The London Tile Co. Reviews

Name: The London Tile Co.
Rating: 4.51

4.5 Rating 249 Reviews

87 %

of reviewers recommend The London Tile Co.

Company Reviews

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Metrics

4.5

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 320 80 48

Email:

enquiries@londontile.co.uk

Location:

Hollybush Lane, Ash Vale,
GU11 2PX

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The London Tile Co. 5 star review on 16th February 2021

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered samples, quick to arrive and well packaged. Tile is excellent quality and heavy. Pattern on tile just like picture. Will be ordering patio tiles soon. Thank you!”

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Posted 5 years ago

“Everything was delivered on time.”

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Posted 5 years ago

“Staff very helpful”

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Posted 5 years ago

“I'm little bit disappointed that I can't return left over tiles 6 weeks after I bought them.”

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Posted 5 years ago

Unfortunately we only accept returns up to 30 days after ordering.

Posted 5 years ago

“very professional, the little things often matter most, t-bag & nail loved it, waiting on builder to place order, many thanks.”

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Posted 5 years ago

Thanks for the feedback, we love our 'very technical' teabag and nail test!

Posted 5 years ago

“Had a batch of tiles delivered and bought a few more by click and collect. All staff extremely helpful and friendly and goods (20mm external paving tiles) were fine. Showroom display(s) on Aldershot outskirts was extremely useful in making our choice.”

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Posted 5 years ago

Thanks for the feedback, it does make a huge difference to see the tiles laid when making a decision. We're glad we could help you find the right 20mm porcelain tiles!

Posted 5 years ago

“Unfortunately the tile came with a large chip in it.”

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Posted 5 years ago

We're sorry to hear your tile was chipped, our customer services team should be able to help with any damaged items you receive.

Posted 5 years ago

“The samples arrived within a couple of days. The tile are good quality and we will be placing an order very soon.”

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Posted 5 years ago

“Tiles arrived early, which was great, all the packages were wet, not so good. Found a few chipped tiles. Sent a replacement, still broken. Gave up other 3rd attempt.”

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Posted 5 years ago

We're so sorry to hear this, we will pass the feedback on to our couriers. Unfortunately it can be difficult to send one or two tiles in the post but we're working on improving this.

Posted 5 years ago

“Thank you for sending my sample tile right away! I got it the next day from ordering it.”

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Posted 5 years ago

“Prompt delivery of tiles ordered. Great tiles. Look lovely.”

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Posted 5 years ago

Thank you so much, the Calacatta Gloss tiles are looking gorgeous!

Posted 5 years ago

“Placed an order and received a call for a delivery date. Requested a Tuesday that was coming up as I had a day off from work. They delivered on Monday instead despite me making it clear I won’t be free any other time in the week as no one will be home. Luckily my wife left work late that day and was in receipt of the delivery. Could have been a lot worse and the only reason I have rate acceptable, otherwise it I would have rated very poor.”

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Posted 5 years ago

Very sorry to hear this, one of our team incorrectly booked your delivery in for Monday. We would have of course re-delivered the following day if you were not home as this was our error. Hopefully you are happy with the tiles.

Posted 5 years ago

“Excellent service and very professional.”

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Posted 5 years ago

“The tile company itself sent out samples, wrapped carefully and with fragile tape on the outside. The reason for three stars and not four, is that the paid samples were both broken when unwrapped. I suspect the fault would like with the courier, as the care taken to wrap the samples was excellent.”

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Posted 5 years ago

Sorry to hear your samples were damaged in transit, please get in touch with our customer services team to see if there is anything we can do to help.

Posted 5 years ago

“Only asked for samples. Fast service. Samples are a bit small, but enough to know..”

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Posted 5 years ago

“Very efficient - thank you”

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Posted 5 years ago

“Excellent service, swift and delivery men was a great chap!!!”

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Posted 5 years ago

“Quick and efficient service and the driver/courier really helped me out! Would recommend.”

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Posted 5 years ago

“Excellent, quick delivery, patio tiles excellent quality, would recommend this company, ordered online easy, quick delivery in difficult winter conditions. Thanks”

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Posted 5 years ago

“Very easy to order and service was quick and efficient. Delivery cost is high but as tiles are heavy assumed this is the reason.”

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Posted 5 years ago

The London Tile Co. is rated 4.5 based on 249 reviews