The Plasma Centre Reviews

Name: The Plasma Centre
Address: The Plasma Centre 440 Dukesway Team Valley Trading Estate, Gateshead
Rating: 4.82

4.8 Rating 2,644 Reviews

97 %

of reviewers recommend The Plasma Centre

4.8

Based on 2,644 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

08444 779898

Location:

The Plasma Centre 440 Dukesway Team Valley Trading Estate
Gateshead
NE11 0PZ

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The Plasma Centre 2 star review on 9th April 2025

366

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery did not arrive on time so I placed a second order for next day before 12.30 and it arrived at 4 o’clock I’ll never order from you again”

Helpful Report

Posted 4 years ago

We are sorry to hear that you have had an issue with our delivery service. From your tracking the first order was dispatched on time on the 5th and delivered at 15.13 on the 6th? You paid for next day service and this was achieved. Your 2nd order was to a different delivery address with an am service applied. This was dispatched on time and the am service applied but unfortunately the courier has not achieved this and delivered it pm on the same chosen day. This is not an excuse but delivery companies are working under extreme pressure due to the Covid pandemic with significantly higher deliveries each day as more people shop online. Delivery staff often have to self isolate further adding to the delivery pressures. I feel your review is a little harsh considering considering both orders were delivered on the requested day although the second order was a few hours late. We will refund you your delivery charge on both orders.

Posted 4 years ago

“The upright pressings that fit on the television are not deep enough if they were deeper the television would be away from the wall and you would be able to alter the pitch of the television and would be easier to fit the tv in the first place Regards Nick Holmes”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review our product. We are a little confused as to your comments and low score based on the product you purchased. We sell many different styles and sizes of Wall Brackets. The product purchased is a Super Flat TV Wall Bracket specifically designed to hold the TV only 22mm away from the wall. The bracket arms should be fitted to the TV first which then clips onto the wall mounted frame. Finally the arms are secured in place underneath using a long screwdriver. The TV will be held flat to the wall, it is not designed to pivot in any way.

Posted 4 years ago

“Tv Stand arrived with broken glass and screws missing.”

Helpful Report

Posted 4 years ago

Sadly glass items occasionally get broken during transit regardless of how well they are packed. Customer chose a full refund rather than a replacement item.

Posted 4 years ago

“Very slow poor service”

Helpful Report

Posted 4 years ago

The item purchased was a lead time item direct from the manufacturer. Unfortunately this took longer than normal due to the impact of Covid. Please accept our apologies. We have adjusted our lead time item delivery times where necessary to reflect the current market.

Posted 4 years ago

“The bracket received had a built in sport level - which was not accurate! £150 later the TV is now straight as has to be taken down and repositioned! Eat they don’t post this review”

Helpful Report

Posted 4 years ago

We are sorry to hear that the item had a faulty spirit level. We have sold hundreds of these without issue. All reviews are published as we take customer feedback very seriously as it is how we improve our business.

Posted 4 years ago

“You appear to be very keen to get my feedback but haven’t yet responded to any of my emails where I have asked you a question! Basically, I haven’t received the item and is still showing as due to be delivered on 25th June!”

Helpful Report

Posted 4 years ago

“No communication, had to contact the manufacturer direct to get my order delivered. I will never buy here again. I know about the Covid excuse, but have been dealing with other firms, no problem.”

Helpful Report

Posted 4 years ago

We are sorry to hear about your problems with the order. There should have been a number of emails sent to your address detailing the various stages of the dispatch process? Unfortunately this is the first we heard about any issues or we would have tried to speed things up as 98% of our products are next day delivery even during the pandemic.

Posted 4 years ago

“I purchased an office desk approx 6 weeks ago. There was no email confirmation from them and when they failed to deliver I sent 2 emails. Still I received no contact whatsoever from the company regarding my order. I eventually got through on the telephone and spoke to a lady called Catherine who called me back to say the desk would be delivered in approx 4 weeks. Since then I have had no contact again and I cannot get through on the telephone again. Overall a very disappointing experience and if I cannot contact them soon then I will have to contact my credit card company and request that they deal with the matter on my behalf.”

Helpful Report

Posted 4 years ago

“Products are obviously of low quality as whilst screwing into the wood it was cracking and splintering, the sizings of the product are off so the item doesnt fit together properly and is not fit for purpose. During delivery it was left outside in the rain propped up against my front door in plain sight for everyone to see and could have been taken without my knowledge.”

Helpful Report

Posted 7 years ago

The Plasma Centre is rated 4.8 based on 2,644 reviews