The Tech Den Reviews

Name: The Tech Den
Address: 28, Piper Street, Caboolture
Rating: 4.86

4.9 Rating 2,850 Reviews

97 %

of reviewers recommend The Tech Den

4.9

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Tech Den 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been a long time I have not received my order yet ?”

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Posted 2 months ago

“This was my first purchase from the Tech Den and it didn't go well so I won't be back.”

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Posted 3 months ago

“Very good service however the red sea reefer led light shade did nothing to alleviate light spilling over the tank edges”

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Posted 4 months ago

“Because your loyalty member program only benefits online customers as you earn nothing for in store purchases”

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Posted 5 months ago

“I am going to return the Aqua One air pump because it sounds like a chainsaw cutting through a tin dunny!!.”

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Posted 10 months ago

“Staff are rude and pick who they want to serve not who has been waiting and can clearly see you want to buy fish.”

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Posted 11 months ago

“You only really get benefits from it if you order online. If you go the shop you don’t receive points on purchas”

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Posted 1 year ago

“Arrived on time. Unit purchased is not functioning / faulty contacted Tech Den was told to contact there distributor Aqua Blue Distribution, which I did the. Was asked to email them the issue still have had no reply.”

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Posted 1 year ago

“The service is disappointing. Some of the younger staff seem rather arrogant. While the store is big and has a good selection of stock, they are lacking in live plants. Based on the conduct of the staff, I won't be going back”

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Posted 1 year ago

“Blocks were broken inside the box . Already sent them msg for replacement . Don’t like to keep the brttle bricks in my sump .”

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Posted 1 year ago

“Tech Den does not care about my opinion. If you put in a complaint you will get no reply. They will only share positive reviews.”

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Posted 1 year ago

“Everything was great other than one of the rotala which had some grey mold under the plant growing on the gel.”

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Posted 2 years ago

“Got to do the review before I’ve got the Product???”

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Posted 2 years ago

“Turn your lights on in store, shop is to dark”

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Posted 2 years ago

“I don't understand why they can't turn the lights on in there shop, it is hard to view products, I have thought about bring a torch as a joke,I had to take a product over to fish tank light just to read it, I did not but fish in my last visit as it was to hard to get served in there tiny narrow fish isle”

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Posted 2 years ago

“Service from you was fine. Your delivery times are pathetic. I know you will say it’s Australia paid and that it’s Covid… we as customers are sick of hearing that bad service is because of Covid. 17 days and still not here !!! Horrible and looks like I’ll have to buy local from now on.”

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Posted 2 years ago

“Staff are helpful when I am there although I was given very bad advice about the purchase of a filter. Your hours on weekends are ridiculous as you seem to think no one works during the week. Only being open 10 to 2 and not taking phonecalls on weekends is very poor customer service.”

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Posted 2 years ago

“No one came to help I was left standing there for 30 minutes”

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Posted 3 years ago

“The product was faulty when I received it and the plants were half dead”

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Posted 3 years ago

“Bought five rummy nose tetras , by the time i got home one had died in the bag and two more didn’t look to good, i rang for a refund which they are happy to exchange with receipt and photos, just not to happy they didn’t last half an hour in the bag and now only one out of five survived”

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Posted 3 years ago

The Tech Den is rated 4.9 based on 2,850 reviews