The Tech Den Reviews

Name: The Tech Den
Address: 28, Piper Street, Caboolture
Rating: 4.86

4.9 Rating 2,850 Reviews

97 %

of reviewers recommend The Tech Den

4.9

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No happy with Red Sea rdo unit , only works in salt water aquarium Nothing on your website or on box to worn you of this Rang you guys for help and I was told to take it up with Red Sea themselves Not happy Tech Den”

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Posted 1 year ago

“Hadn't arrived”

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Posted 1 year ago

“Good stock great variety of items needed for an aquarium setup but saying that service has a bit to be desired as some staff help you while others don't even look sideways at you for fear of having to help”

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Posted 2 years ago

“Friendly staff but was standing around a long time waiting for service”

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Posted 2 years ago

“The checkout is terrible takes way too long to get through.Half the time you don't get asked if your a member.”

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Posted 2 years ago

“Fish variety is poor, a lot of the fish foods I use are out of stock, and the same aquaone twin air pump was out old stock yet again.”

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Posted 2 years ago

“I would love to write a review on the light I purchased but unfortunately it's been over a week since I made my purchase on the 6th and still haven't received anything. I live in Redbank Plains Ipswich. I don't understand why it is taking so long to receive my purchase but when I finally do I would love to leave a better review.”

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Posted 2 years ago

“Ordinarily you guys are great, and I understand that with your big move these are extenuating circumstances, however I ordered two tissue cultures ( hair grass ), one was fine, the other however was virtually dead and could not be used, in my opinion it shouldn’t of been sent out… As I stated earlier you guys are normally so reliable, and I will continue to deal with The Tech Den Kind Regards Neil Hall”

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Posted 2 years ago

“PLEASE stop using Aramex/Fastway. Parcel lost in transit. Even within the same region, they managed to have it lost in transit - no update in tracker after pickup.”

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Posted 2 years ago

“struggling with shipping time, roughly 2 weeks is tough :(”

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Posted 2 years ago

“Good prices but slow shipping”

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Posted 2 years ago

“I was a not happy having to send ID confirmation even though I am a past customer. The shipment was sent signature only aven though I have arranged with Aus Post to leave if not home. As I have a disability I struggle to get to the PO to collect. It should be my choice if I want it left at the door! Not sure if I'd purchase from them again!”

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Posted 2 years ago

“I really wanted to get a couple more Angel Fish for my 4' tank,& has my eyes on some medium sized ones. The sales person made me feel like I shouldn't, after I told her I have a 4ft tank, so I ended up not getting them (only the smaller ones I'd already chosen). It did annoy me a bit. She was unaware I have a 2nd tank ready to set up, & I intended eventually moving some of my fish across to it once the bio cycle is suitable.”

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Posted 2 years ago

“Package still hasn't arrived. Although that isn't the Tech Den's fault, that's on Australia post”

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Posted 2 years ago

“Was told that I am not receiving my discount for being a member of the online forum and wasn't told about it before this”

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Posted 3 years ago

“Excellent customer service and prompt delivery. Stock avialability and price range are two areas that need attention.”

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Posted 3 years ago

“Young lady that served me was very helpful and she is valuable member of your team. Was not able to get what I needed that’s a downer for your store”

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Posted 3 years ago

“I paid for my product online and was all very simple and got a phone call to confirm my purchase. However I live an hour away from the store and got my partner to go pick up my order while I was at work. She returned and only then did we realise we received the wrong item. Simple error but quite annoying being such a distance away.”

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Posted 3 years ago

“The items arrived promptly, but one of the purchased items had been squeezed in so tightly inside the box that it had shattered into pieces upon arrival. Given the product longevity depends on avoiding fragmentation and excessive friction, it was disappointing to receive it in such manner.”

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Posted 3 years ago

“Service was great. No express post option was disappointing.”

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Posted 3 years ago

The Tech Den is rated 4.9 based on 2,850 reviews