The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,157 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices were acceptable but post and packaging for what was a package of less than 2 kilos was excessive at 29.20 GBP if they don't sort this out I won't be shopping here again”

Helpful Report

Posted 5 years ago

Thank you for the feedback. We have to use a shipping agent which caters for the 95% of our customers, which unfortunately will on occasion be expensive for others. In this case, we were shipping to Portugal and the price would have been the same for a shipment up to 30kg as that is the tiering used by our agent. We do not make anything financially on our shipping, aside from a marginal 2-3% to cover the cost of picking the items, packaging materials, shipment booking and staff time to handle the logistics. The cost of shipping is always outlined before you make any payment, and thus completion for the order knowing this cost is entirely at the discretion of the customer. I would suggest in future, making the most of the 30KG limit, though I appreciate this is not always feasible. We are always looking to lower our shipping costs, but the level of service we receive when a shipment goes awry means there is greater security for you and us, especially when dealing with overseas deliveries. We could easily find someone cheaper, but the service from that agent would not be of the quality we demand to resolve issues on the rare cases they arise. Thanks again for your feedback.

Posted 5 years ago

“Been dealing with for several years.Very good”

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Posted 5 years ago

“Delivery was speedy but expensive. I had a lot of help with queries about product that I purchased so am generally very satisfied.”

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Posted 5 years ago

“Ordered cutting discs for my Merlin and received the order in 2 days. Service is always good whether by post or in person. I would recommend The Toolpost to anyone interested in woodworking.”

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Posted 5 years ago

“Good choice of tools /accessories and rapid delivery.”

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Posted 5 years ago

“Great products and excellent service”

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Posted 5 years ago

“Great service! Ordered an item, arrived next day. Unfortunately it was wrong due to supplier mislabelling a whole batch of items. I contacted them and they identified the issue and dispatched the correct item immediately and trusted me to post back the incorrect one.”

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Posted 5 years ago

“As usual first class service, timed delivery, and ease of ordering.”

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Posted 5 years ago

“Order from the US was received in 3 days. Just amazing. Thanks!”

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Posted 5 years ago

“good stock of hard to find parts”

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Posted 5 years ago

“Ordered items sent promptly in a good strong box and no items missing from package. Items ordered where also what was required, just the job for my turning projects. Thanks very much.”

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Posted 5 years ago

“Ordered two items monday dinner time arrived Tuesday afternoon.”

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Posted 5 years ago

“I have been a customer since 2010 and have never failed to receive excellent service. Their website has recently been redesigned and the ease of navigation is second to none. One of the most useful features is advice and additional information associated with the products available for sale. Once ordered delivery is prompt and all items arrive well packed.”

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Posted 5 years ago

“Order arrived rapidly as always, phoned to report problem with one item, replacement received by return of post. Outstanding customer service which is hard to beat.”

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Posted 5 years ago

“Nice site and good re-act to my order, one smal problem there was no zip adres code on the label of the package and it takes time to find out for the postman where I live..”

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Posted 5 years ago

“Very good service. Will not hesitate to deal with them in the future.”

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Posted 5 years ago

“Great service and communication regarding our purchase. Delivered quickly to the other side of the world.”

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Posted 5 years ago

“Absolutely lovely piece of timber, just hope the fruit bowl looks as good when its finished.”

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Posted 5 years ago

“Excellent service. Super new Web site Sppedy dispatch”

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Posted 5 years ago

“I ordered from the United States and received the order within four days. I found that unbelievable. Thanks”

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Posted 5 years ago

The Toolpost is rated 4.8 based on 2,157 reviews