The London Tile Co. Reviews

Name: The London Tile Co.
Rating: 4.51

4.5 Rating 249 Reviews

87 %

of reviewers recommend The London Tile Co.

Company Reviews

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Metrics

4.5

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 320 80 48

Email:

enquiries@londontile.co.uk

Location:

Hollybush Lane, Ash Vale,
GU11 2PX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online ordering with this company is not straightforward! I ordered some tiles for click and collect. The order confirmation came through saying another email would be sent when they were dispatched. That email never came. Then I tried to print the invoice from the first email to see that they had got the order. Link went to error first time, saying I needed to log on. (So had to register with company to get invoice apparently - I never do that for one-off orders as you get plagued with marketing emails). So I reluctantly registered, (with the same email I used for the order) but it then worrying said I had no orders! So I rang the store I was collecting from to check. They said they had rung me but said I didn't answer my mobile. (so didn't leave a message or send a text?) So now I knew my order was there, but still needed the invoice. So I emailed London tile to get the invoice and they sent me a random wrong invoice with another person's information on (data protection issue?) So, not a smooth process to get these tiles. I won't be using london tile company again. They need to improve their ordering website, and not insist everyone registers with them if they want to get the invoice printed. (Customer services suggested I could always ring if I wanted the invoice - but this is not the point of online ordering, which I only used as I couldn't get an answer on the phone when I wanted to order the tiles and after 10 mins of horrid music I hung up and went online.”

Helpful Report

Posted 8 years ago

Thanks for your feedback, I’m sorry to hear you had a bad experience. When a customer chooses to checkout as a guest, the invoice is available to print at the end of the ordering process - if you want to print this at a later date you do need to register. There was a mistake with the invoice emailed to you, and we will pass your feedback on to both the store and the web sales team.

Posted 8 years ago

“Quick delivery of ordered sample; well packaged.”

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Posted 8 years ago

“Fantastic delivery tracking service and very prompt.”

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Posted 8 years ago

“The delivery was very smooth and within their quoted time. I'm afraid I can't say such good things about the patio slabs. Perhaps I expected too much for the very reasonable price but the colours are very very different. They really look like they are a pick'n'mix!! Fortunately they are going to be concealed somewhat by a table and chairs and hopefully will not be too noticeable. If you are after a reasonably uniform look then definitely don't buy these! I've only just temporarily laid them to figure out the spacing but thought a photo would help show the colours”

Helpful Report

Posted 8 years ago

Hi Maggie, thanks for leaving a review. I can see you have ordered sandstone paving, there will always be a difference in colour as this is a natural product and therefore we cannot choose the colour of the paving slabs. If you look at the images of the paving on our website you can see the colour difference in all of the paving slabs.

Posted 8 years ago

“speedy professional service, great website and fair prices”

Helpful Report

Posted 8 years ago

“We have been looking for tiles for some time now as we have a building project in plan. The cost of tiles at London Tile Co was attractive, but that is not always the best valuation of a supplier that you plan to spend thousands of pounds with. Their website meant that registering was painless and it didn't feel like we were under any pressure. We ordered samples of the tiles and they came at zero cost within 2 days. they are exactly what we want for our project (in and out seamless tiling) and once we have planning permission we will go ahead and order them. It is great to have these as we can now use the samples to check colouring for the kitchen and other furniture within the extension Pete lander”

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Posted 8 years ago

“Samples came out very quickly, website described product well”

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Posted 8 years ago

“Tiles looks really strong and very nice”

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Posted 8 years ago

“Very knowledgeable and helpful when I called to asked about the outdoor tiles, samples arrived very quickly and looked to be of good quality.”

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Posted 8 years ago

“I recently ordered a sample tile so that I could see the colour and texture. The order arrived on time and almost to the minute of the beginning of the delivery time-slot. Unfortunately, the tile was damaged on three of the four corners, despite the packaging having "FRAGILE" in red and white tape completely covering the package. As t was only a sample it really didn't matter that it was damaged. However, I thought I would just let the company know, just for information. I received a very prompt and polite response telling me that the £4.50 I had paid would be refunded. It hadn't even entered my head to try and reclaim it so to be told, unprompted by me, that it would be refunded was a pleasant surprise. I was impressed by the response and will certainly be ordering these tiles in the not too distant future (through our local bathroom supplier - who was also very complimentary about the London Tile Co.). Thank you.”

Helpful Report

Posted 8 years ago

“Unfortunately the tile never arrived!!! Justin 07789 005188”

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Posted 8 years ago

“Samples arrived very quickly - really love this range. Haven't made a final decision yet but will almost certainly get my tiles from here - prices are a lot better than some High Street places. Friendly & helpful stuff and the promised lead times are great as well.”

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Posted 8 years ago

“We were very happy with our fossil-coke porcelain tiles, they look wonderful in our kitchen. They have been fitted in our kitchen since November 2015 and look great. Delivery was prompt and London tile were very helpful.”

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Posted 8 years ago

We'd love to see a photo of your kitchen, you can email it to us at reviews@londontile.co.uk

Posted 8 years ago

“Great customer service, quick response and were kept informed with delivery times.”

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Posted 8 years ago

“Mosaic sample arrives promptly and welk packed”

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Posted 8 years ago

“We could not believe how quickly our samples were delivered. We have ordered various samples in the past from numerous Companies, some take a few weeks to arrive, others have never arrived, so when we ordered them on the Sunday we certainly did not expect them to arrive 3 days later. We are in the early stages of our project but based on the service we have received we will most definitely be using the London Tile Company for our Orangery and Patio. Thank You and We'll Done!!”

Helpful Report

Posted 8 years ago

Sounds like an exciting project - we're glad we could get the samples to you in good time. Pop us an email to reviews@londontile.co.uk for a 5% discount code to use on your next order. We'd love to see pictures of the finished project!

Posted 8 years ago

“Thank you London Tile Co for such amazing service. We ordered a sample tile that arrived really quickly. We love the product and service so much we will be visiting the shop in the next couple of weeks.”

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Posted 8 years ago

We're happy we could help! Don't forget to pop us an email for 5% off your next online order to reviews@londontile.co.uk

Posted 8 years ago

“Sadly - the Valverdi product I was considering for my project was not available with a distributor in the US. Happily - Peter at London Tile was willing to work with me and allow me to pick up samples on a FOB Aldershot basis. I received the materials at my office today and cannot wait to take a look. Thank you for the great customer service!”

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Posted 8 years ago

“The service was brilliant and delivery was spot on”

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Posted 8 years ago

Thanks for the review, glad you are happy with the service

Posted 8 years ago

“Ordering online was quick and easy. Home delivery was prompt and my tiles were very well packaged so as to protect against damage in transit. The only thing to note was shopping for samples is very expensive. My samples were actual tiles (80x40 cm)! Smaller samples would be cheaper for customers and save on P&P.”

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Posted 8 years ago

The London Tile Co. is rated 4.5 based on 249 reviews