The London Tile Co. Reviews

Name: The London Tile Co.
Rating: 4.51

4.5 Rating 249 Reviews

87 %

of reviewers recommend The London Tile Co.

Company Reviews

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Metrics

4.5

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 320 80 48

Email:

enquiries@londontile.co.uk

Location:

Hollybush Lane, Ash Vale,
GU11 2PX

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The London Tile Co. 5 star review on 16th February 2021

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sample I ordered arrived in perfect condition and very promptly. They were also very quick to follow up a further email I sent.”

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Posted 6 years ago

“Beautiful selection of tiles at a good cost. My choice look lovely on the walls went up easily have lightened the bathroom and are receiving great comments from friends and family.”

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Posted 6 years ago

“This is a difficult one because I had great service from The London Tile Co. I placed two online orders and they both arrived the next day, very helpful friendly staff - some of the best service I've had in years. BUT, the tiles themselves were of surprisingly poor quality (given I'd seen them twice the price elsewhere I had thought they were good quality. We ordered the White gloss Sentry metro tile, and unfortunately they were neither flat not evenly cut. Very disappointing. To be fair to the LTC - I haven't complained to them as we didn't have time to order alternative tiles. Hopefully next time I'll know better what to look out for when I order tiles.”

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Posted 6 years ago

“I found the staff to be courteous, polite and informative about their product range when I called. I was very impressed with the efficiency of delivery and the outdoor tiles I settled for arrived in good condition. I haven't laid them yet but I like what I see so far”

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Posted 7 years ago

“Great helpful staff. Very easy to order goods online.”

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Posted 7 years ago

“Easy to use website; no problem in obtaining a sample; found an exterior grade porcelain tile in the colour and finish I wanted. Order placed and now can’t wait to receive the tiles. So far very impressed.”

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Posted 7 years ago

Fantastic news, I hope the installation goes well.

Posted 7 years ago

“Beth was great to work with - professional and helpful. The sample arrived within 2 days, and we decided to use the PorcelPave Berlin for the building's outdoor stairs and patios. Due to cold weather conditions, the job will be done in March, and we appreciate your offer to hold the tile, to be ordered after the first of the year, until weather-ready for installation.”

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Posted 7 years ago

Glad we could help, good luck with the installation next year

Posted 7 years ago

“Great range of products. Excellent service and simple to order online. Great delivery and tiles perfect on delivery. Fast service too. Will definitely use sgain”

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Posted 7 years ago

Thanks for the feedback, we're happy to help

Posted 7 years ago

“Asked for sample tiles and only charges 99p each. Delivered quickly and looked great”

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Posted 7 years ago

“Just sample tiles ordered so far, will be placing a larger order this week as the service and products are great.”

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Posted 7 years ago

“A fantastic and quick service”

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Posted 7 years ago

“Customer service couldn't be better. Dealt with problems (which were not their fault) swiftly and efficiently.”

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Posted 7 years ago

Thank you for leaving a review, glad we could sort the problem

Posted 7 years ago

“Ordered a sample which came very fast & well packaged, good quality will be ordering from you.”

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Posted 7 years ago

“Found the tiles I required (to match existing) due to good web site with photos of the items; I can now make the bathroom look finished !!! Only let down was a known web site fault that would only let you select "collect", but a phone call soon corrected that, and the pallet delivery was on time.”

Helpful Report

Posted 7 years ago

Glad to hear you found the tiles you were looking for and thank you for the feedback on the website, we will pass this on to our IT department.

Posted 7 years ago

“I just had a sample tile, but it is absolutely fabulous. Just what I would love, solid, expensive looking. I will be doing my back door patio area next year and this tile is a contender. The Company were very good keeping me inform, even though it was only a sample. Very quick delivery. Only negative point would be the packaging for the sample. I receive a empty envelope. Fortunately, the postman was still around and he had the sample at bottom of post bag. Maybe a Jiffy bag would have been better.”

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Posted 7 years ago

Thank you for the feedback - the envelopes usually hold the samples very well so I will pass this on to our packaging department - how lucky that the postman was still there!

Posted 7 years ago

“Samples arrived quick ????????very happy with the tiles will be ordering when I move house for my garden”

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Posted 7 years ago

Fantastic news, we'd love to see pictures of the finished patio

Posted 7 years ago

“Delivery on time and correct”

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Posted 7 years ago

“They sent me samples requested really fast. The samples were of the highest quality and LTC sent a free test kit which was great. It is such a shame that my samples are not as black as I would like thay are more grey. Still undecided on our flooring solution. But great service and marketing.”

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Posted 7 years ago

That's a shame, I would suggest either Valverdi Fossil Coke or PorcelPave Berlin if you are looking for a dark external porcelain tile

Posted 7 years ago

“I changed my order and received excellent service and prompt delivery. The person I spoke to on the phone was very helpful.”

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Posted 7 years ago

“Good quality and value tiles delivered to a store near me. Staff loaded into my car for me. Very helpful staff.”

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Posted 7 years ago

The London Tile Co. is rated 4.5 based on 249 reviews