The London Tile Co. Reviews

Name: The London Tile Co.
Rating: 4.51

4.5 Rating 249 Reviews

87 %

of reviewers recommend The London Tile Co.

Company Reviews

Questions

Metrics

4.5

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 320 80 48

Email:

enquiries@londontile.co.uk

Location:

Hollybush Lane, Ash Vale,
GU11 2PX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent web site, sent free samples very quickly. Very professional and remarkably good value compared to other exterior tiles.”

Helpful Report

Posted 8 years ago

It's great to hear you are happy with the samples and the service. Get 5% off your next order by emailing us at reviews@londontile.co.uk to request a discount code

Posted 8 years ago

“Very pleased with the quick delivery of tiles I thought had been discontinued. The tiles are perfect.”

Helpful Report

Posted 8 years ago

So glad we could help! Pop us an email to reviews@londontile.co.uk for a 5% discount code

Posted 8 years ago

“Great service and product. Thanks”

Helpful Report

Posted 8 years ago

Thanks Fiona, don't forget you can get a 5% discount code to use on your next order by emailing us at reviews@londontile.co.uk

Posted 8 years ago

“This is the second time I have ordered from the London Tile Company and, like the first time, the service was excellent. My queries by telephone were answered promptly and professionally. The tiles were delivered promptly. The first set of tiles have been greatly admired in the kitchen which is why I chose the same for the bathroom. When the work is complete, I will send photos. Thanks LTC!”

Helpful Report

Posted 8 years ago

Hi Carole, thanks for this review - we're so happy that everyone likes your tiles and we would love to see pictures! Send them to reviews@londontile.co.uk, and don't forget to request your 5% discount code you can use on a future order.

Posted 8 years ago

“Fast turnaround on request for samples. Samples are good quality, of a sensible size and have a high quality feel”

Helpful Report

Posted 8 years ago

Thanks for leaving a review Jeff, glad you are happy with the samples!

Posted 8 years ago

“Fantastic service. Tiles not available anywhere else. Delivery expensive but worth it. Reliable and contact before delivery excellent. Thanks”

Helpful Report

Posted 8 years ago

Thank you for leaving a review, it's great to hear that you are happy with service. Pop us an email to reviews@londontile.co.uk for a 5% discount code you can use on your next order.

Posted 8 years ago

“Fast service - done what they promised - happy days”

Helpful Report

Posted 8 years ago

Thanks for your review! Pop us an email to reviews@londontile.co.uk for 5% off your next order

Posted 8 years ago

“I needed a tile that was discontinued. Having found it on The London tile CO. I ordered a sample, and was delighted to find out that a sample was a complete tile. It arrived really quickly, was very well packaged. So I would thoroughly recommend any one considering ordering tiles online to use this company. And to the London tile co. a huge and heart felt thank you”

Helpful Report

Posted 8 years ago

We're so happy we could help! Don't forget to pop us an email to reviews@londontile.co.uk and claim your 5% discount code to use on your next order.

Posted 8 years ago

“Great range of tiles online. Ordered some samples which arrived quickly with free timed delivery! Well pleased that the tiles met my expectations and I'll be placing my main order very soon!”

Helpful Report

Posted 8 years ago

Thanks for the review Colin, we hope you are just as pleased with your main order!

Posted 8 years ago

“Very prompt and efficient service. Thank you Christine ashley”

Helpful Report

Posted 8 years ago

Thanks Christine, we're glad you're happy with the service we provided

Posted 8 years ago

“Tile came well packed. yes I do like these tiles.”

Helpful Report

Posted 8 years ago

Glad to hear you like the tiles! Email us at reviews@londontile.co.uk for a 5% discount code to use on your next order

Posted 8 years ago

“Excellent speedy service, when the first tile sent was broken by the courier a second one was sent out very quickly and with no hassle. Would firmly recommend.”

Helpful Report

Posted 8 years ago

Glad to hear we got your replacement to you ok, pop us an email to reviews@londontile.co.uk for a 5% discount code.

Posted 8 years ago

“I ordered a sample Quarry Tile which arrived, well packed, within 3 days. It turns out that this is just the tile I am looking for but I still suggest that it might be better to provide smaller samples instead of complete tiles and also have a sticker on the sample saying name of tile, product code, price per tile and price per m2.”

Helpful Report

Posted 9 years ago

Thanks for this feedback, we will pass it on to our customer services team. Don't forget to email us at reviews@londontile.co.uk for 5% off your next order.

Posted 8 years ago

“The tiles received were nice but after having no choice but to buy full tile sample the tiles arrived broken in pieces. As much as I liked one particular tile - have worries about buying from London tile company if deliveries like this occur”

Helpful Report

Posted 9 years ago

We're very sorry to hear your samples have arrived damaged, please get in touch with our customer service team 0333 320 80 48 who will be happy to refund or replace the broken tiles. We package our tile samples very carefully but unfortunately sometimes they can be damaged in transit.

Posted 9 years ago

“Excellent service - Friendly and well informed telephone advice prior to on-line ordering - Tiles were delivered within 3 days - as stated - with a phone call on the day before delivery with an estimated time Tiles arrived securely packed on a palette We would have no hesitation in recommending this company Ogilvie -- Colchester”

Helpful Report

Posted 9 years ago

Thanks for leaving a review, we're glad your tiles arrived safely. Don't forget to email us at reviews@londontile.co.uk for a 5% discount code to use on your next order.

Posted 9 years ago

“Very Impressed with your Service, Phoned to discuss the purchase of tiles for an exterior patio and received good solid advice. Selected two samples and they were dispatched immediately and arrived within 2 days (3 -5 days are advised) complete with a brochure as I had requested over the phone. Will be a Spring project so still under discussion or should I say ' Wife has not given me my instructions yet !!! ' Brian”

Helpful Report

Posted 9 years ago

Glad we could help, and please do not hesitate to get in touch if you have any further questions. Pop us an email to reviews@londontile.co.uk for 5% off your next order with us.

Posted 9 years ago

“My porcelain samples arrived promptly and are all so beautiful and tactile. As a garden designer frequently asked for indoor and outdoor tiles to span a kitchen and patio, I am looking forward to using these in my clients garden in Wimbledon - olivetreegardendesign.co.uk”

Helpful Report

Posted 9 years ago

Thanks for leaving a review, we're so happy you like the samples! Pop us an email to reviews@londontile.co.uk for 5% off your next order - and don't forget to send us some pictures of the finished project.

Posted 9 years ago

“My order was delivered extremely quickly and tiles were of good quality and as described. Recommended supplier”

Helpful Report

Posted 9 years ago

“Really helpful on phone and ensured product delivered to store so I could schedule pick up instaed of waiting for delivery :-)”

Helpful Report

Posted 9 years ago

We're glad we could help Catherine! If you'd like 5% off your next order pop us an email at reviews@londontile.co.uk

Posted 9 years ago

“Ordered sample tiles on a Saturday and they arrived on time as promised a couple of days later. Impressed with the service and the quality of the tiles.”

Helpful Report

Posted 9 years ago

Hi Sandra, thanks for taking the time to leave a review - we're so glad you were happy with the tiles and service we provided.

Posted 9 years ago

The London Tile Co. is rated 4.5 based on 249 reviews