“Not going here again to have guitars serviced. The didn't wire up my tone controls so have gone somewhere else to fix their dodgy wiring. Was charged £40 for restringing my 2 guitars that I didn't ask for and had to redo as they were wrong string gauge. One of my students also had a bad experience with some guitar work here. So yeah. Avoid instrument service.”
“Charged me to fix my guitar then when the repaid didn't hold they refused to resolve the problem and tried to blame me because the guitar had dust on it from some building works we had done. Horrible company to deal with”
“Absolutely fantastic company to deal with. Great customer service and extremely helpful. They went out of their way to help me with the purchase of my Martin guitar.”
“Really impressed with The Music Dept. Went to look at an acoustic guitar for my son. Callum who served us was extremely helpful and we did not feel pressured in to any purchase. Callum was very knowledgeable and gave us great and sensible advice. We also looked at electric guitars for my daughter and even though Callum knew we did not intend to purchase this today he was happy to spend time with us. talking about the various choices. I would not hesitate in recommending The Music Dept to anyone.”
“First class service. I had lost a vital cable for an old keyboard and The Music Dept were able to find me a suitable replacement and posted it out to me the same day. Thank you Ford for all your help.”
