The Supply Cache Reviews

Name: The Supply Cache
Address: 1980 Caribou Drive, Fort Collins
Rating: 4.71

4.7 Rating 1,007 Reviews

94 %

of reviewers recommend The Supply Cache

4.7

Based on 1,007 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Supply Cache:

Your industry leader in innovative solutions for wildland fire equipment. Supplying all levels of government and single resources around the globe since 1991.

Visit Website

Phone:

9705301893

Email:

customerservice@supplycache.com

Location:

1980 Caribou Drive
Fort Collins
80525

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The Supply Cache 2 star review on 29th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering, product as described at a fair price. Delivered on time in good condition. Will use again.”

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Posted 10 months ago

“Will use again.”

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Posted 10 months ago

“Got my canteen in a timely manner. Thanks for great service.”

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Posted 10 months ago

“Have not reciveed the pack age.”

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Posted 10 months ago

Scott, Tracking Shows that this order has been delivered to you. Customer service will reach out to you to assist you with the issue. If you have any questions or concerns you can reach us at 1-800-839-0821 or customerservice@supplycache.com

Posted 10 months ago

“Good place to get boots. The boots I ordered didn't fit. Return process was simple”

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Posted 10 months ago

“Had exactly what I needed at a great price and the service was right on time. Thank all of yall for taking care of us”

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Posted 10 months ago

“Still waking on the refumd”

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Posted 11 months ago

Cynthia, Refunds are processed in 1 to 2 business days of the receipt of returned goods. At this time, we have not received your returned product. Once the product is received, we will refund your original method of payment within 1-2 business days. Thank you, and if you have any questions, please feel free to reach out to customer service at 1-800-839-0821 or customerservice@supplycache.com

Posted 11 months ago

“We were shipped the wrong product with the correct shipping invoice inside. It said we received the Monster Cargo Bag but that was not what we received.”

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Posted 11 months ago

Karen, We are sorry for the inconvenience this has caused you. Customer service will be reaching out to you today to get the correct item to you. Thank you for letting us know about this error.

Posted 11 months ago

“You guys are awesome I got exactly what I ordered it does exactly what it's supposed to good job guys looking forward to more shopping with you thanks so much”

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Posted 11 months ago

“By far, The Supply Cache had the best prices on the fire fighting products I needed. The items arrived fast and in perfect shape. Many thanks.”

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Posted 11 months ago

“The item I ordered, a Water Thief, is a unique item that I found only carried by The Supply Cache. The ordering was easy and simple. The shipping was prompt and accurate with the tracking number provided. The item arrived and I tested it on my system. It works as I had hoped it would. I don't think I will need another Water Thief but if I do or if someone needs a recommendation, I would highly recommend ordering from The Supply Cache.”

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Posted 11 months ago

“Great service; good prices”

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Posted 1 year ago

“Easy checkout and quick delivery.”

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Posted 1 year ago

“Easy to use site. Quick service”

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Posted 1 year ago

“Fit perfectly and was exactly what I ordered. Very quick delivery!!”

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Posted 1 year ago

“Great Items And easy website navigation”

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Posted 1 year ago

“I have done business with Supply Cache for over 30 years and today was the first time that I wasn't pleased with their service. we ordered Crewboss pants 5 months ago and still have not received them. now they tell me its gonna be in late january till we get them. May have to shop somewhere else now, Ill let you know when we might get them. Chief Greasby”

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Posted 1 year ago

Thank you very much for your long term business. We understand and share your frustration with the backorder lead times caused by ongoing material shortages experienced by some of our suppliers. As we receive product from our suppliers, we process and fill backorders in the order in which they are received. Thank you for your patience.

Posted 1 year ago

“Quick shipping, great product support, and great products. I won't look elsewhere for anything I need for working in the field.”

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Posted 1 year ago

“Quick shipping and accurate.”

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Posted 1 year ago

“Either i ordered the wrong item or i was delivered the wrong item at my last purchase. I wanted a practice fire shelter to use in demonstrations, and i received a plastic cover for a practice fire shelter. Plan to return it.”

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Posted 1 year ago

Elena, Thank you for your order. Looking at your order, you did order the https://www.supplycache.com/products/practice-fire-shelter-poly-bag-replacement-new-generation. From your review, it sounds like the item you wanted to order was https://www.supplycache.com/products/practice-fire-shelter-new-generation. Please reach out to customer service at customerservice@supplycache.com or 1-800-839-0821 to have them assist you with the exchange process. Thank you.

Posted 1 year ago

The Supply Cache is rated 4.7 based on 1,007 reviews