“Thomas M the customer service representative handled the issue with a work light that I ordered, with a quick response and a professional attitude.
I was trying to decide where to place my next Festool Track saw system order but after my experience with Thomas M, I will be ordering it from Tool Nut.”
“Rhiannon,
Thank you for your help in placing my order,
Your focused professional efficiency and
bright, friendly personality made
the conversation very pleasant.
With regard,
In all things
Peace.
Steven Swank”
“I have made two recent purchases from Tool Nut. The prices were competitive and the service excellent. Shipped promptly. Well packaged. I couldn't be more happy. I completely recommend them.”
“I have made 5 purchases to date, and all have had stellar results. I did #1 and #5 via internet, and the rest with the help of Rhiannon over the phone. She has been EXTREMELY helpful and responsive. My first purchase had shipping damage. She was responded quickly, and gave me the option to return the tool (heavy) and send out another, or send it back for full refund. Since it was a small fascia part, I inquired if the mfr could just send me the part and fix it myself. The new part arrive within a week, and I was back in business. On my successive orders she had the answers I needed. For a small company, I got WAY BETTER service than large tool suppliers.
They also offer an incentive for rewards. Be SURE to order off the internet to take advantage of this. Their system doesnt allow phone orders to cross into the rewards system just yet. I understand they are working on it. I should have read the directions. (What old fart does that? Lol). I really hope they address that quickly, because as an older customer, I like the personal connection of making a purchase. Being in business for 40 years, I learned that people do more business with people they “know”. I know I’m ending the era, and new customer base is fine with internet sales. But I feel comfortable knowing Rhiannon can address my concerns, and get me on the right track.
My only other “wish” is that they (or anyone for that matter) had a paper catalog. Sears and JC Pennys business fell off when they stopped. Yes, it’s dated, and prices change. But they sold more product that people weren’t specifically looking for. Internet sales are limited to what people specifically look for and that’s it. Flipping thru a catalog is much more relaxing without stupid popup ads for irrelevant things. It also helps give a company identity for what they carry. Man, I miss the old days….LOL.
In the end, you can’t go wrong with ToolNuts!”
“Ordered tools needed for a job waited 4 days like the website says they allow themselves to ship... Nothing. Called next 3 days in a row and was told each day "they will go out today"... Been almost 10 days and still haven't shipped. Buy from anyone else !”
“I tried to place an order online. My state of Alaska is not offered by them as a billing address. When I directly called to place my order, they said that they don’t ship to AK. No problem. I use a forwarder to AK. But guess what? They don’t ship to forwarders. WTF”
“I contacted Tool Nut 2 weeks ago about prices on Makita 18v Accessories that I was interested in.
I also asked in that email NOT to put me on a mailing list!
What I got back to my inquiry was advertisement about Tool Nut sales.
So, against my wishers Tool Nut put me on their mailing list.
A week ago I sent an email AGAIN asking the same question as before about prices on Makita accessories that I was interested in.
I have heard no reply to my email!!
What does that tell me about Tool Nuts customer service??????
Wayne”
