The Soap Story Reviews

4.9 Rating 168 Reviews

Happiness Grade

Company Reviews

About The Soap Story:

Our products are made with extra special vegan and plant based ingredients. We don’t make soap for the sake of making soap. We make soap that is extra kind. Soap that smells extra lovely. Soap with essential oils. Soap that makes you happy.

Our team is tight considering our output and reach, we have under 30 members of staff across production , office, warehouse and more. We work really hard, with pure love , to keep our quality high and our customer happy.

Being Vegan friendly and Cruelty Free is very important to everyone here at The Soap Story ( we’ve been preaching this for almost 40 years believe it or not .! ) We are big animal lovers , with some pets even making an appearance in the office now and again. We’re also family friendly with mothers and daughters, fathers and sons all working together.! Children and babies are also known to pop into the HQ to visit mum or dad.! Het if you aren’t a relative, you feel like part of a family regardless. We wish to extend this vibe onto our customers and Soap Squad. You are part of the family too.!

Customer Service

100.00%

- Good

Visit Website

Email:

hello@thesoapstory.com

Location:

Registered office 1 Sloefield Drive, Carrickfergus,

100.00%

Industry Average

“ Fantastic service, ordered online, delivered promptly, great product. ”

posted 1 year ago - Elaine W

“ Definitely recommend. Beautiful soaps, great price and first class service. ”

posted 1 year ago - Susan N

“ Brilliant service, quick postage & well packaged. I hope you aren’t stopping with the ‘wild one’ soap, they are one of the few soaps that don’t irritate my skin (plus it smells divine) ”

posted 1 year ago - Anonymous

“ Loved the website, fabulous range of products. Bath bombs leave the skin so soft and smell amazing. Exceptional service, looking forward to future orders. 🛀 ”

posted 1 year ago - Caroline W

“ FANTASTIC products. I have told everyone about you. Products are amazing and shipping so fast, practically order it and it arrives within 2 days. Amazing service. ”

posted 2 years ago - Gayle H

“ Wonderful customer service. Products are beautiful and the scent from them is divine. Will definitely be ordering more items especially as they’re vegan. ”

posted 2 years ago - Wendy W

“ Super quick delivery. Really pleased with the service. My soaps smell great, really looking forward to using them. ”

posted 2 years ago - Tamsin S

“ Would definitely recommend to anyone! Amazing products, such lovely customer service and so friendly! There was an issue with an item I had ordered and they got in touch so quickly to let me know offering a refund, not only did I have the option of a refund or to change the product they also added a couple of extra items to apologise for the inconvenience! Absolutely lovely people! ”

posted 2 years ago - Lauren M

“ Very speedy and efficient service. Good quality soaps . ”

posted 2 years ago - Allan H

“ Great supplier. Good selection of products, reasonably priced, and a swift delivery service. ”

posted 2 years ago - Anonymous

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The Soap Story Reviews

Customer Service - Good