“This is our first experience of renting and Joe Frost at The Personal Agent in Epsom has been great. He always answered our queries quickly (we never had to chase him) and the whole process was hassle-free. We have also dealt with his colleagues in the Epsom and Ewell sales branches and they have been equally professional and proactive.”
“They were very helpful in what I can only describe as a protracted sale. They provided helpful and realistic advice. Always on hand to take telephone calls.”
“Always very happy with Personal Agent. Communication is very good and they always act fast when finding us new tenants. I would always recommend them to my friends and family.”
“Very helpful in preparing the property for occupation. They were very supportive in completing all the legal requirements and prompt in responding to tenant complaìnts.”
“We had the pleasure of dealing with Maria Van der Merwe and Catherine Mahoney during our purchase. Maria was incredibly proactive throughout our search and was able to find our perfect home through really understanding our requirements. Once we had an offer agreed Catherine took over and kept us frequently updated with the sales progression all the way through to exchange. We found the Personal Agent to be honest, professional and reassuring. Thanks again...”
“We dealt with the team at West Ewell - Chris, Emma, Sophie and Chris T - to sell our property. It was quite a rollercoaster ride with highs and lows but the team were always on hand to sort out any problems with a positive attitude. I couldnt fault how hard they all worked to get us the best offer and ensure we got to completion. We have bought and sold through other agents in this area but I would 100% recommend Personal Agent West Ewell branch to anyone selling in the future. Thank you to Chris, Emma and Sophie for all the viewings and getting us the best offer and a big thanks to Chris T for getting us to completion.”
“I write this review from the comfort of my new home knowing that I have the personal agent to thank for getting me here. Their service was 5* and hassle free from start to finish, they clearly are very good at what they do. Cheers!”
“Joe, Sue, Charlotte and Tom worked hard to help us sell our property, and provided a personal, attentive service throughout. I'd happily recommend them to anyone!”
“My experience with The Personal Agent has been a good one, especially as this was my first property sale. Their customer service has been excellent. I initially met George and the team at Banstead who have tirelesssly worked with the sale of my property that was placed on the market at the time of the Brexit vote. In order to purchase another property, members of the team from other branches also provided an efficient service with my search. Their communication has been excellent. I was always kept informed of viewing visits by phone and confirmation by text messages, which was ideal because over the time there were numerous appointments of which to keep track. George and members of the team were always available to answer questions, offer advice and guidance as required. George kept in touch with me by phone and email all the way from the start and also with my Solicitor through exchange to completion and the obtaining of keys, which all worked like clockwork. My sincere thanks to each member of the team whom I had the pleasure to meet or speak to over the phone. I am very happy to recommend The Personal Agent.”
“The first time we spoke to George from the Banstead branch of The Personal Agent we instantly knew they were more professional than other agents we had spoken to. The quality of photos (along with video), the online description, and the service....everything was way better.
George, Lynsey & Gabriella worked very hard to find us a buyer. We had about 40 viewings over 5 months and several offers and all the time they kept us informed and, as the property was vacant they handled all the viewings.
We will use them again soon to find us the property we would like to buy.
My wife and I would highly recommend the Personal Agent. The team are friendly and immensely professional.”
“Realistic price. Good video/photo marketing package. Property sold in a few days. The monitoring of sale progress was proactive. Good friendly service in all areas, thank you to the Stoneleigh Office.”
“We have dealt with estate agents in the past and found them to be hard to pin down once they have your business.
The personal agents are the complete opposite, highly professional service , extremely friendly and they have been in contact with us throughout the process. We would always recommend them”
“Sold our house within a week ! The service from start to finish has been excellent. George and the team in Banstead have been there every step of the way for us, only sorry I didn't use them when I first marketed our home!
Would highly recommend”
“TL;DR - What an absolutely fantastic company, with phenomenal service and great results.
Last year when we were selling our house, my wife and I originally had chosen another estate agent, Bernard Marcus, but had nothing but issues with them.
In comparison, when we switched to The Personal Agent I instantly knew they were more professional and that showed in how quickly our house sold. The quality of photos (along with video), the online description, and the service....everything was in a different league.
Before using the Personal Agent we had 5 viewings over 2 months and 0 offers. When we switched to the Personal Agent we had 5 viewings over 2 weeks and had 3 offers - one of which was at asking price.
Needless to say my wife and I would highly recommend the Personal Agent. The team are friendly and immensely professional, and as always the proof is in the results - and they certainly achieved them.”
“Let me set the scene I have lived in my home for 36 years so had no idea how my first contact should go. On meeting the agent I was put at ease and although I thought some of my questions were daft at no time did the agent make me feel this way. Answering them all with honesty and knowledge. I then felt I should look at other agents but none come up to the same standard. The whole process from introduction to the rest of the team to organising viewings and finally to Sale was professional and charming. THANK YOU for making me happy.”
“From day one, when we were first introduced to Personal Agent, we got the impression of straight talking and honesty regarding the realistic value of our property and the high probability of achieving the suggested price. The energy of the two agents from our local Stoneleigh branch gave us confidence throughout. They were hardworking and nothing was too much trouble for them. The office staff were always very helpful and reassuring when the usual minor problems surfaced. I am sure most people find the whole process of selling their house a bit stressful and Personal Agent made the whole experience as easy and simplified as possible. We would definitely recommend them. Mr and Mrs Till”
Thank you for your review. We find that being honest and straight talking with the value of properties is always the best course of action, and we are pleased that you appreciated that!
We are always happy to help, and are here for any advice you may need in the future too.
“The Personal Agent is our sole agent in regards to finding tenants for our residential properties. We find the team very professional and efficient. They have always found us good tenants, quickly. They are friendly and so are their fees. We highly recommend Joe and the team and we look forward to working with them again in the future.”
