"GIA doesn't match the Pearl Necklace sent\r\nThe GIA you sent with the pearls doesn't match the pearls sent. I have photos. GIA says 43 pearls but the actual number of Pearls is 41. I can not correlate what I received with what I ordered, no way of understanding quality or value or purchase. The Pearl necklace has no inventory tag, no serial number, no way to uniquely identify against the GIA card that was not even in the box with the correct Pearl necklace.\r\n\r\nIt seems like you don't actually take the grading by a 3rd party seriously or it is just a scam. It appears you just have generic GIA cards that you put into the bag with the Pearls ? Very questionable business practice for fine jewelry.\r\n\r\nHaving to send these back because I can not confirm their authenticity or quality\/value.\r\n\r\nDate of experience: July 10, 2024"

"Made the mistake of believing the website & customer care woman (Audrey) that the high-end black pearl strand I purchased would arrive within a week, in time for Easter. Was reassured several times this wasn\u2019t an issue\u2026they would be here. Five days later they tell me they cannot fill the order in time. My wife\u2019s \u201cEaster Eggs\u201d won\u2019t be shipped and get this\u2026they are closed on Friday, April 7th. Nothing they can do\u2026tough luck. They made no effort to make it right (at the very least you would expect some sort of discount as compensation for being mislead and ruining the surprise holiday gift) but no\u2026F U very much. I will never try to buy from them again\u2026their customer service bar is set so low you need a shovel to see it. I am furious with them for placing me in the position. I always come through with nice gifts for my wife and now I have no time to secure a comparable replacement. Does The Pearl Source care? Nope. I got the feeling they tell customers such things frequently enough their staff doesn\u2019t feel anything when delivering the awful news. Do not believe them! They lied to me 3 times and stuck it to me good. Now I\u2019m dripping in the bovine excrement they delivered by phone. thepearlsource.com is a portal to disappointment and mendacities. Sagacious shoppers should shop elsewhere, you\u2019ve been warned."

"Made the mistake of believing the website & customer care woman (Audrey) that the high-end black pearl strand I purchased would arrive within a week, in time for Easter. Was reassured several times this wasn\u2019t an issue\u2026they would be here. Five days later they tell me they cannot fill the order in time. My wife\u2019s \u201cEaster Eggs\u201d won\u2019t be shipped and get this\u2026they are closed on Friday, April 7th. Nothing they can do\u2026tough luck. They made no effort to make it right (at the very least you would expect some sort of discount as compensation for being mislead and ruining the surprise holiday gift) but no\u2026F U very much. I will never try to buy from them again\u2026their customer service bar is set so low you need a shovel to see it. I am furious with them for placing me in the position. I always come through with nice gifts for my wife and now I have no time to secure a comparable replacement. Does The Pearl Source care? Nope. I got the feeling they tell customers such things frequently enough their staff doesn\u2019t feel anything when delivering the awful news. Do not believe them! They lied to me 3 times and stuck it to me good. Now I\u2019m dripping in the bovine excrement they delivered by phone. thepearlsource.com is a portal to disappointment and mendacities. Sagacious shoppers should shop elsewhere, you\u2019ve been warned."

"Made the mistake of believing the website & customer care woman (Audrey) that the high-end black pearl strand I purchased would arrive within a week, in time for Easter. Was reassured several times this wasn\u2019t an issue\u2026they would be here. Five days later they tell me they cannot fill the order in time. My wife\u2019s \u201cEaster Eggs\u201d won\u2019t be shipped and get this\u2026they are closed on Friday, April 7th. Nothing they can do\u2026tough luck. They made no effort to make it right (at the very least you would expect some sort of discount as compensation for being mislead and ruining the surprise holiday gift) but no\u2026F U very much. I will never try to buy from them again\u2026their customer service bar is set so low you need a shovel to see it. I am furious with them for placing me in the position. I always come through with nice gifts for my wife and now I have no time to secure a comparable replacement. Does The Pearl Source care? Nope. I got the feeling they tell customers such things frequently enough their staff doesn\u2019t feel anything when delivering the awful news. Do not believe them! They lied to me 3 times and stuck it to me good. Now I\u2019m dripping in the bovine excrement they delivered by phone. thepearlsource.com is a portal to disappointment and mendacities. Sagacious shoppers should shop elsewhere, you\u2019ve been warned."

"Made the mistake of believing the website & customer care woman (Audrey) that the high-end black pearl strand I purchased would arrive within a week, in time for Easter. Was reassured several times this wasn\u2019t an issue\u2026they would be here. Five days later they tell me they cannot fill the order in time. My wife\u2019s \u201cEaster Eggs\u201d won\u2019t be shipped and get this\u2026they are closed on Friday, April 7th. Nothing they can do\u2026tough luck. They made no effort to make it right (at the very least you would expect some sort of discount as compensation for being mislead and ruining the surprise holiday gift) but no\u2026F U very much. I will never try to buy from them again\u2026their customer service bar is set so low you need a shovel to see it. I am furious with them for placing me in the position. I always come through with nice gifts for my wife and now I have no time to secure a comparable replacement. Does The Pearl Source care? Nope. I got the feeling they tell customers such things frequently enough their staff doesn\u2019t feel anything when delivering the awful news. Do not believe them! They lied to me 3 times and stuck it to me good. Now I\u2019m dripping in the bovine excrement they delivered by phone. thepearlsource.com is a portal to disappointment and mendacities. Sagacious shoppers should shop elsewhere, you\u2019ve been warned."