The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,157 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The insert I ordered for my Oneway chuck came very quickly-- in fact on the next day! Frankly though I thought the postage charge was a bit excessive since the stamp on the package said £3.35, and I was charged £5.58. I also feel it would be more honest to show prices including VAT. For a £21 item it ended up £10 dearer. You asked!”

Helpful Report

Posted 8 years ago

“Good product and great delivery.”

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Posted 8 years ago

“delivers a good product on time.”

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Posted 8 years ago

“I am really pleased with my smock, it's a good fit and very comfortable. Thank you very much.”

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Posted 8 years ago

“Excellent speedy service and kept informed that my part was picked and despatched. If the shipping costs could be reduced it would be even better.”

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Posted 8 years ago

“Delivered a quality product within budget, very speedy service, well packaged, just what an online customer is looking for.”

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Posted 8 years ago

“The parts were delivered on time and were perfect for the job. They were exactly as described.”

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Posted 8 years ago

“Excellent communication. Parcel arrived quickly and well packaged. The apron is brilliant. It is the second one I have purchased for my brother. He loves them. A very good size and the clip fasteners are quick and easy and so much better and safer than ties. The quality is very good. So many of the others you can buy are small and made of an inferior material.”

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Posted 8 years ago

“A year ago I got great help from Toolpost in buying a new lathe and some additional kit, this time, on line, I got exactly the same degree of help in buying a faceplate and ruby grindstone - always straightforward and helpful. Brilliant in fact.”

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Posted 8 years ago

“I was looking for a gift for my husband and found just whst I wanted on your sight. It was easy to order and delivery was rea?ly quick, I was able to track the parcel which was good. Exce?lent”

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Posted 8 years ago

“Next day delivery and a wide range of stock.”

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Posted 8 years ago

“Fair prices, fast and reliable customer Service and dispatch times. A promising alternative to ebay and amazon in its market niche.”

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Posted 8 years ago

“Sadly I have to advise that my experience was less than satisfactory because the order was wrongly picked and whilst this means I have a free piece of Ash wood it does reflect badly on the standard of checking done before the box is sealed. I also found that the larger bowl blanks are not the size quoted which on this occasion does matter to me, it seems that Toolpost advise that buyers of timber visit the store to select for themselves but this does not seem to be stated on their website. In addition I find that comment rather strange when they sell such items online. It is a shame that my previous good experience of buying has been let down and I would say that customer service standards must be looked to whether the customer is in front of you or not !”

Helpful Report

Posted 8 years ago

We can only apologise for the service you received in this instance which fell well below our normal standards. I would request that, if you are purchasing timber for a specific application, that demands that it meets certain criteria, you call and discuss your needs with us so that we can check that the timber supplied meets those criteria. We do supply timber that is not 'bean-can' perfect as we are not Tesco and not selling beans! We expect that our bowl blanks will be used to create bowls: that demands that the rear corners will be cut away as waste. Timber is a precious and diminishing natural resource and so we accept timber with a little 'wane' on the corners in the interest of environmental sustainability: we'd like our children and grandchildren to have a little timber left for them to enjoy so we try not to waste it for cosmetic reasons. We now appreciate - in retrospect - that you were planning to use this timber in a different manner and that made the blanks supplied unsuitable for your intended use. Had we known, we could have either supplied blanks which matched your needs or explained to you why we could not, and maybe even reached a compromise that would enable you to complete the job in hand. I'm sorry that didn't happen and that things worked out other than as you had planned. However there is no good excuse beyond 'human error' for mis-picking a product or for making spelling errors. We are clearly human but also clearly at fault in this regard, for which I apologise.

Posted 8 years ago

“I ordered two items, one was unavailable. They contacted me very quickly to let me know and advised me on the options. The single item arrived much more speedily than I expected. I will deal with them again when I spot something I need.”

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Posted 8 years ago

“My order was filled and solidly packaged .All good and will be using them again”

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Posted 8 years ago

“very good company, glad they use DPD for deliveries as I never place orders with people that use Yodel”

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Posted 8 years ago

“Not much to say - I'd checked out the product (a Ruby grinding wheel) before ordering, and it's exactly what I ordered, arrived well-packaged and unbroken, and works well! The courier (DPD) struggled with my doorbell and consequently had to reschedule delivery, which was delayed by a couple of days, but that's always a possibility when using couriers and not The Tool Post's fault at all (and I'll reiterate that the grinding wheel remained unharmed throughout this ordeal!)”

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Posted 8 years ago

“Prompt service will use again only down side the postage and packaging seems excessive”

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Posted 8 years ago

“Great service only criticism is that there were 9 emails from you and the courier for one transaction”

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Posted 8 years ago

“Knowledgeable and always willing to advise. Good customer service and a reliable retailer.”

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Posted 8 years ago

The Toolpost is rated 4.8 based on 2,157 reviews