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The Rug Seller Ltd Reviews

4.7 Rating 21,217 Reviews
79 %
of reviewers recommend The Rug Seller Ltd
Company Reviews Product Reviews
2
 Metrics Info
4.7
Based on 21,217 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read The Rug Seller Ltd Reviews

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
ROBIN C
Verified Buyer
“This was my first dealing with the Company. I was seeking to get a small rug to match one I had bought in a shop but thought that with free delivery, I could avoid having to transport the item myself. The product is not a specialist one so I could have chosen elsewhere from a number of online suppliers. After a very effective ordering system which quickly was acknowledged and I awaited information about delivery. This was advertised as being upto 4 days from order. As i heard nothing about delivery of,let alone receive, the rug after 4 days. I made contact to be asked for information in respect of the order as they had no knowledge of it. The next day it was acknowledged and I was told they did not carry in stock so it would have to be ordered from their supplier. Eventually I learned (with dismay that it was to be delivered by DX (Dont Expect), who sent me delivery details which covered any time during the day. That was bad enough, but no tracking information was provided so I waited all day for nothing. So not a good experience. It was delivered next day.”
Helpful Report
(Manchester) - Posted 4 months ago
BARBARA S
Verified Buyer
“Great love it”
Helpful Report
(Manchester) - Posted 4 months ago
PETER S
Verified Buyer
“The quality and design of the rug purchased were excellent! Delivery fast and helpful, it was the biggest size of rug!”
Helpful Report
(Manchester) - Posted 4 months ago
LINDA S
Verified Buyer
“Good quality products, although slightly different colours, delivered separately which was inconvenient. I am quite happy with the two rugs I have purchased, they look great in my lounge.”
Helpful Report
(Manchester) - Posted 4 months ago
YVONNE W
Verified Buyer
“Very pleased with my new runner for hall. I was recommended by friends as they had purchased from the rug seller. Quick delivery and great packaging aswell. Fantastic value at a great price, will definitely use again!”
Helpful Report
(Manchester) - Posted 4 months ago
GRAHAM W
Verified Buyer
“Really nice good quality rug”
Helpful Report
(Manchester) - Posted 4 months ago
SANDRA S
Verified Buyer
“Beautiful rug AU06 gold , just what I wanted , initially the wrong rug was sent to me but the customer service was fantastic and it was rectified with in a week , so I would once again thank you for the wonderful customer service.”
Helpful Report
Posted 4 months ago
MARY A
Verified Buyer
“Great service. This is the second rug I have ordered. Ordered on the Sunday and delivered on Tuesday. Very fast turn round for deliveries. Love both of my rugs. Good quality and fit in with decor nicely. Would highly recommend this company.”
Helpful Report
Posted 4 months ago
STUART R
Verified Buyer
“Terrible customer service from Jack when returning my rug (which cost me £40) 9 days later despite sending proof of return no issue of refund. The rug was wildly different from the picture, it’s insulting that they use the disclaimer to get out of altered photos.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Easy to order, fast delivery, excellent customer service and a lovely rug in place at the end of it!”
Helpful Report
Posted 4 months ago
STEPHEN K
Verified Buyer
“i bought a rug runner in grey and on opening it and rolling it out to my disapointment there was a rip in it i have sent pics of it to the rug seller and waiting for their reply”
Helpful Report
Posted 4 months ago
LINDY S
Verified Buyer
“Always delivered on time and great quality and value.”
Helpful Report
Posted 4 months ago
JANETTE S
Verified Buyer
“Great service beautiful rug looks great in the conservatory and arrived quickly so no complaints whatsoever”
Helpful Report
Posted 4 months ago
NIGEL M
Verified Buyer
“Ihave used Rug Sellers a few occasions now. There was an issue with my order which they did resolve. The communication was good from the staff. Very happy with the product”
Helpful Report
Posted 4 months ago
GLEN G
Verified Buyer
“3rd time of buying a kitchen rug , great value , hard wearing , non slip & spongable”
The Rug Seller Ltd 5 star review on 9th August 2024
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Delighted with the colour and quality of our strawberry thief runner which we have put in our hallway. Was a little unsure about buying online but it was easy to speak to someone to discuss accuracy of colours in photos on website. Kept informed about delivery and rug arrived well packaged and when expected. Would recommend.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Lovely rug. Great price. Delivered quickly”
Helpful Report
Posted 4 months ago
JEAN J
Verified Buyer
“Send back”
Helpful Report
Posted 4 months ago
MRS LINDA R
Verified Buyer
“Jack gave excellent customer service. I purchased a rug in the sale and he delayed delivery whilst I was on holiday. His communication was speedy, friendly and comprehensive. Thank you.”
Helpful Report
Posted 4 months ago
MOIRA B
Verified Buyer
“I EVENTUALLY received my order due to the wrong address being used. Because you choose to charge extra for postage to North East Scotland,in spite of us living ON THE MAINLAND I had it sent to another address in Edinburgh. My daughter had to scour her estate to find the address it had been delivered to!! I’m glad to say the rug is fabulous but please change your delivery company. They are useless.”
Helpful Report
Posted 4 months ago
The Rug Seller Ltd is rated 4.7 based on 21,217 reviews
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