The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.71

4.7 Rating 997 Reviews

94 %

of reviewers recommend The Supply Cache

4.7

Based on 997 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 2 star review on 29th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The equipment I ordered was easy to find and purchase. Shipping was fast and product arrived in good shape.”

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Posted 1 year ago

“My wind gauge has not worked picked up wind— I believe the magnet is stuck and I’ve been u able to use it since getting it. I’d love some support with this! Makshya”

Helpful Report

Posted 1 year ago

Makshya, We are sorry that you are having an issue with this item. Customer service will reach out to you to get the issue taken care of. Please note you can email us anytime at customerservice@supplycache.com or call 1-800-839-0821 M-F 8AM MST-5PM MST. Thank You

Posted 1 year ago

“just what I expected and timely shipping, thanks”

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Posted 1 year ago

“I was very happy with the price and I received it in a timely manner. Very happy with them and I plan on making additional purchases from Supply Cashe.”

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Posted 1 year ago

“The hoe looks very sturdy and very well made but I won't know how good it works until after Christmas because it's a Christmas present.”

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Posted 1 year ago

“Best customer service! Dianna Greene was excellent to work with and went above and beyond to help my order.”

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Posted 1 year ago

“Had no problems with my order and was timely”

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Posted 1 year ago

“Bought some gifts for family members and they came through as advertised. Looks like they will be liked. As usual, they have done a good job, no firefighting stuff this time but still keeping us supplied.”

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Posted 1 year ago

“No problems with ordering and receiving tools from The Supply Cache.”

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Posted 1 year ago

“Make your website so I can tell if things are back ordered or not. Don't charge a government credit card (or anybody's credit card), then not ship anything because one of the items was back ordered and won't be available until 4 months later. Were you really going to charge me, then hold onto everything for months and not even bother to tell me? I had to call to figure out what was going on.”

Helpful Report

Posted 1 year ago

Jeannette, We are truly sorry that your experience did not match your expectations. Our products do note when they are backordered by letting you know that you will be pre-ordering the item and that they are temporarily out of stock. Please see the link to the item that you ordered that is out of stock https://www.supplycache.com/products/tecasafe-plus-5-8-oz-trad-brush-shirt-yellow-crewboss?variant=18252888014937 We do realize that this messaging is overlooked on some occasions. We will use your feedback in our effort to make our website as user friendly as possible. If you have any more questions feel free to reach out to the team at customerservice@supplycache.com The Supply Cache Team

Posted 1 year ago

“Total satisfaction! The shipping to Germany was easy and without problems and incredibly fast. In some cases, parcels within Germany take even longer. I am very happy with the service and the product and will definitely be shopping again soon.”

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Posted 1 year ago

“The Supply Cache is awesome! They have the best selection of Wildland fire tools and equipment compared to any other vendor. Their customer service is great and shipping is always fast.”

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Posted 1 year ago

“Supply Cache was the only place that had the Travis Tool I needed at a reasonable price. The item was shipped promptly.”

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Posted 1 year ago

“It suited me but a tie around the hood would be great!”

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Posted 1 year ago

“I have never had a problem with Supply Cache, easy to order and prices are within reason. Any time I have had contact on the phone everyone was knowledgeable and polite.”

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Posted 1 year ago

“Excellent service, quality product and good value for”

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Posted 1 year ago

“Customer service is awesome.”

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Posted 1 year ago

“Took a while for items to show up, but everything was fine upon delivery.”

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Posted 1 year ago

“I can’t say enough. First off the customer service is outstanding. I received a defective glove, just one, the other was fine. Supply Cache had the manufacturer send me an entirely new pair immediately. Fair prices, fast shipping and they carry everything I need. Thanks! 🔥”

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Posted 1 year ago

“Fast shipping and good product.”

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Posted 1 year ago

The Supply Cache is rated 4.7 based on 997 reviews