“Tool Nut continues to exceed my expectations, ESPECIALLY CALEB!!!! He's always super fast to get back with me and is always MOST accommodating!
TOOL NUT ROCKS!!!”
“LOVE this company, especially Caleb!!! Caleb is ALWAYS quick to get back with you when needed. He's always been MOST ACCOMMODATING and PROFESSIONAL. Tool Nut ROCKS!!!!”
“Hi everyone, back on last month I wrote to customer service dept about an item that I received damage ,Caleb.S was the customer service representative that answered my request, I just want you to know that Caleb went above and beyond his duties and resolved my issue,a few days ago I received my replacement item from woodpecker, thank you so much for your effort and dedication to customers, good job,I'm extremely happy with the customer service support from Caleb S
Thank you so much”
“My experience purchasing from the tool nut was great. after I placed my first order, I changed my mind and wanted to change my order so Caleb helped my cancel my order and I even got my refund the same day. I ended up placing two more orders from them.”
“Caleb was a GREAT help to me today. On Jan 10 I ordered a Festool Planex LHS 2 sander from Tool Nut and received it rather quickly within a day or two. I opened it and marveled at the machine, looking forward to using it. I only needed to buy the systainer of sandpaper and the CT 36 AC dust extractor to be able to get started on sanding ceilings. Yesterday, I received an email from Tool Nut announcing a limited time sale on all 3 of the Festool items I needed in a Limited Edition Kit at a price that is $676 less than purchasing the items individually. I contacted Tool Nut and Caleb expeditiously arranged for me to return my original purchase and receive a refund for my original purchase, thus allowing me to take advantage of a $676 savings!! THANK YOU CALEB, YOU ROCK!!!!”
“I recently had a small issue with a promo on a Tool Nut Milwaukee item. It was an oversight on my part. I contacted Tool Nut and got a hold of Rhiannon. She took good care of me and made the situation great
I appreciate your customer service”
“TOOLNUT has been my first choice for both Dewalt and Milwaukee 20 volt/12 volt cordless tools for a long time. They have never disappointed me! I did recently have a minor issue with an order. I sent TOOLNUT an email and within the hour I had a response and before the end of the day the issue was resolved!!....the customer service from Rhiannon V. was fantastic!! I would highly recommend TOOLNUT!!! Thanks Rhiannon.....great job!!”
“I ordered a set of tool cases that UPS managed to smash up pretty good, which we only noticed when we opened the boxes.
We sent an email with pictures to ToolNut. Zach from ToolNut got right back to us and stayed totally on top of setting things right until we were back to 100%.
They sell brans name product, ship promptly, and full stand behind what they sell. Special thanks again to Zach for taking care of us when things went sideways. -5 Stars!”
“Tool Nut was great to work with. I placed my order by phone with Rhiannon and requested the shipment to be delayed several weeks while I would be out of town. Rhiannon agreed and tracked the order to the proposed date. Two days prior to that date, Rhiannon contacted me to ensure the date was still valid, and the order shipped. The order was packaged well and arrived as planned. Excellent service and great attention to detail. Thanks Rhiannon!”
“I contacted "Rhiannon V." today for help with an order I had placed and I found her to be extremely helpful. 5 stars.
My only complaint is that more business don't put the effort in to customer service that "The Tool Nut" does. IMO Employee selection and training TOP NOTCH!”
“I ordered a 118" track for my Makita track saw, which was shipped directly from Makita. It was damaged upon delivery. I contacted Tool Nut and spoke with Jason S. I sent some photos of the damaged item and he contacted Makita to have them ship a replacement. He even asked for additional packaging to prevent future damage. I received the new track quickly and undamaged. Jason S. provided excellent customer service and I will order from Tool Nut again. Thanks”
“I purchased a packout rolling toolbox from Tool Nut, and sadly it was damaged during shipment. I contacted Tool Nut and was given different options on how to resolve my. Partial refund or even swap. I chose even swap.
While it's never good to receive damaged goods, Tool Nut was very understanding.
Will I shop or recommend Tool Nut, well um, I have a wish list and items in my cart. So thats a yes!”
“Placed an order with tool nut for some new Milwaukee packout storage did not really pay attention to shipping but unfortunately it was handled by ups, what a mess , driver refused to deliver because I complained about him then sent it back saying I refused package, customer service was to re send via good ol usps but didn’t happen was resent ups and back to square 1, called toolnut to just refund when it gets kicked back but happened to speak to Rhiannon who made all sorts of calls to ups to get my items delivered, within a few days had package in hand and Rhiannon called a few times to give updates. To me the prices were on target and a few things cheaper but it was the after shipping customer service that stood out. Would definitely recommend”
“Thomas M the customer service representative handled the issue with a work light that I ordered, with a quick response and a professional attitude.
I was trying to decide where to place my next Festool Track saw system order but after my experience with Thomas M, I will be ordering it from Tool Nut.”
“Rhiannon,
Thank you for your help in placing my order,
Your focused professional efficiency and
bright, friendly personality made
the conversation very pleasant.
With regard,
In all things
Peace.
Steven Swank”
“I have made two recent purchases from Tool Nut. The prices were competitive and the service excellent. Shipped promptly. Well packaged. I couldn't be more happy. I completely recommend them.”
