The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,158 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,158 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Knowledgeable and always willing to advise. Good customer service and a reliable retailer.”

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Posted 8 years ago

“Excellent range of products and a first rate web site, easy to use and with lots of useful wood-turning information. Delivery always quick and efficient.”

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Posted 8 years ago

“Very quick delivery. I wish I lived a bit closer so I could visit.”

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Posted 8 years ago

“Excellent service (as usual). I have made a number of purchases and have always found the service to be second to none. Easy to use the web site and someone always to had if you wish to discuss an issue over the phone.”

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Posted 8 years ago

“Would have been good to know items I ordered were out of stock before I ordered . Would have gone elsewhere if I'd known , especially as they took a lot longer than stated to arrive . I ordered an Ellsworth signature gouge and thought it said on web site it came with some info on use / sharpening etc. Did not receive this.”

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Posted 8 years ago

Paul, Thanks for the feedback. I understand that we did notify you upon order receipt that the HS165 was ouot of stock? Unfortunately our website technology does not yet allow us to indicate stock availability but, please, hang in there as it is coming just as soon as we can do the huge amount of work required. We are not a large company - none of us in this specialist industry are and therefore we do not have infinite resources to be able to do all we would like. But, it is coming. Whilst appreciating that you might have sourced the HS165 (the 'problem' tool) elsewhere, I can pretty reliably inform you that no-one else in the UK would have one on the shelf either - your order arrived just as we had shipped our last from stock, but they are very slow-moving items at the best of times. Regarding the instructions for the Ellsworth Gouge, I am afraid that you appear to have become confused by the several different offerings for products under this designation. Henry Taylor, manufacturers of the HS165 do not, and never have, offered such instructions. They do not make any such claim on their website and nor do we. By contrast, Crown do offer instructions with their version of the Ellsworth gouge and may mention the fact on their website though we certainly do not on ours. I can only assume that you referred to the Crown website when selecting the tool, but then ordered the Taylor version when you visited our site (though we do also supply the Crown versions, which you could have selected, had you so wished.) If you need help with sharpening, the please email me with a description of your sharpening system and we'll do our best to provide appropriate guidance. I have noted ,above, the cause of the availability delay: if you are enquiring as to the reason that your shipment was not overnight, that is, as I'm sure you will appreciate, because you live in Malta and we don't offer a next day service outside the UK. Who knows, one day even that may be possible. I trust that has addressed your issues, but should you have further queries or comments, please email me directly and I'll do my best to help. Peter.

Posted 8 years ago

“excellent service, delivered within 24 hours! would recommend.”

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Posted 8 years ago

“Cannot fault this company's service and value for money, excellent a credit to the management .”

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Posted 8 years ago

“Hi Peter. On using your website it was straight forward, customer service is excellent and I put an order in the morning and it was delivered the next day.”

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Posted 8 years ago

“Very quick dispatch and delivery with notification of time slot etc”

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Posted 8 years ago

“Top quality service fast delivery excellent wood blanks.”

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Posted 8 years ago

“Very good service but the power cap is rather expensive.”

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Posted 8 years ago

“Very fast and efficient ,friendly transaction A!+++++”

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Posted 8 years ago

“Very efficient service, ordered item arrived the following day at exactly the time specified by Dpd. Will certainly be using again.”

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Posted 8 years ago

“It's a pleasure to read Peter's reviews and enjoy the variety of tools available.”

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Posted 8 years ago

“Great product backed up by first class service and excellent delivery.”

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Posted 8 years ago

“I,m very satisfied with the product, and the efficient way in which the whole transaction was handled cheers KEN SMALL”

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Posted 8 years ago

“Speed of service from ordering to delivery good. Queries felt with swiftly and efficiently.”

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Posted 8 years ago

“Excellent and prompt service. Would recommend.”

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Posted 8 years ago

“Very happy with your service, will be happy to purchase again. Thank you, JB”

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Posted 8 years ago

“Good service and a very prompt delivery”

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Posted 8 years ago

The Toolpost is rated 4.8 based on 2,158 reviews