The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.71

4.7 Rating 1,014 Reviews

94 %

of reviewers recommend The Supply Cache

4.7

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 2 star review on 29th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products and fast shipping this is a big help to me when I need the product to helps me on the fire line. Good job.”

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Posted 3 years ago

“Excellent quality and timely shipping”

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Posted 3 years ago

“Good selection at fair prices”

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Posted 3 years ago

“Super fast exactly what I expected I’ll purchase from them again”

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Posted 3 years ago

“The items came quickly and well packed. I will order form these folks again.”

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Posted 3 years ago

“Good selection and prices, I reccomend the SC to my trail work friends. I'm a Crew Leader for the Pacific Crest Trail Association and use my tools and supplies a lot, so quality, durability, and price are important!”

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Posted 3 years ago

“Great price and quick delivery”

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Posted 3 years ago

“The right replacement handle with a perfect fit. The price was right too.”

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Posted 3 years ago

“The best place for wild land fire fighters to buy gear, easy shopping and quality products 🤘🏻”

The Supply Cache 5 star review on 22nd June 2021

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Posted 3 years ago

“This is the third shirt I have purchased, the other two are large. I needed a medium shirt but the sleeves are too short so I’ll go back to the large and give this shirt to another firefighter. These are used in Greece.”

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Posted 3 years ago

“Good price, speedy delivery.”

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Posted 3 years ago

“Supply cache came through with the Mystery Ranch hotshot tl packs when there was scarce supply or to no supply for it on other websites. I felt lucky because some of my crew members are still waiting for their packs and it won't arrive to late August so they’re stuck with the GSA packs. They were the first people to order around April (from main Website of the maker) and I order late May. Either way I’m glad that some of my crew members and I got our packs.”

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Posted 3 years ago

“My order was never shipped even though you received my payment of over 800$. I was told it was fraud protection issue from supply cache. I was never told about the issue until I called 2 weeks later. It really feels like supply cache was just trying to keep my money without sending any product. I will never be shopping there again until they prove they are an honest company”

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Posted 3 years ago

“It’s a great company with great staff. I use them for all of my wildland gear and all of there products have held up to very heavy use.”

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Posted 3 years ago

“It's nice to deal with an actual person! This made the ordering process a lot smoother! I hate talking to machines.”

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Posted 3 years ago

“Great company to work with and supplied a quality book that I needed.”

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Posted 3 years ago

“Was looking for a repair kit for my nomex forestry pants as well as a new set of goggles. After much research, Supply Cache had the widest selection of repair kits and goggles at the best prices. Shipping was fast.”

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Posted 3 years ago

“Sent an inquiry about a specific pair of boots that showed were “in stock” but it did not indicate which sizes. Received an email back letting me know that specific size would be back in stock by a certain date to go ahead and order so as to have my order be a place holder. The supposed ship date came and went (well over a month) and decided to give it a few more days. No response from SC, so I sent an email asking about the status. Received a response that blamed supply from the manufacturer. After a brief exchange a day later I received another response stating that ONE pair was to be here but that they were not sure who ordered this specific pair of boots first. Me or another customer (how do you not know???) Being extremely frustrated at their poor inventory management I left the ultimatum at if this order doesn’t ship within 48 hours to just cancel my order. I never received a response, instead five days later my order was finally canceled and refunded and I got a what appeared to be an automated message stating that my order was canceled and my money was refunded. Thanks for leaving my high and dry! This is the third and last time I’ve had issues with orders from them, so of course I have to add the obligatory Supplycache will never receive any more of my business, nor referral. This experience was enough to ruin my further support for them for good.”

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Posted 3 years ago

Hello, after researching your request we located the customer service person you worked with as well as the email communication you two had. If you didn't receive responses, please whitelist @supplycache.com. We often get added to spam folders, which impedes customer service contact. We sincerely hope you give us another chance. Cheers, The Supply Cache Team.

Posted 3 years ago

“Fast delivery and service”

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Posted 3 years ago

“The website is very clear on product and prices. Products are as advertised!”

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Posted 3 years ago

The Supply Cache is rated 4.7 based on 1,014 reviews