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I followed up with a message to customer services to state that the rug was back with them and was advised that refunds were taking 5-7 days (website states 3-5) but a message would be sent to returns to priortise.
”
posted 2 months ago
- Donna R
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The star coir doormat didnt looked more brown than grey so I was disappointed. I would have sent it back but the returns process wasnt easy so I will keep it. I should have read the returns policy beforehand.
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posted 11 months ago
- Anonymous
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Feel very mislead by their policy advertised all over their website about no quibble returns and won't be recommending them.
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posted 1 year ago
- IM T
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I needed to return the rug I ordered on this occasion which I found to be complicated time consuming and costly. Not just a returns label is required, be aware.
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posted 1 year ago
- Anonymous
“
As a result, there is always going to be chance that you will return or exchange the rug which means that your returns policy has to be easy.
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posted 4 years ago
- Anonymous
“
I was disappointed with my rug, as the couolours did not match my room, which I obviously understand is a matter of preference and taste. But i was very very disheartened to find that I had to pay the returns cost in full, which cost me over £16!! This is an extremely large sum of money! I will not be ordering again as returns are not free.
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posted 4 years ago
- MISS SIONED W
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Trying to return it now is proving impossible as they don’t supply any returns process, you have to pay for the it yourself which is really expensive & they can’t even recommend which delivery company can help! It’s pretty terrible customer service considering these rugs are hundreds of pounds.
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posted 4 years ago
- Anonymous
“
The rug was not what I expected and had to pay for returns.
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posted 5 years ago
- Anonymous
“
00 which I find unacceptable as a customer to have to pay, so please be aware that you are liable for any returns if you are not satisfied with the product .
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posted 5 years ago
- MRS TINA S
“
The Rug Seller gives one the platform to buy beautiful, premium rugs. However, I find it odd that one has to pay so much to be able to return a rug. I think there should be a better way of handling returns in order to guarantee maximum customer satisfaction.
”
posted 7 years ago
- Anonymous
