The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,152 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 2nd March 2025

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, we had to discard about 1 lb. due to starting to go bad. Perhaps there's a better way to ship them? Otherwise, we love them!”

Helpful Report

Posted 7 years ago

Mary, Any time you have spoilage, please reach out to us as we guarantee our shipments. I'll slate your box to be re-shipped when our next field of Big Jim comes off. Thanks, Preston

Posted 7 years ago

“I didn't realize it would take so long to receive. Also when I did receive them 1/2 Were bad. But it was a nice taste of home when I did get them. Thank you.”

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Posted 7 years ago

Felicia, We'll be re-shipping your box in our next shipment. In the future, please reach out to us if you have spoilage so that we can make it right! Best, Preston

Posted 7 years ago

“My order arrived thawed and the inner box was wet from condensation. It seems my order shipped on a Thursday but did not arrive in a very warm Alabama until Monday afternoon. I reached out to “The Hatch Chile Store” and was told as long as the chilies were still cold they could be refrozen and would be fine to eat. I put them in the freezer but have not had a chance to use them in a dish, thus I’ve not yet verified they are still good.”

Helpful Report

Posted 7 years ago

Michael, That is not an appropriate response. We'll be re-shipping your order. Please email me with details as to who you spoke with on our support team. Thanks, Preston

Posted 7 years ago

“Chiles did not arrive on time and some the chilies had turned into mush.”

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Posted 7 years ago

“I'm sorry to write this about your shipping service wasn't what I expected my Chile to be inferior the Chile was rotten at the bottom of the box it was not straight and well formed on the the top the top I Just wasn't please”

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Posted 7 years ago

“The ones that survived tasted great! I ordered 25 lbs. of chilies and had to throw away 6lbs of them because they rotted and turned into liquid before they got to me. Ultimately, I ended up spending over $3 per lb. for the chilies I was able to use...not sure I'll be using this company again.”

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Posted 7 years ago

“Some broken in half and several with the top torn off I'm afraid.”

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Posted 7 years ago

“I ordered last year and they were outstanding. Received the same type chiles, Friday. I ordered them 2 day air. At least 5 lbs were rotten. We were home when UPS delivered and the one box, well you can guess the smell from rotting produce. Chiles were much smaller and did not appear to be fresh, but what you would find at the store after being on the shelf awhile. Not sure what happened. We stayed up Friday night roasting and freezing the remainder of our order. We ordered 50 lbs. of mild.”

Helpful Report

Posted 7 years ago

We've had a lot of rain this year which encourages spoilage. Anytime you have spoilage, please document it with a few pictures and contact us promptly so that we can evaluate a re-ship. Send an email to support@hatch-green-chile.com and someone will get the 5lbs that you lost replaced. Thanks, Preston

Posted 7 years ago

“Toooooo Expensive for what we got!”

Helpful Report

Posted 7 years ago

Mark, It looks like you ordered 2 5lb boxes for some reason, rather than a less expensive 10lb box. We also offer free shipping on 10lb boxes. As such you could have paid $30 less than you did and received the same amount of product. That being said, can you comment on the actual quality of what you received? We believe we produce an outstanding product which deserves a fair review of its quality.

Posted 7 years ago

“Green Chile from Hatch New Mexico is great! But, the chile ordered was WAY to EXPENSIVE... A N D ... when weighed... the green chile was a bit under weight - for the price and exorbitant shipping cost - unacceptable. And all of the packages ordered, 1 Mild, 1 Medium, and 1 Medium/Hot - they were all a mixture from mild to hot.”

Helpful Report

Posted 7 years ago

“First of all, I love the. Chili! I am on the automatic delivery every 3 months. The first time I was supposed to receive some chili it didn't come. So after a month or so, I called. The person checked and told me someone forgot to check the box for me to have automatic delivery. The chili was sent. Then 3 months later, again no chili. I waited another month and called. The person apologized and said they ran short of the type of chili I wanted and asked if I would be ok with peeled chili. I said sure and the chili was sent. This system needs some tweaking? Otherwise the chili is wonderful!”

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Posted 7 years ago

“Love the ability to get hatch chilies in the Midwest! Just use some lead time. I ordered my Chilies on the 12th, paid for 2 day delivery and received them on the 21st? Too late for the birthday party. I'll just prepare for the delay on next years order.”

