The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,157 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,157 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

Write Your review

Tell us how The Toolpost made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods were as described and arrived on time, excellent service .”

Helpful Report

Posted 7 years ago

“Great service”

Helpful Report

Posted 7 years ago

“excellent service, very fast delivery”

Helpful Report

Posted 7 years ago

“Ordering process was straightforward. Fulfillment and delivery if my order was very quick.”

Helpful Report

Posted 7 years ago

“first class delivery better price as described on website would recommend toolpost”

Helpful Report

Posted 7 years ago

“Very good website and virtual shop. Very good service other than, invoice should have said "smocks to follow" this would have saved confusion. Then I got an email from CMS Logistics teĺling me a paŕcel was going to be delivered to my home address. I had no idea what it would be or if a mistake had been made, as I only have parcels delivered to Wold Construction to save us having to stay at home all the time, it was the smocks with the wrong delivery address. I will happily shop again please take this as constructive criticism.”

Helpful Report

Posted 7 years ago

“Purchasing was simple, technical information was available, price was reasonable, delivery was prompt.”

Helpful Report

Posted 7 years ago

“Just under 5 days delivery to Australia, very very good, and the Toolpost prices are excellent.”

Helpful Report

Posted 7 years ago

“Very happy with what I got from Toolpost. Fast delivery to Ireland. Only complaint I have is that the website is a little difficult to navigate.”

Helpful Report

Posted 7 years ago

“All fine with my order”

Helpful Report

Posted 7 years ago

“Kept me informed re delivery and very helpful.”

Helpful Report

Posted 7 years ago

“Great service and prices.”

Helpful Report

Posted 7 years ago

“Ordered 17 April, arrived at destination 22 April,on the other side of the planet.Fantastic service.😎”

Helpful Report

Posted 7 years ago

“Very good description of products; easy online ordering; very fast delivery. One comment - would be good to show availability of items on website.”

Helpful Report

Posted 7 years ago

“Excellent service! Five days after email order the product was deliver to me in the USA”

Helpful Report

Posted 7 years ago

“To any in the USA considering where to order the Sorby ProEdge, Peter was wonderfully helpful, his prices can't be beat (even with shipping across the pond), and time from order to delivery was three weeks. We couldn't be more pleased. Thanks!”

Helpful Report

Posted 7 years ago

“I have not received my order. At present it has been checked into Tamworth, after travelling from Abingdon, since 13/04/17 and is not scheduled to be delivered to me until 24/04/17. I accept the fact that this is the Easter weekend but for the consignment to then be planned for delivery a week hence, making it 11 days from order to delivery, is poor. I have not had a bad experience with The Toolpost as such but it is a pity that their choice of courier means that I have to wait so long when I feel sure that I could have received a 2Kg package sooner through another carrier, for example Royal Mail. 21/04/17. On the 18/04/17 I spoke to The Toolpost representative, after reading their response to my review. I was impressed by their polite and practical attitude and, I believe as a result of their follow-up, my order arrived today, as ordered and well packed. Thank you The Toolpost.”

Helpful Report

Posted 7 years ago

Thanks for your note. In the interest of security (this is a relatively high value package) your shipment has been consigned through UPS. However, the delay that is being notified in their shipping system does seem rather excessive, even for a delivery to your somewhat remote location, and we will be following up on this today. Your location in North Uist in the Outer Hebrides is one which often causes shipping issues as few couriers provide what we would evaluate as a good service at a reasonable price. Royal Mail are so very restrictive in the items that they will carry and dealing with them requires our making special arrangements: they also do not offer a secure service excepting at a relatively high price. Having said that we acknowledge that they provide a good service to remote locations, if only they would accept the full range of goods we need to ship! We try to make the best selection that we can and for 98% or our clients - who are, of course located in less out-of-the-way places - this works acceptably well. In this case it does appear to be an unreasonably lengthy delivery delay and we will be looking into this with the carrier following your complaint. For reference, had you emailed us directly with the complaint, we would have been more than happy to follow up for you, in exactly the same way that we will now. We will contact you directly if we are able to expedite the delivery for you.

Posted 7 years ago

“CBN wheel I ordered was as described and is very good. I would have liked more info on mounting at the order stage. It came quick and well packed.”

Helpful Report

Posted 7 years ago

“gave the correct advice to a lathe chuck issue.”

Helpful Report

Posted 7 years ago

“Excellent products and fantastic customer service - highly recommended!”

Helpful Report

Posted 7 years ago

The Toolpost is rated 4.8 based on 2,157 reviews