The Home Lighting Centre Reviews

Name: The Home Lighting Centre
Rating: 3.81

3.8 Rating 520 Reviews

67 %

of reviewers recommend The Home Lighting Centre

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Metrics

3.8

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So impressed. Found a lovely Anglepoise for literally £50 cheaper than anywhere else on this website. Arrived in great time. Will definitely use again.”

Helpful Report

Posted 7 years ago

“I ordered a Mother & Child lamp before Christmas which was delivered within 2 days. I assembled it and it was working well. However very soon afterwards a lamp blew, then the replacement bulb was very dim and eventually that blew. I could only contact the sales team in between Xmas & New Year as the Customer Service guys were not around until 3rd January, so they left a message for me and said I would be contacted on the 3rd. I also left an email message. Well blow me down, an email arrived midday on the 3rd saying a replacement was on it's way which arrived the next day, the 4th. Now assembled and working fine. Thank you Customer Service at THLC. You would have had 5 stars had I not had the original problem; but this was dealt with very expediently. Will use you again and recommend to my friends. Alan”

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Posted 8 years ago

“Good range of product and price good too”

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Posted 8 years ago

“Goods delivered quickly and well packed”

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Posted 8 years ago

“Excellent customer service! Website mentioned a 3-5 day delivery time and I received my parcel the next day! Could not be happier. Will be using this company again for sure!”

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Posted 8 years ago

“The Idaho twin wall light in antique brass finish looks good. However when the electrician came to install it he found that there was only one screw fixing point with a short screw supplied which meant that when fitted it was not secure and thus not safe. The electrician refitted with a long screw and secured additionally with "no more nails" under the base to give added adhesion -surely a design fault. Moreover the on /off switches are located underneath the base and are not easy to operate and because of stability worries I hold the base against the wall to guard against movement. The lights themselves look good and provide good illumination for reading. Despatch was prompt.”

Helpful Report

Posted 9 years ago

“This company lied to me about the supply of a light. I was told that it would be with me in 3-4 days and a week later I am being told that it is made to order and they cannot give me a delivery date. USE THIS COMPANY AT YOUR OWN RISK.”

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Posted 9 years ago

“One of the lights was delivered damaged. I got in touch with THLC immediately and despatched an email as advised. Was promised a call back and as yet I have heard nothing. No email reply and no call. Extremely disappointing service”

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Posted 9 years ago

“Product arrived next day which was good.. Lamp was sold as having a shade coming with it however just the base was sent. The delivery note made no mention of the shade. I had to contact customer services that were able to tell me the shade will not be available for over a month.. I had to return the item and look elsewhere”

Helpful Report

Posted 9 years ago

“Last Tuesday, I ordered 4 picture lights that your web site said were available for delivery within 24 hours. On Friday I called to see how the order was progressing. After holding I was told that a message had been left with the dispatchers and I would receive a call back shortly. I again called and was again put on hold, then informed that the lights would be sent out on Monday or Tuesday this week. Your request for a review of the product arrived before the email advising that the goods were now set for delivery. So I still don't know what the goods are like!”

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Posted 9 years ago

“I have not received the light yet so am unable to write a review”

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Posted 9 years ago

“Lack od detail on lights being sold ie no lumen output or amp rating. Then sent only 2 lamps rather than 3 ordered and paid for then despite 2 phone calls and 2 emails I am just ignored One very dissatisfied customer”

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Posted 9 years ago

“Very disappointed lamp advertised turned out not to be in stock. Quick refund though.”

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Posted 9 years ago

“The webpage does not show you the true status of their stock! I ordered a ceiling light, the advert said dispatched within 24 hours. I get a message couple of days later saying that they are going to refund because they are out of stock and don't yet have a replenish date. Meanwhile, their website still says 'dispatched within 24 hrs' for the same item.”

Helpful Report

Posted 9 years ago

“Unfortunately you did not have stock and the product was charged and refunded (I hope) to my credit card.”

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Posted 9 years ago

“Absolutely rubbish you canceled my order without even giving me any kind of reason just that your annoyingly named fulfilment team said no. It would have been nice to have been given a reason or alternative”

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Posted 9 years ago

“The lampshade was as described and satisfactory - and at a good price. But the service was a muddle. Delivery was much delayed and despite many phone-calls, and they are "nice" people to deal with, nobody seemed prepared or able to sort things out. i do hope this was an exception.”

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Posted 9 years ago

“Still waiting for the lamp shade!”

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Posted 9 years ago

“I feel a bit sorry to have to rate the service as poor but essentially your website allowed me to purchase lights which were out of stock and even worse had been discontinued!! The reason I gave you 2 rather than one star was because you noticed what had happened very quickly and refunded the money which arrived in my account the same day as the original purchase. So no harm done and I would use your site again as I think it was just one of those things....”

Helpful Report

Posted 9 years ago

“Your website allows customers to place an order even though the item is not actually in stock. That is misleading.”

Helpful Report

Posted 9 years ago

The Home Lighting Centre is rated 3.8 based on 520 reviews