The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.71

4.7 Rating 997 Reviews

94 %

of reviewers recommend The Supply Cache

4.7

Based on 997 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 2 star review on 29th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my tool/ parts quickly and everything arrived in perfect condition. I still have a part on backorder, and am looking forward to receiving it. Good service!”

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Posted 1 year ago

“Good selection of supplies.”

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Posted 1 year ago

“Very quick service/shipping!”

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Posted 1 year ago

“100% satisfied with everything from quality to delivery thanks SC.”

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Posted 1 year ago

“Ordered a brush shirt from Canada a month ago, still waiting. Request for an ETA went unanswered, had to order a second one from another supplier. Bummer”

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Posted 1 year ago

Solomon, thank you for letting us know about your package delay. The Package shipped the next business day after your order. Customer service has started an investigation into this shipping issue. They will be contacting you to make sure your order is resolved to your satisfaction. Please note that the best way to contact us for any order questions including tracking info is to call us at 1-800-839-0821 M-F 8AM-5PM MST or email customerservice@supplycache.com.

Posted 1 year ago

“good product fair price”

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Posted 1 year ago

“easy to navigate website. only place I could find item.”

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Posted 1 year ago

“My order arrived in a reasonable time, packed well, and at a reasonable price.”

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Posted 1 year ago

“Did not realize I had to hire a broker to get across border into Canada. After talking to supply cache l realize it was my mistake. Thank you for getting back to me.”

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Posted 1 year ago

For future order reference orders that are shipping outside of the United States may be subject to taxes and duties. Those taxes and duties can be prepaid upon checkout. If a customer opts out of paying the taxes and duties, they will be due upon receipt of the package.

Posted 1 year ago

“Said that the item was on order from the manufacturer and they didnt know when it would come. Two days later it was at my front door, stellar service”

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Posted 1 year ago

“Excellent to deal with , great product and fast delivery”

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Posted 1 year ago

“Received my order quickly. Website was easy to use and made the checkout process easy.”

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Posted 1 year ago

“I ordered a Dual Radio Chest Harness, Gen 2 and was very disappointed that the cell phone pocket was too small for my medium-sized iPhone 12 Max in a Pelican case. I sent an email to customer service and never received any response.”

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Posted 1 year ago

Dear David, We are sorry to hear that this item did not meet your expectations. Unfortunately, after a thorough search it seems we never received your email. We make our best effort to respond to all customer service emails within one business day. If you do not hear from us within 1 business day, feel free to call our customer service at 1-800-839-0821 M-F 8AM-5PM MST. A customer service representative will reach out to you to get the item returned or exchanged.

Posted 1 year ago

“Great place to get your gear”

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Posted 1 year ago

“The supply cache is my go to for top quality gear.”

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Posted 1 year ago

“Great store! Fast shipping”

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Posted 1 year ago

“Great stuff”

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Posted 1 year ago

“Accurate and fast, got just what I ordered.”

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Posted 1 year ago

“I purchased a medium Wildland shirt and found it was too big. I just tried it on and packaged it up, for a return. I received a notice that the shirt was dirty! The pictures were inconclusive. I will NOT buy from your company because the shirt was NOT dirty.”

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Posted 1 year ago

“Everything was shipped in a timely manner, but I bought $500 worth of gear and still had to pay shipping. I got the gear I needed, but I’m not used to paying for shipping when ordering so much stuff.”

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Posted 1 year ago

The Supply Cache is rated 4.7 based on 997 reviews