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Posted 7 years ago

“Placed order on a Wednesday. Order was not processed until Monday and would not be delivered until Thursday. We had to return the order because we did not receive it in 36 hours as mentioned on website. Process not clearly defined on web-site.”

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Posted 7 years ago

Tom, we clearly advertise on the site that we only ship early in the week. Orders placed on Wednesday do not ship till the following week. Ground shipping of selected at checkout can take up to 72 hours to arrive. All of this is standard. I'm not sure where the 36 hour number you've referenced comes from. Please shoot us an email at support@hatch-green-chile.com of you'd like to discuss.

Posted 7 years ago

“Didn't. The 15% advertised is for chile picked out of the field and sent to the customer only. The email I received did not specify that. I was a little disappointed. Also, paid 6 months in advance and not too crazy about that either. My money is tied up for 6 months without receiving the product. Don't think that is a good policy. I have ordered under the other owners and was always satisfied the way they did business. Sorry but not real happy as a return customer with the way this was handled........Frank”

Helpful Report

Posted 7 years ago

Francis, The 15% discount is, and has always been advertised, for "fresh" hatch green chile not for roasted. We are not under new ownership either so I'm sorry if there is some sort of confusion there. If you do not want to pre-order, you are welcome to have us refund your money and place another order when the season starts for our frozen chile, or have us ship your order now. Thanks, Preston

Posted 7 years ago

“Having the ability to ship to Canada whould greatly enhance your bottom line. Also, not able to ship to a PO Box, c'mon. If either of those options were available to us, we would be adoring fans. Sadly, we are not, only because of shipping issues. The taste of the chili, remarkably delicious.”

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Posted 7 years ago

Rick, We DO ship to Canada and CAN ship to PO boxes but only on small packages. USPS shipping is just to expensive to offer on our larger boxes as UPS comes in roughly 45% cheaper. Thanks, Preston

Posted 7 years ago

“While the Hatch Chilies are [5 star] wonderful, I was disappointed that you sell the (Gringo) chili containing [0 stars]CARAGEENAN. This ingredient is a stomach cancer catalyst. No food should contain this NOR calcium chloride. So the actual frozen Hatch Chili peppers are great, but the Gringo jarred chilis are awful.”

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Posted 8 years ago

“I was concerned that it took 5 days to ship ground, that the packages would not be frozen still. I haven't opened them yet but promptly put them in our freezer (I have a broken arm and couldn't deal with them myself anyway). I am concerned that they were partially unfrozen and may have ice crystals damage from their partial defrosting. They were on the ground in Phoenix for 10+ hours and that is a hot place. Glad I had them shipped in winter. I took advantage of the free shipping and wish I could have justified the upgraded shipping. Cross your fingers.”

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Posted 8 years ago

Patty, I'm not sure where you got the 5 day number as your order was shipped and delivered in 3 days and was packed with enough dry ice to last three days. Please let us know if you did not receive them as indicated on the UPS tracking history. Thanks, Preston

Posted 7 years ago

“We moved from NM many years ago and were really looking forward to some hot hatch chile. We ordered 10lbs of the hottest available . Never got a confirmation for my order, but I could see my credit card was charged. Chile arrived and I immediately opened a pkg to taste the chile I had been longing for. No heat! Ok maybe it was just that one. I found that the rest of my first bag was vey mixed for heat and never found the kick I was looking for but... the chile taste great! The free shipping is great too!”

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Posted 8 years ago

“I love Hatch green chile. I ordered the frozen chopped. Unfortunately it was not chopped as finely as it has been in the past, and I found quite a bit of charred skin in several of the bags. The chop is very coarse this year.”

Helpful Report

Posted 8 years ago

Hi Regina, We had some equipment issues this year as evidenced by the chop being less consistent. We were able to get some new blades to address the problem but not until the tail end of the season. Next year, it will be back to the consistent 1" squares you are used to. Best, Preston

Posted 8 years ago

“Chile arrived quickly. Ordered med/hot and it was mild. I thought $30 was expensive for the small box.”

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Posted 8 years ago

The Hatch Chile Store is rated 4.7 based on 12,152 reviews