that are accurate. Shipped fresh, always arrive in great shape. The company is responsive to queries and requests, and is such a pleasure to work with. I miss living where I can get these chiles locally; The Hatch Chile store is the next best thing. I've been a happy customer for years; I Highly recommend ordering from them!”

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Posted 8 months ago

“I ordered my chile a couple of weeks ago, I live in Northeast Florida there was a delay in the delivery, and my chile arrived spoiled, I emailed Customer Service and told them what happened, they resent my order it arrived in 2 days in perfect condition, Thank you Hatch Chile Store.”

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Posted 8 months ago

“This is now a staple in our house. Green chile is amazing!”

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Posted 8 months ago

“It takes a week to get it, by then it's no good.....shipping is horrible, to say the least!”

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Posted 8 months ago

“They quickly replaced an order of green chile that had "matured" during a very slow delivery. (Received no response to email so I called and got a great response.)”

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Posted 8 months ago

“The quality, freshness and heat of the X-Hot Green Chiles exceeded our expectations. We will order again.”

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Posted 8 months ago

“The product is really great. You can not find better hatch chile products all in one place anywhere. The customer service is just average. I was having difficulty checking out using Shop Pay or PayPal, both of which I have active accounts, and have used recently for other types of purchases. I tried to contact customer service via e mail, then I received a text from a Detroit Michigan phone number wanting some info from me. Red Flag ! I tried again to contact them via e mail about this situation and never heard back ! Also, I was not sure, but the site freshchileco.com and hatch-green-chile.com and hatchchilestore. All sell the same labelled products or are all the same company, hard to tell.”

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Posted 8 months ago

“👍all good and timely”

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Posted 8 months ago

“very helplul. text messaging is hard to get answer the next, but good luck when callee”

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Posted 8 months ago

“This was the first time I ordered from your store and your product is excellent. The peppers were tasty and the exact heat level promised.”

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Posted 8 months ago

“Order every year”

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Posted 8 months ago

“Transaction was easy - will definitely order again”

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Posted 8 months ago

“Great company, all products are amazing. Ordering always has smooth.”

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Posted 8 months ago

“It was a gift for my daughter and grandson who live in CT. They’ve given you rave reviews!”

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Posted 8 months ago

“We enjoy the chile varieties on many different foods. It is great on everythiing we have tried it on.”

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Posted 8 months ago

“The chile is sweet and the right heat--we bought hot--, but it could be roasted a little longer by the Chile Store. The flesh is a bit tough, so it needs a some extra cooking on my end. And I would appreciate the option of being able to order it "skin on," which seals in the flavor and protects the flesh from the freezer. The chile was beautifully wrapped and I really apprecisted the recycleable materials.”

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Posted 8 months ago

“I am loving the Chili RELLANOS, the delivery could have been better, all in all I am satisfied.”

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Posted 8 months ago

“The #25 pound of Hatch chilies that I ordered came in very fresh. Got them all rosted,peeled and into freezer. Planning to order another box very soon have to stock up for the year. ROST ON MY FRIEND'S. 🌶🌶”

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Posted 8 months ago

The Hatch Chile Store is rated 4.7 based on 12,204 reviews