The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,239 Reviews

79 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

The Rug Seller Ltd 5 star review on 31st December 2024

688

Anonymous

Anonymous // 01/01/2019

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“Item ordered arrived so quickly (next day) Service could not be beaten”

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Posted 7 months ago

“Amazing rug, very well made great design from Morris & co, as super addition to our snug”

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Posted 7 months ago

“Delighted with rug and so is my cat, it sits in the centre of the scroll”

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Posted 7 months ago

“Good service from this company - delivery was quick”

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Posted 7 months ago

“My first order required changing due to a fault, and your response was very good. I do think orders require checking before delivery especially if there is no quality control from the manufacturer. Thank you”

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Posted 7 months ago

“The Sanderson wall paper I bought was a good price. It was very well packed and delivery was next day. Rug seller home depart have a wide range to choose from . I was very pleased with my purchase.”

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Posted 7 months ago

“Really lovely hallway runner with very prompt delivery.”

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Posted 7 months ago

“Really easy to order, quickly delivered straight to front door. Item packaged well, so didn't take long to flatten out well. Really great addition to my living room at a very reasonable price.”

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Posted 7 months ago

“Very pleased with lovely rug. Delivered on time and as described.”

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Posted 7 months ago

“Beautiful”

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Posted 7 months ago

“The rug is lovely but l had to wait 5 months for it to come. Brian Robertson”

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Posted 7 months ago

“Just exactly what I was after. The price was amazing as well compared to the same rug with other sellers. Defo the best price!”

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Posted 7 months ago

“Wide range of choice of products, excellent quality and fast delivery. Highly recommended. Really pleased with all our purchases, from runner for the hall, door mats and bedding”

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Posted 7 months ago

“I ordered two runners for my new house. The ordering process was very smooth and the rugs arrived when planned and were well packaged and were great quality for the money. Would definitely recommend.”

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Posted 7 months ago

“Very pleased with my purchase. Highly recommend.”

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Posted 7 months ago

“It's really beautiful, even nicer then on the picture.”

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Posted 7 months ago

“Very good company to deal with. I made a mistake in the rug I chose and there was no problem having a refund. You just need to bear in mind that it is very difficult to repack a large rug to return (and it cost over £10).”

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Posted 7 months ago

“Very Happy. Rug delivered quickly and well packaged. The design, quality and price was everything I was looking for. Will buy from Rug Seller again.”

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Posted 7 months ago

“While the rug I ordered is beautiful, it does not suit my room. I wish to return it for a refund but unfortunately have not been able to receive any helpful advice on how to do so. My emails have not been answered and no help received from the chat service. I now believe that I have to arrange and pay for the collection myself. I queried the cost of this to be told it would be over £100. I am asking this Company to act in a professional manner and arrange to collect the rug with no charge. A very dissatisfied customer, D Gilbert”

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Posted 7 months ago

Good Afternoon Delia, Firstly, please allow me to apologise to hear you feel this way. I have taken a look into this and I can see on several occassions we have provided you with a step-by-step guide on how to arrange the return, along with all required dimensions which will be needed to proceed with this. As per our terms and conditions, it is the customer's responsibility to organise the return and cover the cost to do so. Kind Regards The Rug Seller

Posted 7 months ago

“I recently bought a runner for my hall. The online booking was easy and straightforward and the delivery was speedy I am delighted with the rug and cannot praise the company highly enough for making this purchase so straightforward”

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Posted 7 months ago

The Rug Seller Ltd is rated 4.7 based on 21,239 reviews